Flight delay and cancellation compensation, Thomas Cook ONLY

razorsedge

Dronnydave wrote: »

Don't know if I have just been very lucky,...... they have agreed my claim and have sent me a voucher for the equivalent of 800 euro's.

Not so sure about 'lucky'. You can of course reject their offer of a limited use voucher if you wish and demand a cash payment instead.

Vauban

Superhorn wrote: »

Finally an offer from TC 600 Euros x 2 plus 8% interest and full refund of court costs.

Well done, Superhorn: great result (however anticlimactic!).

Shame on TC for being so stupidly obstinate.

JPears

Superhorn wrote: »

Finally an offer from TC 600 Euros x 2 plus 8% interest and full refund of court costs.


We were delayed in Dec 2008 and have been part of the court system since January 2010. Our case had been stayed since May 2010 (TUI / Huzar and then SC) and think we were possibly one of the first to take to court EC Reg for delay over 3hrs following the Sturgeon case decision in Nov 2009.


Our technical fault was a Spoiler needed replacing (Wear & Tear) and TC must have spent £1000's on an expensive barrister and staff costs. They even brought 6 members of staff to the first hearing in April 2010 including the captain of the aircraft who fell asleep during proceedings. They somehow won the first hearing and TC defended the case under the Montreal Convention (kid you not) An appeal was granted and then we were affected by the 'stay' in all cases.


Almost 6 years later and boom some sense at last. Although no day in court of which I was looking forward to (20 page speech prepared) the amount offered would not be any more if put in front of a DJ.


I knew my interpretation of EC Reg 261/2004 was right from the very start following Sturgeon. Thank you Mr Sturgeon.


RESULT. Keep going.

A view from my profession would find it very odd how airlines continue to throw endless amounts of (shareholders) money at indefensible cases.
The indemnity organisations in my profession will often payout even though the claim is often easily defendable and winnable, to reduce the burden of the exorbitant and excessive legal fees involved. Especially since most of any damages usually go straight to the legal firms involved!
Airlines would do well to take note...

benicetome

2 days gone, one more to go!

Emailed T C's customer relations dept 2 days ago on behalf of my wife (named claimant) to remind them that my wife and other family members who are part of a flight delay family group claim will be pressing to lift the stay on our court case if we do not hear back from them with a satisfactory reply within 3 days on receipt and opening of the email.

Email was sent priority and a "read" receipt was received by myself with the time and date stamp attached so I know exactly what day and time it was opened and read.

Email also contained all supporting documents (file attachment) regarding the matter.

Novice Angel, what do you reckon our chances are of hearing something back from T C within the stated time frame (3 day letter)?

NoviceAngel

Superhorn wrote: »

They even brought 6 members of staff to the first hearing in April 2010 including the captain of the aircraft who fell asleep during proceedings.

Absolutely barmy behaviour by TC, this just shows the lengths that that airlines will go to.

Good result, congrats on your victory

HellyB

Whoop just had a phone call from Weightmans (TC sols) to confirm my payment is to be issued. Only taken 2 years!!!:j:D

Jadeybaby21

Had an email on the 18th from thomas cook informing me they are now happy to settle my claim and pay x amount. I emailed back straight away that morning with all the information she required, and still nothing!!! She said a cheque would be sent but I'm thinking a blooming bank transfer would have been quicker....geeez.... They really like to drag it out don't they! On a positive note though, received a letter from the court about my request to have our case reinstated in light of the huzar outcome (I emailed the court on 31st oct so before TC contacted me about paying out) hopefully they received the letter today saying they have until the 4th dec to inform the court of what's happening now, that should help push things along!!

purple_icecream

Hurrah, spoke to Weightmans today (TC solicitors) and agreed a settlement 600 euros x4, 8% interest and court fees = over £2500.

Court case currently stayed, I will contact them advising of settlement!

Happy Days!! :D:D:D:D

I will post in success thread when payment is through!

Thank you to all the help I have read and received on this thread. My advise to all is don't give up, keep at them! :D:D:D:D

Vauban

Great result purple icecream - well done! (And just in time for Christmas, hopefully.)

Belowthebelt

I booked a direct flight (from Manchester to Orlando) with Thomas Cook Flexible Trips a couple of months ago. I received an invoice and confirmation of flight details with an itinerary....

but then received an email a couple of days ago with a "Minor flight alteration" - A one day stop-over in Philadelphia! Bit of a shock.

Obviously a major mistake on their part. The flight times are correct it just goes to Philly not MCO. (I was told by TC that the airline has never flown direct). Mis-selling, even if unintentional?

They've rejigged the flight times so we get there with minimal layover but it's still not direct.

Anyone else experienced this?

What's the legal position? Having take the order do they have to get us there direct?