Flight delay and cancellation compensation, BA ONLY
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JP,
It looks like it was BA connecting onto Aer Lingus, both part of IAG, so best to see what CEDR come back with.
Actual Route: LHR -DUB -BOS - BWI (Actually BA, AER & Jet Blue)
I clicked escalate on the Resolver page and it's sent me an email to log onto CEDR which wants me to pay £25.is this correct?0 -
strawberries1 wrote: »I clicked escalate on the Resolver page and it's sent me an email to log onto CEDR which wants me to pay £25.is this correct?
If you want to use CEDR, yes. But if you're asking that question then you haven't done your homework about what CEDR is - and what you need to do to get the best chance of a positive result. Please go on their website and read the info there - and search for CEDR on the forums here. That should explain everything.0 -
Hi Dave,
As Legal Magpie says, they will string you along for as long as you let them.
Your next move should be to ask BA to refer your claim to CEDR, which will costs them either £125 or £150 I believe. As a result they will take a more serious look at things before agreeing to refer your claim.
Post details of your claim if you want a second opinion.
CEDR seem to be pretty fair imo.
Good luck.
Thanks Tyzap
The details of the claim
Flight number: BA2676
Departure airport: London Gatwick Airport, LGW
Scheduled departure time: Wed 19/07/17 11:20
Arrival airport: Paphos International Airport, PFO
Scheduled arrival time: Wed 19/07/17 17:55
Actual arrival time: Wed 19/07/2017 20:59 (verified through Flightright.co.uk)
Number of passengers: 5
The flight crew explained that we were delayed because our original plane had been retasked to cover for another plane that had had a maintenance issue and that they had had to wait for another plane to become available to replace ours.
Doesn't sound like an extraordinary event to me but a conscious decision by their operations team.
I would welcome any second opinions.0 -
Sounds like an operational decision to me. Follow the advice already given.0
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Dave_Coulson wrote: »Thanks Tyzap
The details of the claim
Flight number: BA2676
Departure airport: London Gatwick Airport, LGW
Scheduled departure time: Wed 19/07/17 11:20
Arrival airport: Paphos International Airport, PFO
Scheduled arrival time: Wed 19/07/17 17:55
Actual arrival time: Wed 19/07/2017 20:59 (verified through Flightright.co.uk)
Number of passengers: 5
The flight crew explained that we were delayed because our original plane had been retasked to cover for another plane that had had a maintenance issue and that they had had to wait for another plane to become available to replace ours.
Doesn't sound like an extraordinary event to me but a conscious decision by their operations team.
I would welcome any second opinions.
Hi Dave,
You're on solid ground and you're absolutely right, it's not an EC. They will have to pay up eventually.
It wouldn't surprise me if they tried the old ' the delay was only 2hr 59min ' excuse before they give up, as it is close to the 3 hour delay deadline.
Bott & Co have a very accurate flight checker, so you could run your details through their system to double check your times. If they say it's a valid claim you can be sure it is.
Good luck, tho I doubt you'll need it in this case.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
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You seem to be misreading or misunderstanding. Its the final arrival time and place of the passenger that counts - relative to the scheduled arrival time and place of the original flight.
Vauban's guide was written quite some time ago, before ADRs existed. You will need to read the full information on the relevant ADR's website for terms and conditions.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
For anyone else in a similar situation:
Q3: In the case of a multi-leg itinerary, how is the distance calculated to determine the length of the ‘flight’?
A3: The regulation states that the relevant distance is calculated on the basis of the ‘last destination at which the denial of boarding or cancellation will delay the passenger’s arrival after the scheduled time’. In other words, the relevant distance is calculated up to the point where the passenger ‘catches up’ with the original itinerary, if at all.
Q4: In the case of a multi-leg itinerary, how is the delay calculated to determine whether the delay is greater than three hours and gives rise to compensation?
A4: According to the European Court of Justice in the Sturgeon case, it is the time of arrival at final destination taht matters. Thus, even if the original flight is delayed less than three hours, if that initial delay results in a misconnection with the consequence that the passenger arrives at final destination more than three hours later than originally planned, the passenger is in principle entitled to compensation.
A really good thread!
https://www.flyertalk.com/forum/british-airways-executive-club/1423973-ba-compensation-thread-your-guide-regulation-261-2004-2013-archive.html0 -
Is it just me?......��If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
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