Flight delay and cancellation compensation, Tui/Thomson ONLY

Keane16

JPears wrote: »

Have you sent your initial claim off yet? If not keep it simple using the template from Vauban's super duper guide. No need to include massive detail.
They will know you are almost certainly due a valid claim and compensation with the reasons why and will play it one of several ways:
1. Ignore you and don't reply. Send NBA with time frame - 14 days then start court proceedings
2. Deny you have a claim - then see above at 1...
3. Pay you.
Hopefully No.3 but unlikely.
Keep us informed.

Hi,

So I gave them the full 28 days, and they haven’t responded to my initial complaint (via the feedback form on their website).

I’ve refreshed myself with Vauban’s guide (on Orange Dox - hope that’s the latest version). And I think it’s time for the NBA.

I can’t find a contact address or email on the Thomson (now TUI...) website. It advises to use their web form. But I’ve had a Google and found this:

Thomson Holidays, Wigmore House, Wigmore Lane, Luton, LU2 9TN

So I guess that will do? I’ll just use Vauban’s boiler plate NBA text and address it to the chairman.

Keane16

Keane16 wrote: »

Hi,

So I gave them the full 28 days, and they haven’t responded to my initial complaint (via the feedback form on their website).

I’ve refreshed myself with Vauban’s guide (on Orange Dox - hope that’s the latest version). And I think it’s time for the NBA.

I can’t find a contact address or email on the Thomson (now TUI...) website. It advises to use their web form. But I’ve had a Google and found this:

Thomson Holidays, Wigmore House, Wigmore Lane, Luton, LU2 9TN

So I guess that will do? I’ll just use Vauban’s boiler plate NBA text and address it to the chairman.

Speak of the devil. Got a cheque in the post today. £350 per person. Thanks all for the help. :j

DUKE

Anyone else on TOM7776 Dec 10 from BHX-AGP?

We were supposed to fly at 5.55am, but didn't take off until 7.30pm. The weather was bad (snow), but other flights landed & took off well before we did.

Thomson/TUI reps said the reason our flight was delayed for so long was because crew got sent home & we had to wait for another lot to arrive.

SFW77

Was anybody here on TOM2661 from Innsbruck to Manchester, that was supposed to take off 8/4/2017 but actually ended up taking off 9/4/17 due to a technical fault?

I'm getting nowhere with my claim, like literally nowhere they aren't responding

Tyzap

SFW77 wrote: »

Was anybody here on TOM2661 from Innsbruck to Manchester, that was supposed to take off 8/4/2017 but actually ended up taking off 9/4/17 due to a technical fault?

I'm getting nowhere with my claim, like literally nowhere they aren't responding

Hi SFW77,

If it was a tec fault you are due compensation.

Read Vaubans guide, details in my signature below, then come back here with any further questions.

Good luck.

Tyzap

DUKE wrote: »

Anyone else on TOM7776 Dec 10 from BHX-AGP?

We were supposed to fly at 5.55am, but didn't take off until 7.30pm. The weather was bad (snow), but other flights landed & took off well before we did.

Thomson/TUI reps said the reason our flight was delayed for so long was because crew got sent home & we had to wait for another lot to arrive.

Hi Duke,

It sounds like you may be due compensation. It may have initially been due to snow? but not for 13.5 hours.

Have you put in a compensation claim yet?

Good luck.

DUKE

Hi Tyzap,

Yes, I contacted TUI, & I've gone through Resolver.

They gave us all a voucher after 3 & half hours for £15.

Thanks.

Scruffywuffy

Hi all


Having taken on Thomson and won back in 2014 (I had to issue a claim which they said they would defend before settling) I have a query about another potential claim.


Air France flight, Heathrow to Paris CDG delayed for 2 hours and 15 minutes due to a "technical fault" discovered when about to taxi to the runway.


My interpretation after a quick look at regulation 261 is that we are eligible for compensation as the delay was over 2 hours and CDG is less than 1500km away - 348.98 km according to a Google search.


However, Bott & Co's online delay calculator says I'm not eligible as the delay was less than 3 hours - any ideas as to who is correct?


Thanks in advance!

Scruffywuffy

JPears wrote: »

to echo what legal magpuie said, if you send an NBA/final letter then also have the court papers filled out ready to send and include a copy of these with your final letter. They will then know you mean business, that you know what you're doing and hopefully pay up without any further silliness.

Not always so - I sent a LBA - no reply, sent draft Particulars saying if they didn't pay up I would issue them - still no reply. I work for a London law firm and had the head of one of our contentious departments and court clerk help me draft them so know they were properly drafted and that I had a valid claim and Thomsons should have known that too. I issued a claim, they waited til the last minute and acknowledged and said they intended to defend and then a week later got in touch to settle ...

leylandsunaddict

You have to be a minimum of 3 hours late on arrival to claim compensation.