Flight delay and cancellation compensation, Thomas Cook ONLY

cons

DandMC78 wrote: »

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Hi, just thought I'd email you. As far as I am aware TC should not need a booking reference but a date of your flight, where from and where to it was & Flight number. That's all I provided and got cheque last week! :T

okay thanks, i already provided them with that in my letter asking for compensation. Will await there response

L_Mac_3

Hello

I have today received a reply from Thomas Cook stating that becasue my flight was delayed due toa technical fault then I am not entitled to compensation.

Can someone tell me what my next step should be. Should i reply to TC threatening court action or should i contact the CAA.

Any help would be greatly appreciated!

Lorna

maghater

In judgement states that airline can claim ec if the delay was caused by circumstances that could have been avoided if all reasonable measures had been taken, namely circumstances beyond the actual control of the air carrier.

My case revolves around delay caused by damage done to the aircraft by their ground agents, could they use that as a defence . Also other cases involving incidents such as cracked windscreens, punctures, maintenance over running etc.,

grazzzz

L_Mac wrote: »

Hello

I have today received a reply from Thomas Cook stating that becasue my flight was delayed due toa technical fault then I am not entitled to compensation.

Can someone tell me what my next step should be. Should i reply to TC threatening court action or should i contact the CAA.

Any help would be greatly appreciated!

Lorna

Go straight to court they aren't replying to the CAA and will give you the run around for weeks as they did me . i've filed court action now waiting for TC'S defence

bubblesxxx68

Gorbar wrote: »

DOB @thomascook.com should get a quicker reply than their customer service dept

this email seems to bounce back!! are there any other email address !!

DandMC78

cons wrote: »

okay thanks, i already provided them with that in my letter asking for compensation. Will await there response

Good luck!

Gorbar

bubblesxxx68 wrote: »

this email seems to bounce back!! are there any other email address !!

Use lower case dob@thomascook.com

DandMC78

Now I've looked on line, anyone has an idea of a 'safe' no win/no fee firm that I could claim further compensation through? Just in case I decide not to fight myself again.

Thank you!

sging1

sging1 wrote: »

I wonder what the defence will be. They did not supply me with a reason for the EXTRAORDINARY CIRCUMSTANCES when requested.

The pilot on the day announced that it was the primary and secondary seal that had both failed on the steering, seconds before lift off which brought us to a very sudden stop and we then had to be towed back. They even tried to see if they could take a seal off another plane when they failed to obtain the parts locally in Barbados. Cant understand why they don't carry small parts like this, but it is bad maintenance that this can happen as far as I can see, not EXTRAORDINARY CIRCUMSTANCES and it looked like they were going to then try and fly us back with one old seal off another plane and leave that plane with one seal as well.

They kept us for five hours sat on the plane with no real refreshments even though we requested that we have the hot meals that we had booked which they refused and that obviously then got thrown out. They did give us all an orange juice and a cake in the five hours.
It took around 7 hours before we got transferred to a hotel and all in all we were delayed over 25 hours trying to get from Barbados to Gatwick.

Cant see how they will defend this.

Got the court letter today saying TC are defending the whole claim in the next 28 days. I have the letter they gave us at the airport stating the delay was due to technical problems.

Has anyone lost a claim that has gone to court regarding technical problems, in fact has Thomas Cook won any claims that has been taken to court.

111KAB

sging1 wrote: »

Got the court letter today saying TC are defending the whole claim in the next 28 days. I have the letter they gave us at the airport stating the delay was due to technical problems.

Has anyone lost a claim that has gone to court regarding technical problems, in fact has Thomas Cook won any claims that has been taken to court.

Only case I am aware of is Jeff Halsall who won his case against TC ~ no others reported insofar as I am aware.