Flight delay and cancellation compensation, BA ONLY

JPears

However this is a case where the airlines are having it both ways and the regualtion needs clarification.
If the second leg London to Manchester had been delayed, you could bet your bottom dollar that BA would have argued that only Euro250 payble as the first leg didn't count. Or am I being cynical?

CptSupermarket

Hi All,

Just though i would add my experience here. I flew to new york in may 2016 and was delayed over 4 hours at jfk prior to disembarking (basically the plane sat in a queue of planes after landing). The reason given was that the airport was using a new system which had gone down. I applied to BA for compensation via resolver when i got back to UK a week later and over the next few months went through all options with BA who were saying i wasn't entitled to compensation as the delay was not their fault.

I assumed i would get nothing once i'd been as far as i could with BA until recently i received an email from resolver which jogged my mind about the case. I then found out about CEDR, applied to CEDR and sent them all the detail of my case and within 3 weeks CEDR had accepted case, reviewed, contacted BA and i received an offer of 600 euros each for myself, partner and daughter. Suffice to say i have accepted just awaiting payment.

So in short don't give up if airline says no!

strawberries1

Not sure if this is the right thread. I booked with AER but flew BA.

My BA flight out of LHR to DUB was delayed which resulted in missing my United flight out of DUB to IAD. I had to take two more flights and eventually arrived BWI at 22.31hrs instead of IAD at 15.25hrs. I had to pay for late night transportation to take me from BWI to DC. $130 (£100)

I arrived 7hours later than scheduled and at a different airport. I spent another hour looking for my luggage. I flew 3 planes to get there instead of 2. I fell ill while waiting for my 3rd flight out of stress mostly.

My luggage didn't arrive for another 4days. It was slightly damaged and the last carrier JetBlue were kind and refunded toiletries and clothing expenditure I had to make in the meantime.

Do I complain to BA who operated the flight or to AER who I booked with?

Do I claim compensation and a refund?

Shall I use Resolver? If not how do I do so myself?

Thank you.

No_Bob

Thanks Vauban, Tyzap. JPears, I think they'd probably try it on at least...

[Deleted User]

I have just received an email from BA denying compensation for a flight cancelled because of the IT blunder. We were supposed to fly BA to Madrid and them Iberia.

BA has emailed telling us go ask Iberia for compensation. It's so bad!

Anyone else having the same problem? BA denying compensation for the cancellations during the IT caos?

Justice13075

If you were due to fly with Iberia BA are correct, you claim from the airline who actually operate the flight.

[Deleted User]

It was a BA flight to Madrid first, then an Iberia longhaul flight to Sao Paulo.

Caz3121

[Deleted User] wrote:

It was a BA flight to Madrid first, then an Iberia longhaul flight to Sao Paulo.

what was your flight number?

beekay1943

After flying down to Heathrow with BA to attend a final at Wembley on 28 May, our return flight to Aberdeen at 9.00pm was cancelled. We could make no contact with BA via their website nor on the phone number supplied. We went to Terminal 5 but were not even allowed access to the Check-in area - BA had left us completely to our own devices re meals, accommodation and alternative travel arrangements. We were aware that some passengers had already spent more than 24 hrs camped within Terminal 5 and some of our party of six Had to get back to work in Aberdeen the following morning (Monday.) Therefore, our party of six hired a six-seater car to get us back to Aberdeen - a 536 mile, 8-hour overnight drive. Followed prolonged communications with BA we had a refund of the cancelled flight fare but NOT for the seats booked at extra cost AND they made a further deduction for a "Cancellation Penalty on Fare." I can find no mention of such a cancellation charge in their T&Cs. BA recently confirmed by email that they would reimburse the cost of the hire car but, within an hour, withdrew this in view of the fact our refund for the cancelled flight fare more than covered the cost of the car hire. Is this justified in view of our having to endure such a long overnight drive? Had we not hired the car, BA would have had to supply all six of us with meals and accommodation for at least one night which would have cost just as much - if not more. We have also received £438.82 as EU Compensation.

Vauban

You are entitled to a) compensation of €250 per person; b) refund of air fares OR cost of rerouting (in you case by hire car); c) and costs of any meals or accommodation during the duration of delay.