Flight delay and cancellation compensation, Thomas Cook ONLY

Caz3121

Lexxi wrote: »

Hi, I contacted thomas cook last year to enquire about a delayed flight in 2009, all I have is my card statement showing the payment to direct holidays. Thomas cook have said they have no record of me travelling at all and have told me to orovide the booking invoice from the tour operator.

The only issue is direct holiday is thomas cook and trying to contact direct holidays I just get sent to thomas cook.
I'm not quite sure how to proceed with getting more information on the flight as I don't have exact dates, can anyone suggest anything?

Have a read of the FAQs
1) you could search Flightstats for your route and approximate date and keep checking day by day until you find a flight that you think may be yours
2) Alternatively, if you are certain it was a Thomas Cook aircraft, send them a SAR request (think it costs £10) and they should send you what details they hold on you
...through Flightstats you should be able to identify the airline for the route
option 3...forget all about it

sallys2

Hi All
I first put in a claim letter to Thomas Cook back in November 2011 for a flight delayed by over 16 hours in 2007. The claim was immediately dismissed as they said I had left it too long before claiming. For several reason I then didn't pursue this.
Unfortunately now the flight is outside of the 6 year window although it is after 2005.
My question is, am I wasting my time trying to push this claim forward with it being before 2008, or is it worth a go as I originally claimed within the 6 years. There were 8 of us in the party so it represents a considerable sum of money.
Thanks for any advice/support

Vauban

You are wasting your time.

Katilou78

Sorry to repeat again, but could anyone please help?


I wonder if you could please help?
I had an almost 5 hour delay from Rhodes to manchester in June. The letter provided by TC stated it was due to 'operational problems'.
I have written to TC and received a response stating that I am not entitled to compensation as;

A full investigation has been carried out to find out what the cause of the delay was and from that we can see that the flight was delayed due to unexpected safety issues. Our Engineering and Operations Teams took all reasonable steps to minimise the delay and despite our routine maintenance schedules, which comply with CAA regulations, and the manufacturers recommendations, the problem could not have been prevented.

How do I prove what the cause of the delay was and is this worth persuing?

TIA

Vauban

Katilou78 wrote: »

Sorry to repeat again, but could anyone please help?


I wonder if you could please help?
I had an almost 5 hour delay from Rhodes to manchester in June. The letter provided by TC stated it was due to 'operational problems'.
I have written to TC and received a response stating that I am not entitled to compensation as;

A full investigation has been carried out to find out what the cause of the delay was and from that we can see that the flight was delayed due to unexpected safety issues. Our Engineering and Operations Teams took all reasonable steps to minimise the delay and despite our routine maintenance schedules, which comply with CAA regulations, and the manufacturers recommendations, the problem could not have been prevented.

How do I prove what the cause of the delay was and is this worth persuing?

TIA

You won't really know the precise cause until you start a court action - but as you know it is a technical fault it is not "extraordinary", so they should pay you. They won't though until you start legal action.

This is all in the FAQs on page one, which you need to read if you are to do this yourself. Or engage a NWNF company for about 30% of your award.

Superhorn

Received this from our solicitor today:


Unfortunately, all cases are once again being stayed by the Courts pending the outcome of the application for permission to appeal to the Supreme Court.

No Courts that we are involved with will hear any 261 cases until this has been determined.


Anyone shed any light?

dxc_chappie

Katilou78 wrote: »

....we can see that the flight was delayed due to unexpected safety issues.

Post Huzar I wouldn't be surprised if we start to see a trend where airlines now start to try to use unexpected flight safety issues instead of technical problems as their excuse for not paying up. Depressing really.

111KAB

Superhorn wrote: »

Received this from our solicitor today:


Unfortunately, all cases are once again being stayed by the Courts pending the outcome of the application for permission to appeal to the Supreme Court.

No Courts that we are involved with will hear any 261 cases until this has been determined.


Anyone shed any light?

Read Huzar thread

PELdarren

Hello, I'm relatively new to this but thought I'd share my Thomas Cook troubles with everyone. My family (4) were scheduled to leave Hurghada on flight TCX2525 to Manchester on 25/04/14. We actually departed on 26/04/14, some 27 hours later.

I have been involved in 3/4 email exchanges with TC and briefly summarise below:

1. TC Letter stating 'delayed due to a Technical Reason.'

2. My website complaint requesting compensation.

3. TC Knock Back quoting 'A full investigation has been carried out to find out what the cause of the delay was and from that we can see that the flight was delayed due to unexpected safety issues. On this occasion under EU Regulation 261/2004 compensation would not be payable.'

4. My response requesting a detailed report/exact reasons why we were delayed.

5. TC Response. “Please see the below response from our Aircraft Engineers regarding the cause of your delay:

Brief Reason for Delay: G-TCCB returns to stand with Engine Start fault

Reasonable Measures: "• 25.4.14 10:20 G-TCCB (767) Returned to stand unable to start engine • 25.4.14 10:35 Initial fix has not worked and crew now out of hours. Crewing start looking for replacement flight crew on either B767 or A330. • 25.4.14 13:00 Electrical spares replaced and fault still exists • 25.4.14 13:00 No crew available to us on either B767 or A330. No Sub charter availability • 26.4.14 10:00 Due to capacity of G-DAJC there will be overspill on inbound sector. G-TCBB positioned empty to HRG to bring 51 pax home to UK. "

Explanation of why extraordinary circumstances apply? G-TCCB returns to stand with Engine Start fault therefore unseen fault occurred immediately prior to departure. Flight nightstops.

I’m sorry you are unhappy with the decision that has been made.

I have reviewed your case and as a result of this I continue to think the decision made is fair and accurate. '

I am now thinking of the online CAA claim form or whether the guy that won the Ryan Air case has changed anything.

I would appreciate some advice on what steps to take next?

Many Thanks..

Vauban

Read the FAQs on page one. It's all there.