Flight delay and cancellation compensation, BA ONLY

Justice13075

You are over thinking this. You have a valid claim so just follow the advice of jpsartre

fiwi_kiwi

I am querying whether I am entitled to compensation for a flight delay.

My British Airways flight on 01 March 2018 (London Heathrow to Washington Dulles) was cancelled. I was originally due to arrive at 2:55 PM.

I was rebooked onto an American Airlines flight via Charlotte, NC, with an estimated arrival time in Washington of 3:56 PM. This was delayed and I did not arrive in Washington under 6:06pm.

Am I entitled to any compensation? If so, is this with BA or AA?

jpsartre

If the BA flight was cancelled because of bad weather you will not be entitled to compensation. If you want more specific advice you need to tell us why the flight was cancelled, when it was cancelled and when the AA flight was scheduled to depart.

fiwi_kiwi

BA did not provide a reason for the cancellation, although it coincided with the snow in London. It was cancelled on the afternoon of Wednesday 28th February when I was due to travel on Thursday 1st March. I was rebooked onto a flight with a connection (my original was direct). The whole new journey was scheduled from 9.45am to arrive at Dulles at 5.12pm. It was the second leg of the journey which was delayed by just over an hour, but the overall delay from my original booking was just over 3 hours.

jpsartre

If the flight was cancelled due to non-extraordinary circumstances you are due 600 euros. That said, I think you will struggle to claim as the flight was probably cancelled due to the poor weather conditions.

fiwi_kiwi

Thanks. Do they need to be explicit about cancelling due to poor weather? Particularly as they cancelled it the day before it was due to go, without providing any explanation in correspondence.

jpsartre

I suspect the cancellation email is an automatically generated template which explains why it doesn't specify the reason for the cancellation.

Tyzap

fiwi_kiwi wrote: »

Thanks. Do they need to be explicit about cancelling due to poor weather? Particularly as they cancelled it the day before it was due to go, without providing any explanation in correspondence.

A bit more info here.

http://caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Am-I-entitled-to-compensation-/

UncleBuck

UncleBuck wrote: »

Ok so CEDR appointed an adjudicator who has ruled in BA's favour. Apparently repotred thunderstorms in the area (we didn't see any!) is considered and 'extraordinary circumstance'. The ajudicator states "accept on the evidence before me on the balance of probabilities that the weather conditions resulting in the ATC restrictions reducing the flow into and out of LHR and the resulting cancellation of the Flight constituted an extraordinary circumstance. I am satisfied that the Airline took reasonable measures and it was unable to avoid the cancellation".

Is it just me, should the adjudicator not make a decision on the facts, when has "on the balance of probabilities" been a fact?.

I now have upto 20 days to agree the decision or rebuke. Any suggestions would be warmly welcomed. As with everything with BA, its now more than just the compensation money, its a point of principle for me!.

Regards
Uncle Buck

ok so I've rejected the adjudicators decision and now CEDR have closed the claim. Whats the best way forward:

1. Submit my claim via one of the online companies (I know they take a cut but i'm sick of BA playing the numbers game) or
2. Submit a claim through the small claims court?

any help welcome

Regards
Uncle Buck

Tyzap

UncleBuck wrote: »

ok so I've rejected the adjudicators decision and now CEDR have closed the claim. Whats the best way forward:

1. Submit my claim via one of the online companies (I know they take a cut but i'm sick of BA playing the numbers game) or
2. Submit a claim through the small claims court?

any help welcome

Regards
Uncle Buck

MCOL is very satisfying once it's done and you've won, but it can be stressful and time consuming getting there.

For the stress free route you have the NWNF solicitors, NOT claims assistance companies who are unregulated and (some) have been troublesome in the past. Bott & Co are the best imo, but it all depends on how you feel.

I was only reading back about your case last night and still believe it is winnable.

Good luck whatever you decide.