Flight delay and cancellation compensation, Thomas Cook ONLY

MCSAVE

jacksback wrote: »

Quick question, TC has ticked that they require the claim to go to mediation or small claims court,, should I be ticking these options also??
Thanks

Tick that you will take part in mediation, that's what I did and the judge also said that we should. It also shows that you've tried to settle out of court.

jacksback

MCSAVE wrote: »

Tick that you will take part in mediation, that's what I did and the judge also said that we should. It also shows that you've tried to settle out of court.

Thanks..How did you get on? Have you been to court? Did you have a reason for your delay?

Thanks again

Davidvgoliath

Just been checking recent postings after a few days of not being able to.

Some interesting and generally very encouraging developments.

I have a claim working it's way through the court system at the moment, Tc have issued a defence and I have completed the allocation questionnaire.

TC have used an almost identical defence as that posted by Sging1, so interesting to learn that, and as always, interesting to hear others view of it, especially from Vauban. Having had a ponder about their response for a few days, I had come to a very similar conclusion, but good to hear anothers view of it.

Most encouraging is TC deciding to back off from court action on MCSAVE's claim. Clearly this can not be taken as a precedent on all claims, but nonetheless very encouraging.

Many thanks to all (especially the above) for your posts, it's by sharing information like this that we all learn and can encourage each other.

I will try to post regular updates about my own progress.

MCSAVE

jacksback wrote: »

Thanks..How did you get on? Have you been to court? Did you have a reason for your delay?

Thanks again

Hi, have a look at my previous posts, that's the easiest way. My last post is page 67.

jacksback

MCSAVE wrote: »

Hi, have a look at my previous posts, that's the easiest way. My last post is page 67.

Thanks again.. Hope that happens with mine but they seem to want to carry on with it! I've never had any reason for my delay.. I have sent the Allocation Questionnaire today so will see what happens.. Wonder why they ticked the mediation on mine and not yours.

I don't think I should have sent the letter for reclassification due to their defence of 'we can neither confirm nor deny the claim' as it just seems to have set me back 5 weeks as the judge appears to agree that this is a defence!!

suzy_g

The response I told Thomas cook about a couple of hours delay at the airport then a six hour delay stuck on the runway before a 10 hour flight to the Dom REP here is there response.........

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook and thank you for your patience while we waited on a reply from the airline.
It is with regret that I note your flight with us was delayed. Whilst delays are an unfortunate part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.
When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.
Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of its service history, and would be considered completely beyond the owners’ control.
I can see that passengers were provided with welfare during this time, which was deemed appropriate for the length of your delay. It is with regret to inform you that we will be unable to consider any claims for compensation as a result of the delay to your flight.
Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.



whats the next Thing to do ?? sorry I had this on the wrong Board

billyboy69

Hi can someone please tell me where to send my letter to for claiming flight delay charges from Thomas cook as I have sent two letters now one to Peterborough and one to Manchester airport addresses I found on internet but not had any replies from either and wonder if the addresses are wrong many thanks Bill

lee111s

Why not email it to them via their website?

Susan5555

Hi,

Thank you for all the information above, I do still have a question, My flight TCX1886 06/07/12 was delayed for 8 hrs 50 mins

1. delay due to plane being struck by lightening on way in to Gatwick (weather i believe is not covered?) but we were delayed further as after aircraft was fixed, they could not find an engineer for several hours to check the repairs, so is this covered?

This resulted in no pick up at destination airport, no room at hotel we finally got booked into a sister hotel a full 24 hrs after we were supposed to.

Surely I can claim?

Susan5555

Hi Billyboy69

I got this address from this site and online chat with Thomas Cook Airlines

Thomas Cook
Customer Realations
2-4 Goodwin Street
Bradford
W.Yorkshire
BD1 2ST

Hope that helps