Flight delay and cancellation compensation, BA ONLY

GreyBeard

After having a bit of a stressful time trying to get back from our honeymoon on the 16th of July due to a BA internal flight cancellation and a near 6 hour wait in Heathrow on an alternative flight. I decided to to file for compensation with BA.
I have now received a response from BA refusing compensation on the grounds of "operational circumstances outside of our control". What is my next move as I do not see this as grounds for refusal ?

Caz3121

Have a search Vaubans Guide (google) and have a good read. Any follow up questions should be on the BA thread. Was this cancelled due to the strike? there will be similar posts on the BA thread

Justice13075

As Caz3121 says put this on the BA thread, also put your flight details into bottonline and EuClaim and see what they say about compensation.

Richardflair

Regarding the BA power outages in May 2017, has anyone received compensation yet?

It's nearly 11 weeks since the incident and 9 weeks since I logged my claim. I've found BA to be very slow in responding; usually three or four weeks between emails.

As frustrating as it is, I understand they have a number of claims and pestering them will only make their team's unenviable task more difficult. It'd be nice to know that my case is at least being reviewed.

Tyzap

richardflair wrote: »

Regarding the BA power outages in May 2017, has anyone received compensation yet?

It's nearly 11 weeks since the incident and 9 weeks since I logged my claim. I've found BA to be very slow in responding; usually three or four weeks between emails.

As frustrating as it is, I understand they have a number of claims and pestering them will only make their team's unenviable task more difficult. It'd be nice to know that my case is at least being reviewed.

Hi richarflair,

There is a certain amount of anecdotal evidence that a 'status hierarchy' exists within BA. Status seems to count and gets you a certain amount of priority in many instances.

Lots of passengers have been paid out and there are many who are still waiting.

Be proactive and contact them by telephone, if you can put up a good persuasive case or, failing that, threaten court proceedings, they can and often will agree to compensation there and then.

Failing that try using social media, as this also seems to get results, failing that too, look into ADR.

Good luck and please let us know how you get on.

[Deleted User]

Caz3121 wrote: »

what was your flight number?

After many weeks BA came back saying that we should ask Iberia for compensation, when they first told us to apply with BA.

Iberia replied this week with plenty of apologies but nothing else.

We will continue the process and contact them by phone but for now, no compensation for the delayed flights at all.

JPears

[Deleted User] wrote:

After many weeks BA came back saying that we should ask Iberia for compensation, when they first told us to apply with BA.

Iberia replied this week with plenty of apologies but nothing else.

We will continue the process and contact them by phone but for now, no compensation for the delayed flights at all.

If it was your first flight that was delayed, and that was a BA flight, BA are responsible.
If it was your second flight that was delayed and that was an Iberia flight, Iberia are responsible.
What are your exact flight details/itinerary etc?

Alan_Bowen

If the first flight was only a BA codeshare but flown by Iberia, then BA are absolutely correct and the claim is against IB. Both operate out of Terminal 5 at Heathrow and as we all know, after around 0900 nothing moved including IB flights which depended on BA for check in. Let us know the flight number, real BA flights have BA followed by 3 numbers, the codeshare flights have 4 numbers

Richardflair

After becoming silently frustrated, I called BA this afternoon.

Full EU compensation processed within moments. Full expenses of £210 hotel, trains, taxi's, etc and new t-shirt/socks/underwear and toiletries for lost baggage.

They were hard lined in the way of additional compensation over and above this though. They offered a discretionary 2000 Avios and after a lot of trying, I got fed up. That better be the best in-flight coffee and panini I'll ever have! :rotfl:

JPears

well done. shame you had to chase them up though.