Flight delay and cancellation compensation, BA ONLY

summerishere11

Hi.

I wonder if anyone could shed some light into my situation. We flew on the 6th of June 2017 from Aberdeen-Heathrow at 12.30 (flight nr IB7518) Heathrow-Madrid, Madrid-Seville. Our first flight from Aberdeen got cancelled the day before by text around 4pm without any reason given. We got an e mail a few hours later saying we had been put on a different flight the next day (flight nr BA1309/IB7513 at 14.20)
The rescheduled flight was delayed due to cross winds in London, which made us spend the night in London. We did not make a claim for this flight as the delay was due to extreme weather. We however did put in a claim with airhelp to BA for our first cancelled flight. BA have come back today after 2 months rejecting our claim for the cancelled flight due to also bad weather.
I am slightly confused.
1.Was our claim with BA as the first flight only had an Iberia flight number, but surely airhelp would know who the claim was with? Also BA didn't say the claim wasn't with them but that they had rejected it.
2. Can bad weather be given as a reason for cancelled flights that were cancelled before the date of travel? Also we were not given any reason for the cancellation in the text or email or at the airport after acquiring about it.
3. Is there anything I can do to take my claim further?

Thanks in advance

JPears

I cant imagine an airline would cancel a flight 24 hours in advance due to predicted weather, especially if thye then flew 2 hours later!
However the flight times you have given would indicate your lter replacement fluight was sheduled to depart less than 2 hors after the original. But it all depends on the scheduled ARRIVAL time. If less than 2 hours difference, then no compensation is due.

Tyzap

summerishere11 wrote: »

Hi.

2. Can bad weather be given as a reason for cancelled flights that were cancelled before the date of travel? Also we were not given any reason for the cancellation in the text or email or at the airport after acquiring about it.
3. Is there anything I can do to take my claim further?

Thanks in advance

Don't know who airhelp are but you should have come here first.

Heathrow Airport

Heathrow required airlines to cancel a proportion of their flights based on forecast bad weather.

The reduction in capacity was to ensure flights could continue to operate safely and airlines could give advance notice to their passengers. The flights shown below were cancelled based on the expected weather conditions and in our view would be considered to be an extraordinary circumstance and not subject to compensation.

The list does not include flights cancelled on the day.

Details of cancelled flights 2017

6 July - forecast thunderstorms
6 June - forecast strong winds and storms
12 January 2017 - forecast snow
23 January - forecast fog
24 January - forecast fog
25 January - forecast fog
23 February - forecast strong winds (Storm Doris)
2 March - forecast strong winds

Good luck

JPears

Tyzap wrote: »

Don't know who airhelp are but you should have come here first.

Heathrow Airport

Heathrow required airlines to cancel a proportion of their flights based on forecast bad weather.

The reduction in capacity was to ensure flights could continue to operate safely and airlines could give advance notice to their passengers. The flights shown below were cancelled based on the expected weather conditions and in our view would be considered to be an extraordinary circumstance and not subject to compensation.

The list does not include flights cancelled on the day.

Details of cancelled flights 2017

6 July - forecast thunderstorms
6 June - forecast strong winds and storms
12 January 2017 - forecast snow
23 January - forecast fog
24 January - forecast fog
25 January - forecast fog
23 February - forecast strong winds (Storm Doris)
2 March - forecast strong winds

Good luck

Obviously my first statement was incorrect. I suspect BA had no choice in the matter.
ut due to the 2 hour aspect, I suspect compensation still not due. airhelp, if they knew their onions, should have been aware of this.

summerishere11

Thank you for clearing that up for me, from your info Tyzap it looks like I don't have a claim.

Tyzap

summerishere11 wrote: »

Thank you for clearing that up for me, from your info Tyzap it looks like I don't have a claim.

No, according to the CAA you don't.

IMO this is an odd ruling from the CAA and there appears to be no equivalent in the EC261 regulations. So is it a step too far or does it assist passengers by preempting everyone getting stuck in LHR IF a storm arrives.

I view this from two opposing points of view.

JPears

But no claim anyway despite being weather related as <2 hours difference.

summerishere11

As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
making us 3h 22 min late to our final destination
( due to arrive in Aberdeen 19.50
Arrived 23.22)
I have made a claim to Iberia
€400 per person for 5 people (total 2000 euros) is that correct?
Thanks again

Tyzap

summerishere11 wrote: »

As I am already on the subject, I don't know if you could also advise me on my other claim, I made this claim myself thru resolver with Iberia about our returning flight from Seville- Aberdeen. We flew home on the 14th of June 2017 Seville-Madrid
Madrid-Heathrow (flight nr IB3166 dept 15.45- arr 17.10)
Heathrow- Aberdeen ( flight nr IB7570 dept 18.15- arr 19.50)
Our second flight from Madrid to London was delayed due to technical fault while we were boarded and waiting for take off. We landed in Heathrow at 18.52 which made us miss our connecting flight to Aberdeen. We were rescheduled on a later flight ( flight nr BA1318) and arrived in Aberdeen at 23:12
making us 3h 22 min late to our final destination
( due to arrive in Aberdeen 19.50
Arrived 23.22)
I have made a claim to Iberia
€400 per person for 5 people (total 2000 euros) is that correct?
Thanks again

Yes, appears to be a valid claim if through booked. ie all flights on one booking.

summerishere11

Yes all the flights were all booked under one booking.