Flight delay and cancellation compensation, Thomas Cook ONLY

batman44

joe_canada wrote: »

Filled in the online form.... And got this response....

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.


What should I do next?

Thanks in advance

Standard cut & paste letter that nearly everyone has got on the threads, you will need to go to court. Go to page 1 read the faqs and the threads. A lot of work is required so you could appoint a NWNF company for 27-30% of your claim. Tech faults are not extraordinary you have a case.

PS read my post above 2 up.

batman44

Mandy22164 wrote: »

Just seen the program about flight delays about 5 years back me and the husband were delayed from lanzarote to Birmingham and were delayed for 23 hours and put up in a hotel in the end. But because it was Gran Canaria and outside Europe can we still claim. The reason for the delay if I remember right was the was no plane there to catch.

Yes you can if it was an EU registered airline returning to an EU country, i.e. Thomas Cook, Thomson, Jet2, Easyjet etc. read the Faqs on page 1 all the info is on there.

Alan_Bowen

Look on the TC Board and follow the FAQ. Its all there waiting for you

Vauban

Centipede100 wrote: »

In response to your thread title I too am reaching mine. Please post in the dedicated TC thread and read the FAQs on page 1 of the thread. There are other threads on here you might care to read before asking where to go next and how one starts a SCC claim.

Oh dear ... It's an ITV deluge!!!

edwolf88

Hi

Hoping someone might help

We had a delay of over 24 hours on a return flight from Cancun to Gatwick. On the day of our return everything was going to plan right up to the time of departure. Some of us passengers had even boarded the plane and taken our seats ready for take off. It was at this time we were then quickly asked to leave the plane.

Amongst utter confusion we were told to go to a different gate where there was another Cook airplane waiting. While at the same time the passengers who had previously been at this other gate had started boarding our plane. Confused we watched what was our plane take off while we were still waiting.

It was at this time everyone started to demand what was happening. It was then they informed us that the plane we were now given had a technical fault and it would'nt be until tomorrow before they could even fly another part from London. When questioned over swapping planes, they answered it was to T Cooks benefit that the Manchester passenger commandeerd our plane because of some knock on effect.

We contacted T Cook several times who have dug their heels in saying our delay was due to a technical nature, which were extraordinary,

I find I difficult to swallow about technical natures and such like, because the plane we had took off on time but to Manchester not Gatwick. Reason for our delay was T Cook denied us boarding our scheduled flight and bounced us to one they already new had a fault and a long delay.

batman44

edwolf88 wrote: »

Hi

Hoping someone might help

We had a delay of over 24 hours on a return flight from Cancun to Gatwick. On the day of our return everything was going to plan right up to the time of departure. Some of us passengers had even boarded the plane and taken our seats ready for take off. It was at this time we were then quickly asked to leave the plane.

Amongst utter confusion we were told to go to a different gate where there was another Cook airplane waiting. While at the same time the passengers who had previously been at this other gate had started boarding our plane. Confused we watched what was our plane take off while we were still waiting.

It was at this time everyone started to demand what was happening. It was then they informed us that the plane we were now given had a technical fault and it would'nt be until tomorrow before they could even fly another part from London. When questioned over swapping planes, they answered it was to T Cooks benefit that the Manchester passenger commandeerd our plane because of some knock on effect.

We contacted T Cook several times who have dug their heels in saying our delay was due to a technical nature, which were extraordinary,

I find I difficult to swallow about technical natures and such like, because the plane we had took off on time but to Manchester not Gatwick. Reason for our delay was T Cook denied us boarding our scheduled flight and bounced us to one they already new had a fault and a long delay.

Knock on- Denied boarding, you can claim as tech faults are not EC's read page 1 faqs and reg 261/2004 on page 1.

Alan_Bowen

In that case, we better all switch off and not look for at least 48 hours.

Bobadilla

HI
We recently had a 12 hour delay from Tenerife with Thomas Cook, they did eventually take us to a Hotel for a meal and somewhere, to wait, while they sent a plane from Manchester, they gave us a letter for our insurance companies confirming the length of delay and the reason being technical problems with the plane, my question is - the fact they took us to a hotel and gave us a meal, would this invalidate any compensation claim?

batman44

Bobadilla wrote: »

HI
We recently had a 12 hour delay from Tenerife with Thomas Cook, they did eventually take us to a Hotel for a meal and somewhere, to wait, while they sent a plane from Manchester, they gave us a letter for our insurance companies confirming the length of delay and the reason being technical problems with the plane, my question is - the fact they took us to a hotel and gave us a meal, would this invalidate any compensation claim?

No, your are also entitled to compensation for the incon/time as well.

read reg 261/2004

edwolf88

Centipede100 wrote: »

What was wrong with the advice you were given on this same subject before christmas? :mad::mad::mad:

sorry but i could not find the advice u gave, newbe, SORRRRRYYYY:search::search: