Flight delay and cancellation compensation, Tui/Thomson ONLY

agrinnall

JPears wrote: »

If they did so with less than 2 weeks notice (how soon before the flight did the other couple get their email?) then you are due compensation.

My reading of the OP was that the change happened while they were actually on holiday, only a few days before they were due to return.

PeeblesEllie

Same issue here. Thomson not been in touch despite CEDR decision that they should pay compensation by 16 Dec.
Tweeted TUI and had a response asking me to email
aftertravel.flightdelay@tui.co.uk
Have sent an email today requesting an update. Will keep you posted if successful...

legal_magpie

Ellie, this is typical of Thomson. They ignore CEDR’s decisions regularly. You need to get straight back to CEDR and also tell the CAA.

PeeblesEllie

Thanks for the advice. I have contacted CEDR and there is a note on the file requesting an update from TUI.
Didn’t know about the CAA, I’ll get on to that today.

jonathanhubbard

Thanks Tyzap for the input... one question. How do I complain to CAA? I just tried to submit an enquiry via the CAA website but received an error to advise they only deal with enquiries where the flight departed from the UK? Mine was Mallorca back to the UK.

Still no word from Thomson via the CEDR case, but I'll update that too today chasing for status.

TIA!

JPears

You will probably have to do it old school on pen and paper.
Whilst your flight issue isn't directly the responsibilty (such that it ever is) with CAA, they should be informed of airlines' refusal to abide by decisions made by arbitration schemes they have signed up to.

mooretr

Hi,
Anyone here was due to be on TOM 616 on 13th December from BHX - LRM ( Birmingham - La Romana) Flight was almost 5 hours late in taking off.

Reason: Incoming flight (from Jamaica - BHX) was diverted to Bermuda to offload a disruptive passenger. While on the ground the plane developed a technical problem and the delay in fixing it caused the crew to time out.

I have had my initial claim for compensation denied as the passenger offload was an extraordinary circumstance. This I do not dispute, but the subsequent technical problem and crew time out is not an extraordinary circumstance, and given our flight was originating in the UK, alternative arrangements should have been possible. Does anyone have any experience of these arguments?

The diverted flight landed in Bermuda at 1230am / 0430 UK time and our scheduled departure was 0945.

Thanks for any advice offered.

Tyzap

Hi mooretr,

If it landed in Bermuda only 5.15 prior to it's scheduled departure time from BHX it must have already been well behind schedule.

The aircraft couldn't possibly fly from Bermuda to BHX and be turned around in readiness for your flight in 5.15. Any idea what caused that? You may have been due compensation without the stop for a disruptive passenger.

Joolz301

mooretr wrote: »

Hi,
Anyone here was due to be on TOM 616 on 13th December from BHX - LRM ( Birmingham - La Romana) Flight was almost 5 hours late in taking off.

Reason: Incoming flight (from Jamaica - BHX) was diverted to Bermuda to offload a disruptive passenger. While on the ground the plane developed a technical problem and the delay in fixing it caused the crew to time out.

I have had my initial claim for compensation denied as the passenger offload was an extraordinary circumstance. This I do not dispute, but the subsequent technical problem and crew time out is not an extraordinary circumstance, and given our flight was originating in the UK, alternative arrangements should have been possible. Does anyone have any experience of these arguments?

The diverted flight landed in Bermuda at 1230am / 0430 UK time and our scheduled departure was 0945.

Thanks for any advice offered.

I was waiting for that flight too and had the same info.

Joolz301

I was waiting on that flight and had the same response. The way I see it, it was the technical tissue that caused the main delay and the crew time out. From what I have read the plane landed 12.30 and the passengers where not deplaned until 5.30 . As original thread advise please. I would not normally bother, but I feel like I have been fobbed. My opinion is if the plane had to land to remove a passenger, it would take two hours max.