Flight delay and cancellation compensation, Thomas Cook ONLY

Justice13075

If you mean Mahoney on the greek islands to london gatwick on 2nd sept 2011 threre were no flights. Where is Mahon airport

Justice13075

Mahon = Menorca. There were 7 flights from there to Gatwick. 3 Thompson 2 Easyjet and one each from Thomas Cook and Monarch 3 were delayed but none anywhere near the three hours you need for compensation.

Seamstress52

Hi everyone out there, I hope someone can help. On 24th November 2010, I was starting a Nile cruise flying from Manchester to Luxor,I'm almost certain it was a T C flight but can't recall the flight number or exact time but it was an early flight. What I do know is that ther were 2 delays, the first was we had to wait for another plane to replace ours, then somewhere over France we had to turn back to Manchester as the weather radar had stopped working. We arrived in Luxor between 5-7 hours late. FlightStat says it arrived on time, was anyone on that flight?

Caz3121

Seamstress52 wrote: »

FlightStat says it arrived on time, was anyone on that flight?

If this was TCX528 the Flightstats does not have an arrival time showing but shows it left at 12:19 instead of 9:45
EUClaim shows no compensation due and bottonline cannot find the flight number (a NWNF is unlikely to take this on anyway with under 3 months before the deadline)
Read Vauban's guide re the court process and decide whether you want to proceed

Seamstress52

Thanks for your reply Caz3121 I will give it some thought.

Adevo

I'm in need of some advice with this...
We were on flight MT9125 (scheduled arrival 23:10) last night and it was delay by 1 hour 15 mins according to flight stats. BUT we got to the baggage collection and no ones baggage came through until at least 01:20, we didn't recieve ours until around 02:10. I took a photo of the baggage screen while we were waiting and it says "all bags due before 01:05".
Due to all this we missed our taxi and had to call a friend to collect us who was then waiting in the car park, resulting in an £18 ticket!
Am I in any grounds to make a claim here?

111KAB

Adevo - No claim .... baggage delay is an airport (not airline) problem. The airline contract is to get you from A to B, which they did, without a delay in excess of 3 hours. Had the delay been in excess of 180 minutes you may have been entitled to compensation in accordance with EU 261/2004

emmbooks

apologies if this has been asked, there is load of pages to go through!


I put in a claim with TC after we were delayed for 18 hours flying from Cardiff to Larnaca in 2014. (3 seats on the flight 2 adult, 1 child) They replied within 3 days saying that they have settled the claim at 400euro. They went on to state that they have arranged payment of £590. Does that add up?


even assuming the child was a 'free' place that should make 800e which I work out to be £600+


I have called TC but the person I spoke to could not give an explanation and said my email enquiry ( which I send earlier the same day) would be looked into.


thank you in advance.

Tyzap

Should be 400 Euros per person. You missed 600 Euros by just 30 km!

If you paid anything at all towards your child's ticket then it would be 3x 400.

They may be using a historic exchange rate from the month you were delayed.

binner

Has anyone been referred to CEDR Dispute Resolution by Thomas Cook ?

I have just got off the phone with TC customer services and they have referred to CEDR.

The claim goes back to 20th August 2013 TCX1518 from Gatwick to Hurghada. My family and I arrived to discover the plane had an issue and the replacement was too small to we had gotten bumped to an additional plane. I have been compensated for that bumping. Next the replacement flight we were now due to fly out on was delayed by a further 4 hours from its stated departure time (TCX987). My initial claim was rejected by Thomas Cook, I went to the CAA in 2015 and my claim was upheld by them, I went back to Thomas Cook they rejected the claim again citing technical faults came under extraordinary circumstances. They also stated the CAA is advisory only and they are not bound by its rulings. The court judgement recently about technical faults and extraodinary circumstances made me think my case needed a review so initated it again asking for TCX987 to be reviewed in the new context.

Thomas Cook rejected saying they had already compensated me. I also received an email asking how my experience has been with customer service. The feedback I gave resulted in call back tonight where I was informed they have a policy to only compenstae for the bumping from TCX1518 or the delay to TCX987 not both. I reminded them that at no point was that fact mentioned when they agreed to send me a cheque for TCX1518. The response was to refer me to CEDR.

My next step will be to escalate to the chairman as I think they are just fobbing me off.

There are two clear incidents here

1) bumping from the inital flight TCX1518
2) the subsequent replacement TCX987 was delayed due to the cowling needing to be replaced.

thoughts welcome