Flight delay and cancellation compensation, BA ONLY

Tyzap

Hi ghol26,

Yes, you should qualify for compensation as your flight was affected by a knock on delay from a previous flight, but that is not extraordinary circumstance.

You can find an online claim form on BA.com.

Good luck.

BB.

Hi, I wonder if you could advise... my BA flight to LON got delayed by over 3 hours but the cause for delay is not clear. At the airport I was given a letter from BA saying it was caused by “the late departure of the aircraft from LON following an aircraft change” However, when I contacted their Twitter team I got a call saying I wasn’t eligibilible for compensation as the delay was caused by a “security check and as such outside of the airline control”- no further details was given to me. I asked them to put that in writing but they haven’t.
Is there any website or organisation such as CAA or Heathrow airport theselve that can tell me what the delay was caused by so that I know whether I have a case or not?
I don’t trust what BA say as their own pilot was trying to convince the passengers on board that the delayed was under 3 hrs. As a result he was met with a bit of backlash from passengers who were stranded for 4-5 hrs at the airport waiting for this flight, when leaving the plane.
Thank you.

Tyzap

Hi BB,

It can be frustrating, trying to get details such as these out of any airline is like pulling teeth, the CAA won't help, as your flight departed from outside the UK.

You can ask BA to refer your claim to CEDR, so long as you were delayed by more than 3 hours after the scheduled time of arrival. The clock stops when the first exit door is opened upon arrival.

If you post your flight details we may be able to find more info about the flight.

Good luck.

BB.

Thanks Tuzap,

The flight date was 27/12 WAW to LHR BA851.
As per your reply to ghol26 would the knock on delay rule apply to my flight as well as it was the flight from LHR to WAW that got delayed due to airplane change? My flight was delayed as a knock on effect of that...

Justice13075

EuClaim says your flight was delayed under 3 hours so no compensation. Try putting those details into bottonline and see what they say.

BB.

Sorry I put the wrong date on! My flight was on 27/12 and it was delayed by 3 hr 36 min as per BA website I took a screenshot of (expected 17:25 arrived 21:01)

Justice13075

Now EuClaim says you are due €250 per passenger. As Tyzap suggests ask BA to refer your case to CEDR.

Tyzap

BB. wrote: »

Thanks Tuzap,

The flight date was 27/12 WAW to LHR BA851.
As per your reply to ghol26 would the knock on delay rule apply to my flight as well as it was the flight from LHR to WAW that got delayed due to airplane change? My flight was delayed as a knock on effect of that...

Hi BB,

Yes, the principal is the same, your flight was not directly affected. Sometimes the airlines put up a pointless argument in an underhand way to put claimants off. I'm sure you will get your compensation when BA see sense.

It also looks like passengers on BA850, LHR - WAW, are also due compensation.

Good luck and please keep us updated on your progress.

BB.

Thank you. I will do!

Dazbang

Hi all,

I've been reading through this forum for a little while but haven't found a clear-cut answer to an issue we had, so was wondering if someone could help with regard to whether or not we may be entitled to compensation (apologies in advance if I go on a bit but I just wanted to get things clear in my head too!)

On Tuesday 12th December my girlfriend and I were due to catch the 15.35 Comair flight from Port Elizabeth (PLZ) to Johannesburg (JNB) (BA 6240) where we would connect to the 20.15 flight to London Heathrow (BA 56), however due to delayed arrival at Port Elizabeth our flight left an hour later at approximately 16.35.
As we were arriving at Johannesburg we were advised that, due to a thunderstorm, the airfield had been temporarily closed and that we would need to refuel in Durban before returning once the weather had settled.
Whilst refuelling, passengers with connecting flights (including ourselves) had their details taken and were advised that the relevant parties at Johannesburg airport would be made aware of our plight.
We departed Durban at 19.10 and arrived at Johannesburg approximately 20.05 and were advised prior to disembarking that representatives from our airline (BA) would be waiting for us to shuttle us to our waiting flights. However, there was nobody there to meet us and we, along with approximately 50 other passengers for various other connecting flights, ran towards connections with the gradual realisation that our flight had closed.
When we reached International Departures we were told that our plane was still on the runway but we were to head to BA ticket sales where we were advised that we were not automatically booked on the next connecting flight at 21.50 and would have to head to the Comair ticket sales back in domestic departures to be rebooked.
We were then informed at Comair ticket sales that BA had refused to hold the flight and that we were unable to catch the 21.50 due to lack of availability and were rebooked on the 20.15 flight the following day and given a voucher for a room along with dinner / breakfast at a nearby hotel.
The following morning we found out that the flight we were attempting to catch the previous day at 20.15 never took off (after being held on the tarmac for 3 hours) due to an oil leak / mechanical failure and wouldn't have been able taken us home anyway.

So, what do you guys think? Are there any grounds for compensation here?

Thanks so much in advance for your advice

Cheers

Daz