Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

sging1 wrote: »

Thomas Cook have a issued an acknowledgement of service via MCOL. Can someone explain what this means. I assume its another delay tactic.

No. It means they intend to defend the claim. They'll have28 days to do so, and a copy of their defence will be sent to you by post, once it is submitted.

sging1

Vauban wrote: »

No. It means they intend to defend the claim. They'll have28 days to do so, and a copy of their defence will be sent to you by post, once it is submitted.

I wonder what the defence will be. They did not supply me with a reason for the EXTRAORDINARY CIRCUMSTANCES when requested.

The pilot on the day announced that it was the primary and secondary seal that had both failed on the steering, seconds before lift off which brought us to a very sudden stop and we then had to be towed back. They even tried to see if they could take a seal off another plane when they failed to obtain the parts locally in Barbados. Cant understand why they don't carry small parts like this, but it is bad maintenance that this can happen as far as I can see, not EXTRAORDINARY CIRCUMSTANCES and it looked like they were going to then try and fly us back with one old seal off another plane and leave that plane with one seal as well.

They kept us for five hours sat on the plane with no real refreshments even though we requested that we have the hot meals that we had booked which they refused and that obviously then got thrown out. They did give us all an orange juice and a cake in the five hours.
It took around 7 hours before we got transferred to a hotel and all in all we were delayed over 25 hours trying to get from Barbados to Gatwick.

Cant see how they will defend this.

cons

cons wrote: »

Quick update on mine.

Recieved email from tc saying they think I am due compensation.

HOWEVER they cannot trace my booking reference. It was booked via youtravel in 2008. But flight was with. Thomas cook. I sent them copy of my youtravel email confirmation

further to this, i have checked all of my emails etc and all i have is the youtravel.com booking confirmation which TC says they cannot locate me.

I resent him my youtravel booking email and added the following

"If this isn't sufficient i shall request Thomas Cook to supply me this information in accordance with the Data Protection Act 1998. If this is required can you please let me know the correct email and department to obtain this information."

Oliviad

Call from TC customer service almost dead on the 28 days they originally asked me to wait saying that they have heard back from the airline and agree I am owed compensation of €1200. They said it will be just over £1050, and offered it as voucher. I asked for cheque instead which they agreed in the call and said it would be with me in the next 28 days. Result! Lets just hope it arrives - lol :T

DandMC78

I travelled with 5 friends to Turkey couple of years ago with flights delayed 4hrs on the way there and 6 hrs on the way back. Sent a letter to TC claiming compensation as instructed on this site (to the dot). They emailed within 2 weeks asking to speak to lead passenger. I forwarded all details and they spoke to her within 24hrs. They 'explained' that the delay on the way out was due to technical difficulties so no compensation would be given. However they agreed to compensation for the flight back in a sum £359 each. Cheques arrived 10 days later and are just being cleared. RESULT! This will pay for upcoming honeymoon nicely

111KAB

DandMC78 wrote: »

I travelled with 5 friends to Turkey couple of years ago with flights delayed 4hrs on the way there and 6 hrs on the way back. Sent a letter to TC claiming compensation as instructed on this site (to the dot). They emailed within 2 weeks asking to speak to lead passenger. I forwarded all details and they spoke to her within 24hrs. They 'explained' that the delay on the way out was due to technical difficulties so no compensation would be given. However they agreed to compensation for the flight back in a sum £359 each. Cheques arrived 10 days later and are just being cleared. RESULT! This will pay for upcoming honeymoon nicely

Sounds like you may be entitled to a payment for the outgoing flight - if you are not 'bothered' may be worth looking into using no win/no fee firm to achieve around 70% of your entitlement.

DandMC78

cons wrote: »

further to this, i have checked all of my emails etc and all i have is the youtravel.com booking confirmation which TC says they cannot locate me.

I resent him my youtravel booking email and added the following

"If this isn't sufficient i shall request Thomas Cook to supply me this information in accordance with the Data Protection Act 1998. If this is required can you please let me know the correct email and department to obtain this information."

....................
Hi, just thought I'd email you. As far as I am aware TC should not need a booking reference but a date of your flight, where from and where to it was & Flight number. That's all I provided and got cheque last week! :T

DandMC78

111KAB wrote: »

Sounds like you may be entitled to a payment for the outgoing flight - if you are not 'bothered' may be worth looking into using no win/no fee firm to achieve around 70% of your entitlement.

I am definitely bothered but thought that further arguing would not get more results?!

111KAB

DandMC78 wrote: »

I am definitely bothered but thought that further arguing would not get more results?!

You will probably have to take TC to court but in the meantime it would be worth finding out what the technical difficulties were. Generally technical difficulties do not negate a valid claim. Some airlines are quoting extraordinary circumstances/technical problems in the hope this will alleviate their responsibility to pay compensation and the airline rejection is causing many claimants to give up. Rather than give up the use of a no win/no fee firm will at least result (hopefully) in achieving around 70% of the rightful payout.

DandMC78

111KAB wrote: »

You will probably have to take TC to court but in the meantime it would be worth finding out what the technical difficulties were. Generally technical difficulties do not negate a valid claim. Some airlines are quoting extraordinary circumstances/technical problems in the hope this will alleviate their responsibility to pay compensation and the airline rejection is causing many claimants to give up. Rather than give up the use of a no win/no fee firm will at least result (hopefully) in achieving around 70% of the rightful payout.

Awesome thanks, I'll get right onto it