Flight delay and cancellation compensation, Thomas Cook ONLY

David_e

dinky244 wrote: »

Thomas cook gave letters out to us when we left the plane reason for delay was due to a "technical reason" (quote)

These are my thoughts (which lead to the same conclusion as Vauban):

http://forums.moneysavingexpert.com/...postcount=4238

merlin31

Thomas Cook lied every step of the way. Surely they should not be allowed to do this. Any other body has to seek out whom they owe money to. Why should TC be different?
After nearly a year we have received a compensation cheque for the delay, exchange rate at today's rate, plus interest from the date they denied knowing we were on the flight. They didn't want to go to court and paid up when the judge asked them to explain the 'extraordinary circumstances'. (Over £750).

merlin31

ps

It's thanks to this website that gave us the encouragement to keep fighting!

David_e

merlin31 wrote: »

Thomas Cook lied every step of the way. Surely they should not be allowed to do this. Any other body has to seek out whom they owe money to. Why should TC be different?

Glad you got your compensation.

Presumably airlines always argue that they are right and any (out of court) payment is a goodwill gesture. Even when they lose in court, they would probably argue that they still believe they are right. The lowest court sets no precedent and the facts of other cases can always be argued to be different. Someone posted that judges are making airlines disclose details of flights where payments have been mde.

You say "Any other body has to seek out whom they owe money to" but I'm not sure that's the case, is it, for say PPI claims?

Having said all of that, airlines are clearly misrepresenting the law in many cases and defending claims that they must know are valid. At the very least, the regulator should be investigating.

JPears

David_e wrote: »

Glad you got your compensation.

Presumably airlines always argue that they are right and any (out of court) payment is a goodwill gesture. Even when they lose in court, they would probably argue that they still believe they are right. The lowest court sets no precedent and the facts of other cases can always be argued to be different. Someone posted that judges are making airlines disclose details of flights where payments have been mde.

You say "Any other body has to seek out whom they owe money to" but I'm not sure that's the case, is it, for say PPI claims?

Having said all of that, airlines are clearly misrepresenting the law in many cases and defending claims that they must know are valid. At the very least, the regulator should be investigating.

Lol, snorts with derision. Which regulator would that be? The CAA? Surely not :rotfl:

David_e

JPears wrote: »

Lol, snorts with derision. Which regulator would that be? The CAA? Surely not :rotfl:

We can all dream, can't we??!

daggy_333

Hello everyone, new user here.

My other half emailed TC a week ago regarding a delay of just over 3 hours on a flight from Kos to Manchester last August. She has just recieved this email back and I was hoping somebody could advise me what my next step should be?

Dear *********

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation I would assure you that we took all reasonable steps possible to minimise the waiting time for our customers. As a gesture of goodwill, we would like you to accept a discount voucher to the value of £50.00 per person, which can be used off a forthcoming holiday. This voucher will follow separately. I hope that this will allow us the opportunity to prove that your experience is not reflective of our usual levels of service.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,

Helen Donnelly

Customer Relations

Any help would be greatly appreciated, we did try navigating the FAQ section but I was hoping somebody with some experience on this matter could advise me further. Many thanks!

Caz3121

daggy_333 wrote: »

Any help would be greatly appreciated, we did try navigating the FAQ section but I was hoping somebody with some experience on this matter could advise me further. Many thanks!

Was a template letter used in the email with reference to EU261?
What was the date of the flight?

daggy_333

Caz3121 wrote: »

Was a template letter used in the email with reference to EU261?
What was the date of the flight?

Hi Caz,

We arrived back Monday 5th August at 5:25am, the flight was originally due to arrive back at 2:20am.

My girlfriend contacted TC through the complaints part of there website and there was no reference to EU261.

Thankyou for replying!

Caz3121

daggy_333 wrote: »

Hi Caz,

We arrived back Monday 5th August at 5:25am, the flight was originally due to arrive back at 2:20am.

My girlfriend contacted TC through the complaints part of there website and there was no reference to EU261.

Thankyou for replying!

Probably best to have a good read of the FAQs on the first page of this thread and the "what to do next" link