Flight delay and cancellation compensation, Tui/Thomson ONLY

edited 1 July 2014 at 3:03PM in Flight Delay Compensation
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  • Bob_lepongeBob_leponge Forumite
    1 Post
    First Post
    MoneySaving Newbie
    Wonder if anyone can help please. We travelled on TOM155 CUN-MAN on 1st February 2020. The flight was delayed by over four hours, and we filled in the form on the TUI website to claim compensation. They replied on 5th February to say they have accepted the claim, and we would receive payment of £1008 within 14 days. Unfortunately this did not arrive. The deadline was extended to 28 days, then finally 56 days. Payment still did not arrive. Managed to speak to the 'High Profile' complaints team who said the cheque had been lost in the post, and we've had to wait 2 weeks for the cheque to be cancelled, then another 56 days for the cheque to arrive. We checked they had the correct address, which they did. Begrudgingly waited again, only for no cheque to arrive. They have now responded to say they'll have to stop the payment again and we'll have to wait another 56 days. It's now been 190 days since I received the email confirming that we are due compensation.

    Is it possible to take Tui to Small Claims Court, even though they've already accepted we are due the compensation, they just seem to have no intention of paying it?
  • mishypinkmishypink Forumite
    8 Posts
    Ninth Anniversary First Post Combo Breaker
    mishypink said:
    Hi I wonder if anyone could advise please. Our tui flight from Manchester to Montenegro was delayed by 6 hours due to a burst tyre on the plane which we were supposed to be boarding. We were informed of this by the pilot when we finally boarded. This apparently happened when the plane was landing in Malaga. We had to wait for a replacement plane from the Canaries. When we boarded the plane, the pilot told us that tui sent a crew to malaga but they were unable to replace the tyre and therefore we were sent a replacement aircraft from the Canaries. We gave tried to make a claim and tui have responded saying we dont have a case to claim as it was an extraordinary circumstance. Is it worth pursuing the claim? Thank you.
    Hi all - just to let you know we referred this to Bott & Co as we were unsuccessful with our claim and CEDR ruled in Tui's favour. We have just had notification that the claim has now been settled in our favour!!
  • jacko4468jacko4468 Forumite
    1 Post
    First Post
    MoneySaving Newbie
    Wonder if anyone can help please. We travelled on TOM155 CUN-MAN on 1st February 2020. The flight was delayed by over four hours, and we filled in the form on the TUI website to claim compensation. They replied on 5th February to say they have accepted the claim, and we would receive payment of £1008 within 14 days. Unfortunately this did not arrive. The deadline was extended to 28 days, then finally 56 days. Payment still did not arrive. Managed to speak to the 'High Profile' complaints team who said the cheque had been lost in the post, and we've had to wait 2 weeks for the cheque to be cancelled, then another 56 days for the cheque to arrive. We checked they had the correct address, which they did. Begrudgingly waited again, only for no cheque to arrive. They have now responded to say they'll have to stop the payment again and we'll have to wait another 56 days. It's now been 190 days since I received the email confirming that we are due compensation.

    Is it possible to take Tui to Small Claims Court, even though they've already accepted we are due the compensation, they just seem to have no intention of paying it?
    Did you get this sorted as I'm in exactly the same boat with tui, email to say delay claim accept from them then nothing. Helplines are unhelpful and so is the social media team
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