Flight delay and cancellation compensation, Thomas Cook ONLY

Jase1_2

Fifefamily wrote: »

Hi there,


I received email on 28/11/14 advising that they were now paying out and that it would be within 28 days. I then received notification on 16/12/14 with the voucher attached. So it was within 28 days.


I then phoned and requested cash which wasn't an issue. Bank details taken but advised that it could be up to 28 days for money to arrive in bank.


Certainly good news to receive at this time of Year.

Finally got through on the phone after lots of ignored emails.
Only to be fobbed off with, you'll get a confirmation email on Monday and a voucher attached. If you want cash that'll be anything up to 28 days....

To say I'm losing the will to live, is an understatement.

steveeo

Update from bott&co about TC:
Thomas Cook
Negotiations have broken down with Thomas Cook and we’ve begun the progress of issuing court proceedings on outstanding cases with them. As we weren’t able to make any headway in settling cases as we’ve done with Monarch and Thomson, issuing proceedings was the only option left for us.

This means that claims against Thomas Cook are unlikely to be paid for around 8 weeks depending on the courts and the action that the airline takes in defending the claims.

Mark2spark

I'm truly amazed that there are many posts from first timers that still question whether they have to accept vouchers...

Jase1_2

Jase1 wrote: »

Finally got through on the phone after lots of ignored emails.
Only to be fobbed off with, you'll get a confirmation email on Monday and a voucher attached. If you want cash that'll be anything up to 28 days....

To say I'm losing the will to live, is an understatement.

The phone call must of worked. I received the voucher, so I rang them up and told them I want the money paid into my account. I've been told it can take up to 14 days.
Nice start to the new year :T

laudan

Jase1 wrote: »

The phone call must of worked. I received the voucher, so I rang them up and told them I want the money paid into my account. I've been told it can take up to 14 days.
Nice start to the new year :T

Can I ask what number you rang

Jase1_2

laudan wrote: »

Can I ask what number you rang

Just the general number at the bottom. Here's my email.

Thank you for taking the time to give us your feedback.

I am really pleased to be sending you a holiday voucher to the value of £970.00 as full and final settlement for everyone on your booking.

Your voucher can be applied to an existing or new Thomas Cook holiday, and full instructions on how to use it are included.

Thank you for sharing your valued comments and taking the time to contact us. I do hope that we will have the pleasure of your company again soon.


Thomas Cook
Customer Relations
Tel No: 01733 224 814
Opening Hours: 9am-8pm Mon-Fri, 9am-5pm Sat.

SRGFC

I am still waiting on a different response to 'The matter is currently under investigation and as soon as this is complete we will contact you again'.

First e-mail was sent on 06/11/14, and the second requesting an update was sent on 12/12/14.

Did anybody else have a long wait just to get a real response?

Thanks.

dinky244

Hi
Interested to read your post as i first complained/e mailed TC on the 2/11/14 and was told that an investigation was being carried out.Then on the 13/11/14 i had an e mail from them stating they have now set up a "personal case" for me and i now have a customer relations executive investigating my case and will be in touch soon as this investigation is complete.
Also says the complaint should resolved within 28 days - but heard nothing since.Might just give TC a ring and see if there's any headway being made .
Dinky

batman44

Had a letter from court today wanting to decide my case on papers alone without hearing, shall i agree to this and what would the consequences be?
I will be able to submit my evidence and see the defence evidence.

Any advice? thanks

CathG78

Hi All,
I'm requesting information into a flight taken in 2009 from Manchester to Dalaman.

We were delayed between 7-9 hours, I can't remember exactly - but as we were only going for 5 days, it impacted greatly on our holiday.

I put a claim in mid-June 2014. They confirmed receipt on 25th June saying they would investigate.

They emailed asking for further details on 18th july which I provided.

They then emailed on 25th August saying claims were postponed pending the outcome of the Huzar case.

I then got emailed on 21st November to say that due to the high workload they are currently experiencing, they will try to reduce the time I have to wait to hear from them again and that they would be back in touch.

I've heard nothing since.

I'm wondering if there is a template or similar or whether I can threaten them with court action if they don't get a move on? I'm sorry if it's posted elsewhere and I've missed it - perhaps if someone has a link to the help?

Thanks in advance.