Flight delay and cancellation compensation, Thomas Cook ONLY

J_B

dismissaladvice wrote: »

I have registered on flight stats but it is not letting me look on historic flights just from today onwards

*type* a different date in, but remember that they use the american date system - tomorrow is 2014-02-03

(I did type today first, but that's 02-02 which ain't much guidance!!!)

batman44

superowls wrote: »

Yeah, I have been watching from afar, nothing to report at my end until the huzar case anyway, I took your advice and did a FOA regarding the aircraft. But got the same response as above in that the CAA refused. It's about time they were looked into, how can they be called an authority when they have none!!!!!

Now that is understandable from the CAA point of view due to the legislation in place, to be successful you have to word your request as to non identifing information. You cannot ask for specific airline information or any information that will name or identifie the airline or person.

You should word it like, "how many incidents of cracked windscreens happened between blah blah date and blah blah date". this then would produce to sort of information you can use from looking at the data they send.

socrates1882

Somebody has done a FOI request on that before

http://www.caa.co.uk/docs/1357/F0001519ReplyLetter.pdf

Jj129

Hi, me and my partner were delayed on a flight from Innsbruck to Manchester on the 11/01/14 by 8hrs and 40 mins we were at first delayed due to weather conditions (fog) when the fog had cleared we were then delayed due the pilot being timed out of hours as only certain qualified pilots can fly into Innsbruck. So we were then transferred to Salzburg via a 2hr coach journey. Just wondering if we are due to compensation?
Thank you

Vauban

Jj129 wrote: »

Hi, me and my partner were delayed on a flight from Innsbruck to Manchester on the 11/01/14 by 8hrs and 40 mins we were at first delayed due to weather conditions (fog) when the fog had cleared we were then delayed due the pilot being timed out of hours as only certain qualified pilots can fly into Innsbruck. So we were then transferred to Salzburg via a 2hr coach journey. Just wondering if we are due to compensation?
Thank you

A tricky claim. Weather is "extraordinary". But there is an obligation on airlines to maintain a bit of slack some staff are not timed out (this is the Eglitis judgement). If you are not confident of taking this to court yourself, you might want to see if a NWNF firm will take it on.

ajh001

Mark2spark wrote: »

I take it it's not the flight before yours, and that they are claiming a knock on effect?

NBA and court anyway. TC don't divulge tech issues to claimants until a court case is raised, - which should be mentioned when the issue of costs arise.

Thanks MSE for your responses to my particular claim.
NBA issued. E-mail response from TC received, still refusing to pay compensation for the knock on / reactionary delay to my flight, they state that they have enough evidence to to defend the claim.....

My question is - as they have responded to my NBA do I have to wait the full 14 days from the date of NBA to start court proceedings or now that they've responded can I act immediately?

Let battle commence!

David_e

ajh001 wrote: »

My question is - as they have responded to my NBA do I have to wait the full 14 days from the date of NBA to start court proceedings or now that they've responded can I act immediately?

Presumably you said something to the effect of "pay the compensation within 14 days or I'll take action". While it is highly unlikely that they will follow up their defence with a sudden cave in and full payment, I think you should wait until the 14 days have expired.

Markie11

Looks like Jet2 have been successful in their application to appeal in the Huzar case.

Court date not confirmed but suggesting between mid April and End of July.

Case

Reference: B2/2013/3277
Title: Huzar v Jet2.com Limited
Type: Appeal
Appeal / Application:
from the order of His Honour Judge Platts
Manchester County Court dated 24-Oct-13

Hearing Status: Window of 14-Apr-14 to 31-Jul-14
Venue: London
Constitution:
Not assigned
Not assigned
Not assigned


Case results:


Track Your Case:

Current Status: Case has become an Appeal

Tracking Information:

31-Jan-14: Application allowed on paper by Lord/Lady Justice
30-Jan-14: Application referred to Lord/Lady Justice
15-Jan-14: Bundle corrections were approved
13-Jan-14: Letter sent to applicant/solicitor requesting correction of bundles





Last Updated: 03-Feb-14

waggy17

waggy17 wrote: »

We have had a response from Thomas Cook to say that they had looked at the wrong leg of the flight!! And we was indeed delayed and have accepted that we are due compensation. However they have offered us £1344 this is for 5 passengers on a long haul holiday, which I do believe is incorrect? I have sent a response back with the amount that I think we should receive also they have said the offer is in vouchers! Again I have said we want cash which is our legal right. Can any one just give me some advise? If they still come back with the wrong figure and does anyone know where they would have got this figure from??

Many thanks

Have not heard anything back from Thomas Cook yet, does anyone know how long I should give them before contacting again?

Thanks

yeahscience

Hi, hoping some one can help please.

We were scheduled to depart Dalaman airport (Turkey) GMTtime 23.15 14th June 2012 actual departure was after GMT21.00 15th June 2012. Thomas cook informed us this was due to a technical fault we arrived at our destination well over 20 hours late.

I contacted Thomas Cook earlier this month and was fobbed off. So asked why and said I didn't find this acceptable and today have had this reply.....

On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question.

I appreciate you remain unhappy with this decision, and whilst I regret this, we do not believe that a payment under the rules of the scheme is relevant in this particular case. Should you remain unhappy I can only suggest that you contact the Civil Aviation Authority (CAA) online or call the CAA for advice on 020 7453 6888.

Am I right to be seeking compensation? Is this worth pursuing?

Any advice regretfully received.