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Flight delay and cancellation compensation, Thomas Cook ONLY

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Comments

  • Caz3121 wrote: »
    what do you mean by "exceptional circumstances"?
    the regulations refer to "extraordinary circumstances" which refer to weather, ATC etc which would mean that the airline would not need to pay compensation as the delay is outwith their control.
    What was the reason for the delay?

    Hi

    Sorry, I meant extraordinary circumstances. According to the airport TC rep, a transponder broke on the plane
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    Ayrcomm wrote: »
    Hi

    Sorry, I meant extraordinary circumstances. According to the airport TC rep, a transponder broke on the plane

    As previously advised in the other thread, all the info is in Vaubans guide, and a broken transponder is definitely not an EC. Don't worry about your terminology of what EC means even our friend His Honour DJ Platts, was a little confused.

    You will probably not learn the true cause of the delay before TC give their defence to your case, which will only happen after the NBA, and you've started proceedings.

    Cheers,

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Camerop
    Camerop Posts: 27 Forumite
    Morning this is what I got today!!!

    Following the review, under EC Regulation 261/2004 your case has been re-assessed and I can see from the aviation report that your delay was caused by a manufacturing defect of a part we had replaced on the aircraft. Based on this information under the revised EC Regulation 261/2004, technical faults due to manufacturing defects were not affected by the court ruling and remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim.
    😡😡😡😡

    Any suggestions???

    Thanks
    Paula
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    So what caused the delay? What did the aviation report say ?

    It's all a bit vague to me.

    What they say about manufacturing defects is true, however repairs to components because of wear and tear or sudden failure are covered by the regs, and are not an EC.

    You could send an NBA, start Court proceedings, then review their defence. That's probably the first time, you will get full details on what actually caused your delay.

    Cheers,

    NoviceAngel
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • pinklady13 wrote: »
    I used this link for a claim I had rejected, just had an e-mail this morning confirming that they WILL be paying my compensation after all but that it will take up to 28 days!:j

    Hi there,

    Could I ask how long it took for T.Cook to reply?

    Thanks
  • Been over 28 days now since I applied for my compensation,
    Thomascook say they are still investigating cause of delay although I have already told them they told me it was a technical fault and were awaiting the outcome of the huzar case. Obvious they are just ignoring me should I refer my claim to the caa or just take legal action or just try and be paiteint? Any thoughts welcome.
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    mike0090 wrote: »
    Been over 28 days now since I applied for my compensation,
    Thomascook say they are still investigating cause of delay although I have already told them they told me it was a technical fault and were awaiting the outcome of the huzar case. Obvious they are just ignoring me should I refer my claim to the caa or just take legal action or just try and be paiteint? Any thoughts welcome.

    DO NOT INVOLVE THE CAA - useless/worthless/toothless.

    Read Vauban's excellent guide then issue 14 day NBA.
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Camerop wrote: »
    Morning this is what I got today!!!

    Following the review, under EC Regulation 261/2004 your case has been re-assessed and I can see from the aviation report that your delay was caused by a manufacturing defect of a part we had replaced on the aircraft. Based on this information under the revised EC Regulation 261/2004, technical faults due to manufacturing defects were not affected by the court ruling and remain classified as extraordinary circumstances, therefore I am unable to offer you compensation for your claim.
    😡😡😡😡

    Any suggestions???

    Thanks
    Paula
    This probably the latest "excuse" TC are going to use to wriggle. Claimants get fobbed off and go away, unless they go to court.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Camerop
    Camerop Posts: 27 Forumite
    So what caused the delay? What did the aviation report say ?

    It's all a bit vague to me.

    What they say about manufacturing defects is true, however repairs to components because of wear and tear or sudden failure are covered by the regs, and are not an EC.

    You could send an NBA, start Court proceedings, then review their defence. That's probably the first time, you will get full details on what actually caused your delay.

    Cheers,

    NoviceAngel


    Thank you I've just sent a NBA so we will see. Doesn't make sense it was still a technical fault. Regards paula
  • Camerop
    Camerop Posts: 27 Forumite
    JPears wrote: »
    This probably the latest "excuse" TC are going to use to wriggle. Claimants get fobbed off and go away, unless they go to court.

    Yes there's what I says. It was a technical fault but obviously trying to pass the buck! Will not back down.
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