Flight delay and cancellation compensation, Tui/Thomson ONLY

K_Heath_2

This must be the same flight as my post above .(which someone moved for me ..Thanks) I need to read up on how to put the complaint forward to Tui. I was not sure which to try to claim on either from Tui or from my own annual holiday insurance policy..or can you do both ?

jpsartre

K_Heath wrote: »

I was not sure which to try to claim on either from Tui or from my own annual holiday insurance policy..or can you do both ?

EU compensation is claimed from the operating carrier but your travel insurance may offer you something for delays as well. You need to check your policy.

michellemybelle

We was delayed 5.5 hours from Jamaica to Gatwick
The captain announced it was because someone had opened the door with the safety chute attached. Another had to come from Heathrow which didn’t fit so they had to get another one
It’s not a manufacturing fault but a human fault. We are carrying on with our claim

Thank you for taking the time to contact us regarding your flight delay claim.
In a limited number of circumstances regulation of the European Union (EU 261/2004) now entitles some affected customers to a payment when their flight is delayed over three hours on arrival.
IIn light of the Supreme Court ruling on 31st October 2014 we have investigated the claim for flight (TOM095 Jamaica to London Gatwick) and our delay handling logs show that the flight was delayed due to hidden manufacturing defect.


So as to help both customers and airlines, the European Commission has recently published draft guidelines as to what amounts to extraordinary circumstances. This list was prepared with the assistance of the various national bodies responsible for regulating the aviation industry across Europe.

In this draft, the Commission has intimated that the following would be considered extraordinary circumstances:
18. A hidden manufacturing defect identified by the manufacturer of the aircraft concerned, or by a competent authority, which impinges on flight safety (see more detailed information at the end of this table).

An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the delay is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
The circumstances surrounding the delay to your flight are classified as extraordinary circumstances under Regulation 261/2004 of the European Union. Therefore we reject your claim for compensation under this regulation.

Thank you again for contacting us.




Customer Contact Agent


TUI Customer Contact Team email: Aftertravel.Flightdelay@tui.co.uk

Justice13075

Have you put your flight details into bottonline and then EuClaim and see what they say

Crowey

Just received compensation for delayed flight with TUI, using Resolver. Got a cheque 17days after making claim which is good but they have only sent a cheque for 1 person when my claim was for 4 people. Will they send separate cheques for each person (even though two are children) or have they made a mistake? Can’t get through to TUI customer service.

Shug61

I am on 14 days now since CEDR made the final judgement in my favour.

The CEDR mail included the following:
the final decision is now final and binding on the parties, and the airline has 20 days to provide evidence that it has taken all the required steps as per the final decision

Presume I will be asked for bank account details so Tui can pay me in the next week, or Tui will send me a cheque as they have my address from the original booking?

If not what are next steps? I was thinking of mailing CEDR if nothing in next week or so..

Tyzap

Shug61 wrote: »

I am on 14 days now since CEDR made the final judgement in my favour.

The CEDR mail included the following:
the final decision is now final and binding on the parties, and the airline has 20 days to provide evidence that it has taken all the required steps as per the final decision

Presume I will be asked for bank account details so Tui can pay me in the next week, or Tui will send me a cheque as they have my address from the original booking?

If not what are next steps? I was thinking of mailing CEDR if nothing in next week or so..

CEDR do reply to some enquiries here on the Flight Delay board, so they may be able to assist.

You are slightly ahead of the game yet so give a little more time. Have you not given your bank details via CEDR yet?

On the negative side, some payments are slow to arrive as none of the airlines are quick to give compensation and some really stretch CEDR's rules. If you don't receive payment in the time specified you should inform CEDR who will chase it up.

Good luck.

JPears

And it is not unknown for TUI and some other airlines to just ignore CEDR...

Justice13075

Surely not :rotfl::rotfl::rotfl::rotfl::rotfl:

philng

Shug61 wrote: »

I am on 14 days now since CEDR made the final judgement in my favour.

The CEDR mail included the following:
the final decision is now final and binding on the parties, and the airline has 20 days to provide evidence that it has taken all the required steps as per the final decision

Presume I will be asked for bank account details so Tui can pay me in the next week, or Tui will send me a cheque as they have my address from the original booking?

If not what are next steps? I was thinking of mailing CEDR if nothing in next week or so..

I am 1 day before you with CEDR decision 15/6 my file states airline has 28 days to make payment with file deadline showing 13/7/18.


Have not heard anything direct from TUI so suspect I will need further help from CEDR to gain payment.