Flight delay and cancellation compensation, Tui/Thomson ONLY

edited 1 July 2014 at 4:03PM in Flight Delay Compensation
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  • edited 18 February 2013 at 6:10PM
    millie1985millie1985 Forumite
    22 Posts
    edited 18 February 2013 at 6:10PM
    Your claim is for 600 euros per passenger not 400 euros so I would get this correction off to the airline asap!

    As for the passport issue, no, so long as you have the booking ref.

    Oh no, disaster, I made the rookie mistake of not converting miles to km - :doh:

    I have already posted the letter - am unusually efficient today - do you think this is something I could rectify later i.e. when they send me the claim form?? :(

    Millie
  • "Picking up passengers at another airport", can you explain more? In principle this would not be EC.

    As it says on the tin. We picked up other passengers en route causing further delay to an already delayed flight
  • Mark2sparkMark2spark Forumite
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    Part of the Furniture 1,000 Posts Combo Breaker
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    minmar wrote: »
    Eventually arriving in Mahon at around 18:30 instead of 16:55

    So, you have a delay of 1 hour and 35 minutes?

    I take it you haven't read up on a single thing about the rules for claiming?

    3 hours delay minimum for compensation is the short answer.

    So NO is the answer, you don't qualify.
  • I know thompson and FC are one and the same but who do I send my complaint/compensation request to?????
    Had a long delay (technical fault) from rhodes to docaster in Oct. 2010.
    I booked the package in a first choice shop (now closed) but the flight was a thomson flight.
    Is the compensation for each seat booked on the flight or just for the whole booking??? .....if the compensation was £10 would it be £80 if there were 8 travellers on the booking?
    Thanks for any help...
    Will be writing my letter tomorrow.:rotfl:
  • We were delayed at ibiza airport (flying to manchester) on 18/08/2010. We should have flown at 22.15 but can't remember the time we did actually fly. Was anyone else on this flight who can remember the actual flight time?
    Thanks
  • Hilldas wrote: »
    I know thompson and FC are one and the same but who do I send my complaint/compensation request to?????
    Had a long delay (technical fault) from rhodes to docaster in Oct. 2010.
    I booked the package in a first choice shop (now closed) but the flight was a thomson flight.
    Is the compensation for each seat booked on the flight or just for the whole booking??? .....if the compensation was £10 would it be £80 if there were 8 travellers on the booking?
    Thanks for any help...
    Will be writing my letter tomorrow.:rotfl:

    EU Delay Claims,
    Thomson Airways,
    Wigmore House,
    Wigmore Lane,
    Luton.
    LU2 9TN
  • Dave_6Dave_6 Forumite
    169 Posts
    Part of the Furniture 100 Posts Combo Breaker
    Hi All,

    Just rang Thomson to request a claim form, had written to them a couple of weeks ago (not heard back yet)
    They said if you are putting enough detail in normal written correspondance they are no longer sending claim forms out and are just getting on with looking into the claims.

    They did say it can take 56 days before you'll hear back from them.

    Soo you may or may not need a claim form, depends on how many details you can remember, flight date, number, booking details etc.

    As already mentioned the address to write to is below...
    Or she said you may be able to email [EMAIL="aftertravelinfo@thomson.co.uk"][email protected][/EMAIL]

    The customer service number I rang to ask for a claim form was 0844 871 0882


    I was delayed for 7 hours back in 2009 so I've got my fingers crossed

    EU Delay Claims,
    Thomson Airways,
    Wigmore House,
    Wigmore Lane,
    Luton.
    LU2 9TN
  • Hi
    I had a 24 hr delay from Mexico to Manchester in April last year on a Thompson flight what evidence do I need to put in a claim? At the moment I can't even find the flight number ?
  • I have just sent my letter and will post when I get an update. If anyone else was on THO2622 from Manchester to Palma Majorca on 21st May 2011 please PM me.
  • Mark2sparkMark2spark Forumite
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    edited out
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