Flight delay and cancellation compensation, Thomas Cook ONLY

jacksgrandma

Hi - I'm after a bit of advice. I claimed for a flight delay with Thomas Cook of 9 3/4 hours from Ibiza to LGW in September 2012. Rejected several times but finally they have agreed to pay out. I have just received the letter with the compensation but it equates to €250 each and they've given me holiday vouchers!

Am I right in thinking they should pay actual money?! Also, I thought you got a greater sum if the flight delay was over 5 hours?

In addition we had booked and paid for extra leg room seats but didn't get them. Are we able to ask for a refund of that cost? I did ask in my original correspondence and included all the relevant paperwork but they conveniently overlooked that and other matters that I had complained about, like not getting any refeshments until after being delayed by 5 hours.

Would be grateful for any help. Pretty hacked off with the hoops Thos Cook have made me jump through to get my compensation and they still appear to be playing games. :mad:

NoviceAngel

Hi jacksgrandma,

Follow the link in my signature

jacksgrandma

NoiviceAngel - thanks very much. Brilliant article :T. I'll go back to Thos Cook and tell them I want real money :j

JPears

batman44 wrote: »

LOL........Don't want the defence to know just yet..

Perhaps a PM "private" glimpse? :D

irvine63

Hi, I received an e mail from Thomas Cook offering vouchers for compensation, I think that I should receive money back as I dont want to go another holiday just to get the benefit of the vouchers, Does anyone have any advice, thanks.

111KAB

irvine63 wrote: »

Hi, I received an e mail from Thomas Cook offering vouchers for compensation, I think that I should receive money back as I dont want to go another holiday just to get the benefit of the vouchers, Does anyone have any advice, thanks.

Please read https://forums.moneysavingexpert.com/discussion/5042802

NoviceAngel

JPears wrote: »

Perhaps a PM "private" glimpse? :D

lol yeah to us all please!

Skid_Marks

JPears wrote: »

Perhaps a PM "private" glimpse? :D

I know it's difficult for a Yorkshireman JP but you need to offer something in return. Perhaps if you try: 'I'll show you mine if you'll show me yours' then you might get a response.:rotfl:

NoviceAngel

Skid_Marks wrote: »

I know it's difficult for a Yorkshireman JP but you need to offer something in return. Perhaps if you try: 'I'll show you mine if you'll show me yours' then you might get a response.:rotfl:

Well anytime batman44 wants to see mine, he is more than welcome and I'm from Yorkshire ~ trust me you don't want to see JP's :eek:

Have you not seen my new avatar, trouble is you can't see my fairy wand, it is there just very small but wait and see what I can do with it!

JPears

NoviceAngel wrote: »

Well anytime batman44 wants to see mine, he is more than welcome and I'm from Yorkshire ~ trust me you don't want to see JP's :eek:

Have you not seen my new avatar, trouble is you can't see my fairy wand, it is there just very small but wait and see what I can do with it!

I bet thats what you say to all the ladies.....