Flight delay and cancellation compensation, Thomas Cook ONLY

connersz

Caz3121 wrote: »

If you are on the Thomas Cook thread and want the Thomas Cook address then click on that link and ignore the other address links
There is no need for someone on the Thomas Cook thread to have to click the link to find the Ryanair address

as has been said, someone has spent a lot of effort in their own time to provide a FAQ page and created individual threads for each airline with this same page included on the first page

If you do not want to use the help given I expect you would be better just going alone and dealing with Thomas Cook direct as the fact there are other airlines mentioned in the generic FAQs seems to be really confusing you. I am sure if you write to Thomas Cook they will only respond to you re Thomas Cook information and not confuse you any further

As I said, I was only asking why we need the other airlines in the Thomas Cook thread.

zzzLazyDaisy

connersz wrote: »

As I said, I was only asking why we need the other airlines in the Thomas Cook thread.

What is your problem? The FAQs are generic. Go to the Ryanair thread or any other airline thread and you will see exactly the same FAQ's.

Centipede gave up his time freely to write the FAQs and start separate threads for each airline. Given that he continues to give up his time to keep those FAQs updated, it may well be the case that it is easier to have one generic FAQ to update and paste across the board, than to update each set of FAQs individually. Whatever, it is a minor detail, and does not impede any poster from accessing the relevant information for any particular airline.

Your comments have been noted and responded to. Please let the matter drop now and let Centipede and others get on with helping posters who wish to claim compensation from Thomas Cook.

Daisy

batman44

It's official, judge stayed my case without any input from me or TC solicitors.

connersz

zzzLazyDaisy wrote: »

What is your problem? The FAQs are generic. Go to the Ryanair thread or any other airline thread and you will see exactly the same FAQ's.

Centipede gave up his time freely to write the FAQs and start separate threads for each airline. Given that he continues to give up his time to keep those FAQs updated, it may well be the case that it is easier to have one generic FAQ to update and paste across the board, than to update each set of FAQs individually. Whatever, it is a minor detail, and does not impede any poster from accessing the relevant information for any particular airline.

Your comments have been noted and responded to. Please let the matter drop now and let Centipede and others get on with helping posters who wish to claim compensation from Thomas Cook.

Daisy

I hardly doubt it would take much time to remove the irrelevant information before posting. If people keep telling me to look at the FAQ's then they should at least be legible and relevant to the airline if it is place in an airline only thread.

If I can offer some additional advice, the post doesn't actually contain any questions, if it had a proper layout with questions and answers in order of process then that would be an improvement.

I expect my suggestions will still go down like a lead balloon though.

Vauban

connersz wrote: »

I expect my suggestions will still go down like a lead balloon though.

Not if you'd like to do it yourself - have a go at compiling your own FAQs and, if they're better, I am sure Centipede will be happy to cut and paste them into the page one post.

(Of course if you're not prepared to put in the spade work, then probably best not to criticise other people's efforts!)

nicky358

I used Martins template on 19/3/2014 to claim compensation for a delayed return flight from tenerife to glasgow with thomas cook on the 11/3/2014. The flight was meant to leave at 15.15 on the 11th but left 15hrs later at 06.00 on 12/3/2014. I have had my claim for compensation rejected by Thomas Cook. They say (on this occasion under EU Regulation 261/2004 compensation would not be payable) I have also tried to go through the CAA but when I put in the flight was from tenerife to glasgow their website said because it;s not a UK airport they cant help though I flew out from glasgow. I have travel insurance through my bank but the maximum they pay out is £30 per person. I hope you can give me some advice on what to do next.

111KAB

nicky358 wrote: »

I hope you can give me some advice on what to do next.

CAA waste of time - read FAQ's on page one - take them to court - enjoy your compensation.

millymollie

I had a letter from TC earlier this week saying they were still refusing compensation for our delayed flight.
Since then, I received a letter from their customer service department saying that they were no longer defending the delay so compensation has been issued.

Our compensation is just under £2400 as I was claiming on behalf of our family group.

Just wanted to say a huge thank you for all the help from this forum.

THANK YOU!!!!!:beer::beer::beer::beer::beer:

len49

Hi Nicky

CAA is a waste of your time. The Spanish Authority (AESA) will more than likely back you up if you write to them, however, although helpful, this would not be conclusive in Scottish or English law.

Unless you're very lucky, you'll need to take them through the small claims court yourself or use a NWNF solicitor or walk on by.

I have been fighting them since October 2010. They totally blanked my claim letters for over two years. I took action via Small Claims section of Scottish Sheriff Court in May 2013. Had a Preliminary Hearing in June 2013, when the Sheriff agreed that there was a case to answer, then a Proof Hearing in September when the Sheriff ran out of time to conclude on the day. Back in Court again in December 2013 and TC requested a sist (stay) awaiting the outcome of Jet2's appeal against the Huzar Judgement which is due to be heard next month. The Sheriff allowed the sist as TC's defence was 'extraordinary circumstances', although, I pointed out that my case did not rely on Huzar Judgement. So we wait and wonder.

If you want to discuss any further you can p.m. (personal message) me and I'll give you my e-mail address.

Cheers

len49

nicky358 wrote: »

I used Martins template on 19/3/2014 to claim compensation for a delayed return flight from tenerife to glasgow with thomas cook on the 11/3/2014. The flight was meant to leave at 15.15 on the 11th but left 15hrs later at 06.00 on 12/3/2014. I have had my claim for compensation rejected by Thomas Cook. They say (on this occasion under EU Regulation 261/2004 compensation would not be payable) I have also tried to go through the CAA but when I put in the flight was from tenerife to glasgow their website said because it;s not a UK airport they cant help though I flew out from glasgow. I have travel insurance through my bank but the maximum they pay out is £30 per person. I hope you can give me some advice on what to do next.

Karenp29

Back in August 2011, my family and I travelled to Ibiza on Thomas Cook flight number TCX3124. Our flight was scheduled to depart at 9.25am however after a delay of some 7 hours, the plane finally took off at 4.20pm. At the time, we were informed that the aircraft had undergone routine maintenance but that the delay was due to the fact that there was no one available to "sign off" the work that had been done.

Since that time I have been corresponding with Thomas Cook in an attempt to claim compensation however, I just keep getting the same old excuse that the delay in this instance was due to "extraordinary circumstances". I therefore referred the matter to the CAA back in September of last year and eventually after hearing nothing for several months I received an email from the CAA advising that they had been working with other National Enforcement Bodies across Europe to help understand what "extraordinary circumstances" are in the light of Regulation EC 261/2004. The CAA advised that they had asked airlines to reassess complaints received in the light of the new guidance and informed me that my complaint had been sent back to Thomas Cook for reassessment. The CAA concluded by stating that my complaint to them had been closed and that they were unable to enter into further correspondence.

As I had not heard from Thomas Cook I sent them another letter to which a reply has been received in which they say "In this particular case we believe that we did take all reasonable measures to prevent and mitigate this delay. We are confident that we have made the right decision although we understand that this places you in a difficult situation. We would now recommend that you consider whether you wish to take a more formal approach to your claim and appoint a legal representative".

So what to do now - I still don't believe that a failing to find someone to sign off the maintenance work is an extraordinary circumstance and Thomas Cook have given no proper explanation as to why they consider the delay was an "extraordinary circumstance". However, the CAA have closed their files, I feel that it is pointless to continue arguing with Thomas Cook however, I do not have the funds to fight a large company in Court. Has anybody else had a similar response or has anyone that was on flight TCX 3124 been successful and managed to obtain compensation???