Flight delay and cancellation compensation, BA ONLY

JPears

From your details you should be able to claim:
Refund of your flights in full. BA messed up, not you. They cancelled your flight and didn't offer alternative arrangements.
Compensation under reg 261/2004 of 250Euro per person.
Cost of your alternative arrangements/transport difference if greater than the refund for flights.
BA stand to make a massive loss due to the IT fiasco and will try to distract people with any old BS.
Download Vauban's guide = all the information you require to proceed should be found in there.

Sylvia_Mahal

Can't believe it almost 2 months since the British Airways meltdown on May 27th and they are still not accepting responsibility for it and we still have missing luggage!!!!!

Is anyone else being fobbed off?

We booked with BA to go to Almeria via Madrid, they chose to use Iberia planes, on May 27th. Our flight was cancelled and we had to book with another airline to fly out to Spain on the 30th.

They are trying to say it is not their fault we should be seeking compensation from Iberia.

Help!!

We are now being pushed between the two both saying it is the other airline's problem

What do we do if no one will take responsibility for our compensation and expenses?

JPears

They are correct. You did not say before that the flight was actually with Iberia. Your claim is against the airline you should have flown with, not who you booked through. ie Iberia, not BA. It would appear that you have not read through Vauban's guide as it clearly states this fact.
BAs only involvement is the IT meltdown and that they are in the same parent company.

cocacolakid

Finally heard back about my claim from BA during the May Bank Holiday computer crash and to my dismay it has been rejected under EU Regs claiming I was only 23 mins late.
In fact I was well over 4 hours late, more after I queued an hour to report my luggage missing. I had flown Man to NY with my Man - Lon flight over 4 hours late taking off so I missed my original flight to NY. It was the one they rebooked me on that was 23 mins late but I arrived over 4 hours later than I should have done (19.05) past midnight and they have also refused my claim for a taxi then and a meal at Manchester airport.
Has anyone else had this attempt to wriggle out of paying by taking the time of the flight you eventually took rather than the one you were booked on?

legal_magpie

This is happening all the time. If you booked a through ticket with the same airline it is the final arrival time that counts. Download Vauban's guide.

Sylvia_Mahal

Following on from my last Post.

BA and Iberia will not take any responsibility for our delayed flight. Both say it is the other.

What should we do next. I have put in a complaint through Resolver but we are not getting anywhere.:mad:

Justice13075

Quite simple what Aircraft did you fly on BA or Iberia. Which ever one it was that's who you go to for compensation irregardless of who you booked with. Google and download Vaubans guide and read. There is a template letter on page 6 for you to send to the relevant Airline.
Good Luck

JPears

Sylvia_Mahal wrote: »

Following on from my last Post.

BA and Iberia will not take any responsibility for our delayed flight. Both say it is the other.

What should we do next. I have put in a complaint through Resolver but we are not getting anywhere.:mad:

Did you not read my last post to you?

Tyzap

If you're still awaiting a full refund from BA following the IT fiasco have a read of this article and, in particular, what Coby at Bott & Co has to say about purchasing replacement flights from 'other' airlines yourself.

http://www.dailymail.co.uk/news/article-4705046/Friends-caught-BA-fiasco-haven-t-received-compensation.html

gjclarke

Hi Everyone, I booked via Lastminute.com a flight from UK to US (out BA, return AA). It was the day of the BA May Day outage (27th). At airport was told to book my own alternative flight and we would get reimbursed. Did so using Aer Lingus for next day .... with the panic that day all prices were substantially higher costing (£2.5k in total to take 4 of us).


Claim put in to BA on 14th June. Back and forward ... got hotel and compensation paid -but still arguing over rebooked flight cost. BA has said that I now need to go back to Lastminute.com (apparent it is UK legal for them to give me that back) and get a refund of their part (told by LM.COM that this will take up to 28 days) and then I will have to go after BA to refund the difference.


Interesting - LM.COM could not give me a breakdown of the outbound (BA) and inbound (AA) flight costs when previously challenged and not on my booking statement either - just the total. Issue was that I did use the AA return flight but not the BA due to being cancelled by BA.


LM.com likely to refund about 20% of rearranged price and then have to wait to show evidence of that to BA before they can pay the 80%. Naturally having paid out of pocket in May - for £2.5k really having an impact.


Has anyone any advice on how I can accelerate this from both parties or if they have encountered it before ..... very time consuming and financially even worse !!! The issue appears to be because I booked BA flight through Lastminute.com and not directly with BA.


A frustrated Ex-BA Silver Card holder !!!