Flight delay and cancellation compensation, Thomas Cook ONLY

Scoobydooby_2

Claiming 600euros x 2 for a 4hr + delayed return flight from Montego Bay to Manchester,feb 2010. Sent caa letter nearly 28 days ago with photo copies of travel documents to Bradford office. Received an email from T/C saying they need 28 days to investigate my claim.Recieved an email today updating me that it's taking longer than expected and need more time to gather relevant information,28 days are up in 5 days time.T/C have said they will contact me again,in the meantime if I have any further questions or comments to contact them....Should I just Email them back & say If I don't get a response within the original 28 days I will be sending nba letter to Peterborough office?:)

Mark2spark

galasteve wrote: »

Thanks Mark2Spark - you mention there it is 2 different actions unless I am the lead passenger on both - it was the same holiday, just that my mum (the person who this action is under) booked for the 8 first with her, then she added myself and wife to the booking. so technically it was two booking references but it all came under the same holiday etc. i.e. The payment for both bookings came directly from my mum.

if I go through english courts, which I am entitled to do the upper limit is £5000 (i think) so that covers both claims together if we can do it that way.

PS - can I please PM you my NBA letter for review?

If it's two booking references, then it's two separate claims, unless the lead passenger is the same - whether that's you or your mum is immaterial. The lead passenger can make one claim and reference both booking reference numbers.
It would also apply if it was one person making many claims for different delayed flights (with the same airline).

Yes you can PM me but the NBA letter is templated in the FAQ's and contains no surprises, if you post on open forum others can also check it for you. I'm not reading every post on every thread.

guyvxt

Received the same email today as Heather

It is with regret that I note your flight with us was delayed. Whilst delays are an unfortunate part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.
When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.
Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of its service history, and would be considered completely beyond the owners’ control.
I can see that passengers were provided with welfare during this time, which was deemed appropriate for the length of your delay. It is with regret to inform you that we will be unable to consider any claims for compensation as a result of the delay to your flight.
Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.
Kind Regards,

Not sure where to progress now?

Flight details:
TCX2059 on Thursday 5th July 2012 from Larnaca to Manchester with the scheduled departure time of 0035. This flight arrived 16 hours and 15 minutes late at 2200.

The airport announced the reason for the delay as a technical fault with one engine being stuck in reverse. This was repaired at 0400 but at this time the pilot/cabin crew had gone 'over their hours' so needed a rest.

111KAB

guyvxt wrote: »

Not sure where to progress now?

1) Give up
2) Go to Court or
3) Appoint no win/no fee firm to possibly achieve 70% of what they owe you.

bgwuser

Yes, we have had the same letter for TCX2026 on 16 Oct 2012 from MAN to Paphos.
It's total rubbish to compare their obligations in maintaining a commercial airplane to a private car breaking down. 6 days of NBA left.:mad:


Still wish Bunerk would get in touch with regard to their posted (880) success on this flight.:A

guyvxt wrote: »

Received the same email today as Heather


Not sure where to progress now?

Flight details:
TCX2059 on Thursday 5th July 2012 from Larnaca to Manchester with the scheduled departure time of 0035. This flight arrived 16 hours and 15 minutes late at 2200.

The airport announced the reason for the delay as a technical fault with one engine being stuck in reverse. This was repaired at 0400 but at this time the pilot/cabin crew had gone 'over their hours' so needed a rest.

surin

Just received an offer from Thomas Cook of a £722.00 VOUCHER for a flight delay - voucher to be used by 08/03/14.:j

Do I have to accept this voucher or can I demand money?:T

Beach_Boys_Forever

I recently complained to Monarch regarding a six and a half hour delay on a flight from Palma (Mallorca) to Manchester last September. They refused the claim so, as suggested on here, I contacted the CAA and supplied all my supporting documentation and previous correspondence. They replied, saying that as "you departed from another European country or from an airport outside Europe to an airport in another European country, I am afraid that we are not in a position to assist." Surely Mallorca, as part of Spain (they use the Euro!) is NOT outside the EU? Am I missing something? Any help would be appreciated.

111KAB

Beach_Boys_Forever wrote: »

I recently complained to Monarch regarding a six and a half hour delay on a flight from Palma (Mallorca) to Manchester last September. They refused the claim so, as suggested on here, I contacted the CAA and supplied all my supporting documentation and previous correspondence. They replied, saying that as "you departed from another European country or from an airport outside Europe to an airport in another European country, I am afraid that we are not in a position to assist." Surely Mallorca, as part of Spain (they use the Euro!) is NOT outside the EU? Am I missing something? Any help would be appreciated.

Mallorca is in the EU! You departed from there so you have to take up your complaint with the NEB in Madrid. Your post would be better placed on the Monarch thread where you can see what others have experienced going this route with Monarch Airlines.

bgwuser

Congratulations Surin. :beer:Please can you post which flight this relates to and if you would be willing to Private Message (PM) with anyone else on your flight? Even if you only want provide your claim reference number with TC and/or the CAA (and not your name) it would be of help to your fellow MSE forum members on the same flight. :AThanks

surin wrote: »

Just received an offer from Thomas Cook of a £722.00 VOUCHER for a flight delay - voucher to be used by 08/03/14.:j

Do I have to accept this voucher or can I demand money?:T

mick9721

I had a package with TC on 20th Dec to 26th 2010 to and from
EMA to Grancanaria flying from east midlands. Both outbound
and inbound had arrival delays in excess of 3 hours. No information was forthcming as to the cause of the delay. no refreshments were provided in fact at EMA the delay was initially
indicated at 2 hrs 40 mins and the TC rep in departures said no
vouchers would be issued. At Las palmas absolutely no info was forthcoming until after 2 hours 15 mins the captain and a cabin girl came off the plane and said there was a technical problem it would be sorted in 30 mins. It wasnt. I wrote to TC on 5th Jan
2011 to claim for compensation. after two acknowledgement letters they sent a fuller explaination of 3 pages of BS . In it they claimed quote " EU Reg 261/2004 contains absolutely no provision requiring an airline to pay compensation to its customers in a delay situation whatever the cause and duration" there was then several to and from letters one of
which again claims there was no provision for compensation
I left the matter in abayance due to the Appeal to the ECJ I was of a mind to pursue the matter via the small claims as per the Hassal case but decided against it as I could not see a DJ making a decision whilst the appeal was pending. As soon as the appeal was turned down I restarted the claim only to be turned down again. At that point I started a County Court claim
and am awaiting a defence or otherwise from them.
I have sued airlines in the past and have always found they cave in at the last minute. I suspect they have a "fob off" dept in the hope that most complainants will get fed up and give in. I dont and nobody else should. I have proved in the past they are extremely adept at making economical use of the truth.
As a matter of interest having had problems before when the wheel starts to wobble I make notes of who says what and where. I did on this occasion and have contemporaneous notes of what happened. To date they have never indicated what caused the delays but I did a bit of detective work myself
and I dont think that they can put itdown to EC
The flight Nos were TCX 527K from EMA and TCX527L from Las
Palmas
Lastly I always include the to and from letters in the Court papers so the DJ can see what silly letters they write. Dont be frightened of suing its a very simple procedure and even if you loseyou cant be ordered to pay their costs unless your shown tobe unreasonable , it will cost them hundreds to defend a claim