Flight delay and cancellation compensation, Thomas Cook ONLY

maghater

mrscannon wrote: »

Hi I have just sent a request for compensation (using which template) for our flight MON3726 from manchester to Sharm El Sheihk on 10/06/2012. When we arrived at the Airport we were told that our plane was going to be delayed and they had changed the check in desk. Then when we arrived at the check in desk we were told that they had overbooked the flight and that we would not be able to fly. We were put on another flight that left late afternoon but cannot find any details of the flight we were put on on the flight stats site. How do I find the details or will they reply and tell me this?

thanks for any help.

They will have records, as will the airport. I don't think the airline will try to deny this happened, as they would loose all credibility if proved wrong. Looks like you are on a nailed on winner to me

mags512

Hi does anyone know the details of the delayed flight from Tenerife on 12th October 2010. Due to fly to Glasgow at approx 12 noon did not leave Tenerife until 8pm that night 8 hours late. I cant find any of my flight details.

foxxylady57

anyone know details of delay for this flight from lanzarote to glasgow as im sure we were 3 hours or more delayed? it was due to the plane coming for us had to go to ireland to pick up double the fuel cos there was none at scottish airports as i heard. anyone with details please let us know thanks

Ich_2

I seem to recall the fuel shortage was due to a strike so that would be an EC so exempt

Done a bit of Googling, it was due to contaminated fuel from one of the suppliers, so probably outside the airlines control

foxxylady57

there was something wrong with the fuel at grangemouth seemimgly

foxxylady57

thanks for looking into that for me:)

Keslow

First off the forum is a hoot...:j
Can someone please confirm the address to send claims to Thomas Cook..I have seen a few different ones on the forum..
Also my claim is for a flight from Corfu to Manchester in May 2009
there was 5 in our group...
I have the flight number which was a Mon1829 .. 25/05/2009 booked with Thomas Cook..we had a 7 hr delay..Originally I booked & paid for 2 return flights.. dept 11th May returning 25th May... and then booked and paid for My son/wife & grand daughter to dept 18th May returning 25th May.. I have the booking reff for my sons booking but cannot locate my own reff..(does it matter)
Also does being a Monarch flight have any bearing who I Make the claim to.
Also has anyone used one of the many claim companies who do it for you? just curious..
Any advice welcome..

harryhaster

I have been 8 months trying to get compensation from Thomas Cook following a 4 and a half hour delay when returning from Kos 13th July 2012 to Manchester. They first refused saying that compensation is not due unless 5 hours delayed which i challenged, they then said they were refusing my claim as the ECJ were reviewing the Sturgeon/Block case. I asked for my claim to be held in abeyance not refused which they agreed to do. After the ECJ ruled in my favour I asked for Thomas Cook to settle my outstanding claim they then refused again saying that "extreme technical difficulties" was the reason for non payment. I have written to the ABTA and CAA and await the outcome of their investigations. I would like to know if there are there any other passengers from this flight claiming or who have been successful ?

maghater

harryhaster wrote: »

I have been 8 months trying to get compensation from Thomas Cook following a 4 and a half hour delay when returning from Kos 13th July 2012 to Manchester. They first refused saying that compensation is not due unless 5 hours delayed which i challenged, they then said they were refusing my claim as the ECJ were reviewing the Sturgeon/Block case. I asked for my claim to be held in abeyance not refused which they agreed to do. After the ECJ ruled in my favour I asked for Thomas Cook to settle my outstanding claim they then refused again saying that "extreme technical difficulties" was the reason for non payment. I have written to the ABTA and CAA and await the outcome of their investigations. I would like to know if there are there any other passengers from this flight claiming or who have been successful ?

Typical TC delaying tactics, if you look up recital 14, and 15 of EC 261, there is no mention of denying compensation for extreme technical difficulties, so tell them to pay up. or court. ABTA will be no help, as I think a TC exec is on board, the CAA will direct you to the Greek NEB, whom TC will ignore

blondmark

Ich wrote: »

I seem to recall the fuel shortage was due to a strike so that would be an EC so exempt

Done a bit of Googling, it was due to contaminated fuel from one of the suppliers, so probably outside the airlines control

So this may indicate that the airline might potentially clear the first hurdle, but ECs don't stop there. What about the spare aircraft capacity that the European courts expect large airlines to have? Where was their spare aircraft to accommodate those stranded passengers? Can the airline prove it took every step possible to avoid a delay once they became aware of the fuel problem? I can still see this claim succeeding.