Flight delay and cancellation compensation, Tui/Thomson ONLY

bevans

Sorry, I hate answering myself but forgot this.

GOING OUT
Birmingham Airport - Costa Del Sol, Malaga Airport
Main Terminal
TUI Airways
Flight no: TOM7768
29 Oct 2017
13:55 > 17:45
Your flight booking reference: 5418570

COMING BACK
Costa Del Sol, Malaga Airport - Birmingham Airport
Main Terminal
TUI Airways
Flight no: TOM7777
5 Nov 2017
10:55 > 12:55
Your flight booking reference: 5418570


and then this on 1/11/2017



Dear Mr Evans,
RE: Your Flight to Costa Del Sol Departure date 29-10-2017
Reference Number 5418570
We are sorry to advise it has been necessary to make a change to your flight from Costa Del Sol,
What has changed to your flight
Our flying programme is planned many months in advance and sometimes it is necessary to make changes. Following a review to our programme, we need to advise you that your flight times have changed. Your new flight times are shown below
Outbound 29-10-2017 on Flight TUI Airways 7768
Depart Birmingham at 13:55
Arrive Costa Del Sol at 17:45
Inbound 05-11-2017 on Flight TUI Airways 7777
Depart Costa Del Sol at 19:00
Arrive Birmingham at 21:00[/B]
We do understand that a change to your holiday like this can be very disappointing and we would like to apologise for the inconvenience caused.
What do you need to do now
There is no need to do anything as these new times will automatically update on the App and new documentation will be sent out to you shortly. Please always ensure you check your most recent tickets before you go for the most up to date departure times.
Contact Us
Although, we try to offer as full a service as possible please note that we are unable to answer any replies to this email - if you've booked your holiday through a travel agent and have any questions or if you wish to discuss any other options available to you, it's important that you contact them.
Alternatively, if you've booked through our website please give us a call on 02476 280036, between the hours of 9am – 5pm Monday to Saturday and we'll be happy to help.
Please note that due to data protection law, in the first instance we can only discuss the details of this booking with the lead passenger.
We would like to apologise for any inconvenience and disappointment this change may cause.
Yours sincerely,
Catherine
Holiday Change Administrator
TUI Group

thaanks

Gemini9

Hi, out of the blue, I’ve been approached by a flight delay compensation company.
In November 2012 our return flight with First Choice Holidays (Tui group) from Mexico to Manchester was delayed a full 24 hrs. As we benefitted by staying an extra day we didn’t think to pursue a claim at the time
If I wanted to claim myself now, using MSE claim form template, am I likely to succeed or will I just be fobbed off?
I still have the email with the booking confirmation and flight details, but that’s all.
Any advice would be appreciated. I don’t want to get bogged down with a claim that goes nowhere.
Thanks

Caz3121

Gemini9 wrote: »

If I wanted to claim myself now, using MSE claim form template, am I likely to succeed or will I just be fobbed off?

depends on the reason for the delay. The reason either entitles you to EU261 compensation or it doesn't
Better to post on the Thomson thread further down the page

Gemini9

Technical problems with the plane flying out they said. Thanks, I’ll look a5 the Thompson’s thread

mooretr

Having been refused a claim by Thomson a second time,
I have been referred to CEDR.

Anyone else in the same position yet?

bevans

ABTA will not help either!!!


Query: Thank you for contacting ABTA.

It appears that the company has acted in accordance with their booking conditions, which forms the basis of your contract.

Providing you are given a flight between your departure and arrival on the date that has been contractually agreed, there are no steps that ABTA can take on your behalf.

Regards
ABTA Customer Support Team




All I asked of them was to tell me when the flight times were altered


So does anyone have an idea as to where I can get this information please


thanks

JPears

If you were only informed whilst you were on holiday ie with less than 2 weeks notice, you are most likely due compensation.
Any more than 2 weeks notice then no compensation is due.
The onus is on TUI to prove that they informed you earlier than 2 weeks notice.
Time for an NBA.

Tyzap

Changes/delays etc to package flight times are covered under EC216 as follows.

2.2.6. Scope of the Regulation in relation to the Package Travel Directive.

Article 3(6) and Recital 16 of the Regulation stipulate that it also applies to flights within a package tour, except where a package tour is cancelled for reasons other than cancellation of the flight.

cletus1

CEDR isn't a court of law, so it isn't guaranteed to actually uphold EC261 (or whatever other consumer protection law is at stake)

agrinnall

I had to use Bott & Co to persuade Aer Lingus to stump up the statutory compensation for my delayed arrival, it means not getting the full amount but something is better than nothing and they are pretty successful at winning these cases, generally before court action is needed.