Flight delay and cancellation compensation, Thomas Cook ONLY

geoff1057

Hi , iam just about to start my claim by sending an email to TC . I made the booking in 2009 , for 4 adults and 3 children aged 14-15, flying to Fuerteventura from Birmingham. This flight was delayed for 6 hours, as was the return flight . Do I put all of our names on this email, to claim for the whole party ? and do I send a separate claim for the return journey ? Thank you ,Geoff

Susan5555

Thanks, that might help others, I cant claim due to weather, but this address was only given to me today by a Thomas Cook employee on their chat forum!!!

What hope for compensation to others if they start fobbing you off with wrong addresses!!

Good luck to you all, and thank you for your replies,

cons

cons wrote: »

further to this, i have checked all of my emails etc and all i have is the youtravel.com booking confirmation which TC says they cannot locate me.

I resent him my youtravel booking email and added the following

"If this isn't sufficient i shall request Thomas Cook to supply me this information in accordance with the Data Protection Act 1998. If this is required can you please let me know the correct email and department to obtain this information."

further to quote above, i have not heard from them since 24/03

should i re-email and ask what the status of claim is?

the reply i recieved on 24/03 was as follows

" I am currently looking in to your case and it would appear that you are due compensation for the flight in question, However I have been unable to find your booking details with the reference number you have provided. To allow me to process your claim, can I ask you to check any documentation you still have in order to obtain the correct reference number or an alternative.

I look forward to your reply and hope we can have the matter resolved for you soon"

blondmark

Susan5555 wrote: »

Hi,

Thank you for all the information above, I do still have a question, My flight TCX1886 06/07/12 was delayed for 8 hrs 50 mins

1. delay due to plane being struck by lightening on way in to Gatwick (weather i believe is not covered?) but we were delayed further as after aircraft was fixed, they could not find an engineer for several hours to check the repairs, so is this covered?

This resulted in no pick up at destination airport, no room at hotel we finally got booked into a sister hotel a full 24 hrs after we were supposed to.

Surely I can claim?

Your flight appears to be leaving LGW for Turkey. The lightening appears to relate to a different flight, i.e. a flight arriving into LGW. Therefore any defence of ECs the airline relied on would be based upon the knock-on effect of ECs, and not ECs affecting 'the flight concerned'.

In my view you would be entitled to make a claim, based on the fact that the flight concerned was not subject to ECs - the problem was operational in that the airline did not have any aircraft available to operate your flight.

geoff1057

geoff1057 wrote: »

Hi , iam just about to start my claim by sending an email to TC . I made the booking in 2009 , for 4 adults and 3 children aged 14-15, flying to Fuerteventura from Birmingham. This flight was delayed for 6 hours, as was the return flight . Do I put all of our names on this email, to claim for the whole party ? and do I send a separate claim for the return journey ? Thank you ,Geoff

Any information would be greatly appreciated, thank you.

MCSAVE

geoff1057 wrote: »

Any information would be greatly appreciated, thank you.

List all the passengers on the email with DOB's and put both flight numbers on making it clear what you are claiming for. I'm presuming you were the lead passenger and it was booked in your name.

lee111s

Centipede100 wrote: »

The office address you have quoted has now been closed by TC.

The call centre is closed however they still have clerical staff working there and accepting, processing and scanning in letters.

I was instructed to send my request for a cheque there and it was signed for the next day, proving they do have people still working there.

blondmark

MCSAVE wrote: »

List all the passengers on the email with DOB's and put both flight numbers on making it clear what you are claiming for. I'm presuming you were the lead passenger and it was booked in your name.

Just a note to clarify that 261/2004 claims for flight delay and cancellation are not claims for breach of contract, and therefore it's not relevant whose name it was booked in or who was the lead passenger or what their date of birth is. Each passenger has independent rights to claim compensation under the Regulation, irrespective of any contractual issue. One parent could act as the Litigation Friend of the children, representing their interests in court.

cons

Centipede100 wrote: »

I might be tempted to send the airline a NBA...

thanks they responded to my first email in 22 days, tempted to give them another couple days then send an NBA by friday, might pass to a claims handling company if gets complicated

cons

Good news

GOt home today and there was a cheque for 1059.88 (1200 euro)

This was for flight number tcx993

BIG thanks to centipede for his letter and helpful posts