Flight delay and cancellation compensation, Thomas Cook ONLY

111KAB

radiobantam wrote: »

Is this a standard Thomas Cook blocking tactic, as I doubt many people have such documentation from 4 years ago? Is there a way around this blocking tactic without such doco?

You have posted in the wrong place - suggest you delete and refer to the TC thread.

Vauban

steveoat wrote: »

spoke to thomas cook on phone and they said not a valid claim as it was due to a wiring fault inspection, how would they have known it was going to take four hours

p-o-p-p-y-c-o-c-k-!

radiobantam

Encouraged by MSE I submitted a claim to Thomas Cook for a 2010 flight from Turkey to UK, which was delayed by 6 hours.


Thomas Cook say we need to provide proof of travel (invoice / boarding pass etc) as they can not locate us on the flight we claim.


Is this a standard Thomas Cook blocking tactic, as I doubt many people have such documentation from 4 years ago? Is there a way around this blocking tactic without such doco?

richardw

radiobantam wrote: »

.. Is there a way around this blocking tactic without such doco?

This has been discussed.

search the forum posts for

1 SAR Subject Access request

2 Probability

3 Statements

and read around the posts in your search results

hedgehogs_2

Thanks for all the advice. Started reading relevant threads and guidelines. Will keep you updated!

batman44

MSE on now ITV money flight delays.

batman44

Martin made that sound so easy for them to pay up, all those people saying I got this, i got that just by writing a letter. The truth is many have to go the legal route. I think martin needs to look at the threads on this as the reality is something different that what he just said on tv.

Mandy22164

Just seen the program about flight delays about 5 years back me and the husband were delayed from lanzarote to Birmingham and were delayed for 23 hours and put up in a hotel in the end. But because it was Gran Canaria and outside Europe can we still claim. The reason for the delay if I remember right was the was no plane there to catch.

joe_canada

Filled in the online form.... And got this response....

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.

Initially, I would like to apologise for the disruption to your flight plans. Please be assured that a lot of work goes on behind the scenes to ensure that any delays are kept to an absolute minimum, as we do fully understand the inconvenience and frustration these can cause.

It is not always immediately apparent as to when a revised take off time can be secured and a number of factors have to be considered, which quite often rely on outside influences, such as Airport Authorities or Air Traffic Control. We do appreciate the importance of communication, and I would assure you that information is passed onto our customers as quickly as possible, through our handling agents at the airport.

Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.


What should I do next?

Thanks in advance

bigdogg

Hiya, after following the templates on claiming compensation for a delayed flight Thomas Cook just refuse to pay. I was delayed over 18 hrs coming home from Zante. I sent them the prepared letter template and they claimed an extraordinary occurance of a pump failure that was out of there control. The CAA gave me the Greek Enforcement Dept. email address. I contacted them and had a positive response. They then asked them on three occassions to pay me and they said no. After studying the technical documents the Greek Enforcement Dept. got back to me and told me the problem had been reported on a previous flight and they also claim the crew went over hours. Both not extraordinary circumstances and was told I could go ahead and seek a legal claim. Since then I sent a recorded letter of notice to go to small claims court and to reply within 14 days. And again nothing, not a peep. This has been ongoing since June 2013. Where do I go next and how do you go to small claims court. Any help would be greatly appreciated.

Thanks