Flight delay and cancellation compensation, Thomas Cook ONLY

111KAB

DandMC78 wrote: »

Now I've looked on line, anyone has an idea of a 'safe' no win/no fee firm that I could claim further compensation through? Just in case I decide not to fight myself again.

Thank you!

Early days but Flightmole seems to be taking on quite a few > http://www.flightmole.com/

jacksback

Centipede100 wrote: »

I would be writing to the court today and insisting that since the airline has not provided a defence to my claim within the timescale provided by the court (backed up by any previous correspondence to show how long the airline has known of your claim before commencing legal action) then the court should rule in your favour immediately and without going to the trouble of a hearing.

That is simply unacceptable and as such you wish to claim your costs for conducting your claim (£18 per hour).

Just to update on this, I telephoned the court and was told to email to get the case reclassified which I did and also sent a letter.

I received the following:

A defence has been filed on this claim. Judgement cannot be entered at this stage unless the Defendant withdraws their defence.

So it appears they don't read the defence at all, even though I highlighted it!

Another phone call and I have today received a letter from the court stating:

Please be advised that the above case has been referred to the District Judge for directions on how to proceed.

So hopefully he will read it!

I have also today received a cheque for £1036.83 in respect of my inbound flight,, so halfway there

Nic2586

I am writing in response to your email regarding your flight with us in 2007.

Initially, I would like to apologise for the delay. Unfortunately, our investigations have been hindered due to your flight being taken on an airline that no longer exists. The flight in question was operated by My Travel, and whilst this company merged with Thomas Cook some years ago, at the time it was operated independently of the Thomas Cook group.

Despite extensive investigations we have been unable to locate the flight logs of the aircraft concerned, which would allow us to ascertain the reason for the delay. In order to comply with the requirements of Regulation 261 the airline have to establish the cause of the delay, to see if compensation is applicable. Without these important documents, the delay in you submitting your claim has prevented us from being able to adequately investigate this case.

This is regrettably one of the drawbacks of submitting claims so long after a flight departure. We do indicate in our terms and conditions that it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once the holiday is over. Your right to compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us carrying out a proper investigation.

In view of the above, we are unable to assess your claim for compensation on this occasion and regret to advise that we cannot give consideration to your request.

Kind Regards

Lianne Ross

Customer Relations

Don't just book it. Thomas Cook it.


This correspondence is confidential, may be legally privileged and is for the intended recipient only. Access, disclosure, copying, distribution or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error.

Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be otherwise.

My Travel

Customer Relations
2-4 Godwin Street
Bradford
West Yorkshire
BD1 2ST

Tel No: 0844 8798 136
Opening Hours: 8am-10pm Mon-Sun

My Travel is a trading name of Thomas Cook Tour Operations Limited
.
Registered Office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB
Register in England No. 3772199

jodun_2

Hi there

Our Edinburgh/Tenerife flight was delayed back in October by 8 hours. There were seven of us on the same booking:
Family A - 3 people (me)
Family B - 3 people
Family C - 1 person

I sent off the template letter. Today I received a voucher from Thomas Cook for £2,550.00 which is great! :j

However, the voucher can only be used by the named person (me) and can only be used on one booking.

Can I return it and ask them to either;
a) Issue two vouchers for £1,275.00 for familes A and B, then we'll give cash to family C
b) A cheque for the full amount.

Families A & B are going on another Thomas Cook holiday in October which is already booked (deposits paid). But it's on two separate bookings so only I would be able to make use of the voucher. The balance due is around £1,200 each family. Option 1 would be fine as both family A and family B can use the vouchers to pay the balance of the new holiday and give cash to family C.

Any advice much appreciated.

Davidvgoliath

maghater wrote: »

Probably caused by a system overload, 1 in 31 of their planes were delayed by more than 3 hours last summer, compared to 1 in 170 for Thompson, and 1 in 320 for easyjet. No wonder the company is bust:rotfl:

Interesting statistics, Maghater, can you tell me source of the numbers you quote - I wouldn't mind using those in my court case?

On the topic of which, TC have advised that they intend to defend my case, I understand they have 28 days to submit a defence - does anyone now if this is 28 calender days or 28 working days?

Thanks

Vauban

jodun wrote: »

Hi there

Our Edinburgh/Tenerife flight was delayed back in October by 8 hours. There were seven of us on the same booking:
Family A - 3 people (me)
Family B - 3 people
Family C - 1 person

I sent off the template letter. Today I received a voucher from Thomas Cook for £2,550.00 which is great! :j

However, the voucher can only be used by the named person (me) and can only be used on one booking.

Can I return it and ask them to either;
a) Issue two vouchers for £1,275.00 for familes A and B, then we'll give cash to family C
b) A cheque for the full amount.

Families A & B are going on another Thomas Cook holiday in October which is already booked (deposits paid). But it's on two separate bookings so only I would be able to make use of the voucher. The balance due is around £1,200 each family. Option 1 would be fine as both family A and family B can use the vouchers to pay the balance of the new holiday and give cash to family C.

Any advice much appreciated.

Search this forum for "voucher" and "cash" and see what comes up. Your question has been answered about a billion times on here before.;)

Vauban

Nic2586 wrote: »

I am writing in response to your email regarding your flight with us in 2007 ...

See post #1059.

krissyporter

Just wondering if the landing gear not retracting would justifyably be deem extraordinary circumstances? I was on a flight from belfast to tenerife in Feb 2012 and we were flying for around 45 minutes before the pilot told us we had to make an emergency landing. I got the usual first letter response about not claiming within 28 days. I then wrote to my travel insurance and received the 'extraordinary circumstances' letter from Thomas Cook. Should my next reply then be to TC or travel insurer (nationwide).

Cheers

chili2001

bubblesxxx68 wrote: »

this email seems to bounce back!! are there any other email address !!

Put all lowercase and no space. dob@thomascook.com

maghater

Davidvgoliath wrote: »

Interesting statistics, Maghater, can you tell me source of the numbers you quote - I wouldn't mind using those in my court case?

On the topic of which, TC have advised that they intend to defend my case, I understand they have 28 days to submit a defence - does anyone now if this is 28 calender days or 28 working days?

Thanks

https://www.flightontime.info/summer2012. It makes shocking reading but they have cut back right to the bone, it is the very thing that 261/2004 was brought in to stop. That's over 600 flights delayed by more than 3 hours that's potentially 110,000 passengers at 400Euros a shot no wonder they are worried