Flight delay and cancellation compensation, Thomas Cook ONLY

jackndaz

EvansAboveWales wrote: »

Well what a surprise! Ten days after my date of service via MCOL, TC write to Court claiming a change of address, thereby gaining a further 14 days to respond! For anyone about to issue MCOL against TC, if you don't wish to give them this excuse to delay your case, DO NOT use the address they put on their correspondence i.e. the Peterborough one. And don't list the defendant as Thomas Cook Group UK (again on their correspondence).

They have sent an amendment to the Court that their correct name is Thomas Cook Airlines Limited and the correct address is Unit 4A Adwalton Moor Business Park, Inmoor Road, Birkenshaw, Bradford BD11 2PS.

And despite AESA finding in my favour, they have ticked the 'intend to defend all this claim' box. Oh bring it on..................

see post # 2664
I have endured many of the classic delay tactics from TC including the ones you are currently experiencing.... on a good note though TC offered me an out of court settlement 3 days before they had to file their defence the cheque is now sitting in my bank waiting to clear ... until it clears I will not be informing the court of any agreement between myself and TC. Good Luck

David_e

clydesider wrote: »

David_e,
many thanks for quick response. Last part referred solely to whether or not I would need boarding passes.

Great, glad that helped. Others have said that, although some evidence is useful in due course, the airlline would have to prove you weren't on the flight. You can apparently make a Data Protection Subject Access Request which would require the airline to give you information confirming your flight details.

stuart300373

hi there I have recently had a letter saying I could not claim compensation for my delay of 23 hours because my welfare was looked after, I then wrote back and told them that it did not matter if my welfare was looked after because I was claiming due to being delayed due to a technical fault,i got no response for ages so I posted a message on their facebook page and wwithin a day I got a phone call, but they still are saying im not entitled to compensation because even though the plane had a technical fault it had been serviced regularly under the CAA guidelines, and they even told me to complain to the CAA in writing , so I think that's what my next step should be, has anyone else had these responses or been down this route
stuart hatton

111KAB

stuart300373 wrote: »

...... has anyone else had these responses or been down this route
stuart hatton

Forget the CAA - either issue NBA and follow with Court action, appoint no win no fee firm or forget it.

rajivsingh100

There has been some discussion about whether every claimant's name must appear in the claimant box with most people saying that it must.
Thought I d share my experience- Unfortunately my court application only has my name in the claimant box but the statement clearly state both my and my wife's name and we are claiming for two lots of compensation.
Spoke to the court people and they reassured me that I dont need to re-apply if it is clear in statement that there is more than just one claimant.
So I dont think that people need to send lots of re-applications.

Incidentally, I filled in for the mdiation to show willing but there is no way, judging by other comments, that this will happen. Does anyone have advice on what to do next or if someoen phones to mediate? what should we be saying?
Thanks

supermum4

I claimed for 3 people but only had my name on the MCOL claim and it was fine as long as you state who you are claiming for on the form no need to do multiple claims. Stuart forget the CAA they are now siding with the airlines and are a complete waste of time just go ahead with your court claim, many of us have been down this road take strength from all the help and support on here and keep fighting:) still waiting for my cheque to arrive they have 7 days till the mediation deadline so fingers crossed

supermum4

rajivsingh100 wrote: »

There has been some discussion about whether every claimant's name must appear in the claimant box with most people saying that it must.
Thought I d share my experience- Unfortunately my court application only has my name in the claimant box but the statement clearly state both my and my wife's name and we are claiming for two lots of compensation.
Spoke to the court people and they reassured me that I dont need to re-apply if it is clear in statement that there is more than just one claimant.
So I dont think that people need to send lots of re-applications.

Incidentally, I filled in for the mdiation to show willing but there is no way, judging by other comments, that this will happen. Does anyone have advice on what to do next or if someoen phones to mediate? what should we be saying?
Thanks

you don't need to say anything if the court rings about mediation my advice is to say yes and then on the agreed date/time just see what they offer you and then either accept or carry on with your claim best of luck:)

laineybabes

Does anyone know if a "tannoy not working in a toilet" is a technical fault that could have been avoided or is it an extraordinary circumstance. TCs excuse for a 3hour 59 minute delay last year was that they couldn't find an engineer to fix it. We have had this comlaint going on since last year but keep getting the standard no chance replies. TC have never supplied any evidence of situation despite requests.

VOB72

laineybabes wrote: »

Does anyone know if a "tannoy not working in a toilet" is a technical fault that could have been avoided or is it an extraordinary circumstance. TCs excuse for a 3hour 59 minute delay last year was that they couldn't find an engineer to fix it. We have had this comlaint going on since last year but keep getting the standard no chance replies. TC have never supplied any evidence of situation despite requests.

Time for NBA then MCOL - it's the only way forward I'm afraid. Don't waste anymore time on them.

laineybabes

VOB72 wrote: »

Time for NBA then MCOL - it's the only way forward I'm afraid. Don't waste anymore time on them.

Can you tell me what NBA and MCOL stand for, sorry, I have tried to find answer by looking through previous posts but there are lots! thanks.