Monarch delays & Compensations. Listed flights denied in O.P.

Pez4

The strange thing is that there is no other correspondance just a compliments slip!

Mark2spark

It's a disgrace. Have you tried their phone line?

MrMatt_2

Here is my reply from Monarch which took 12 weeks:

"Re: ZB265 Alicante to Gatwick on 02nd August 2012

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft that was originally scheduled to operate your flight developed a technical problem with the left rudder, which rendered the aircraft unserviceable and unsafe to operate. Despite Monarch’s best efforts, we were unable to transfer passengers on to another aircraft from within our fleet. However, in order to reduce the delay, we arranged for an aircraft from Titan, a third party carrier, to operate your flight.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

Please do not hesitate to contact us if we can provide any further assistance or information."

Mark2spark

MrMatt wrote: »

Here is my reply from Monarch which took 12 weeks:

"Re: ZB265 Alicante to Gatwick on 02nd August 2012

Our records show that the aircraft that was originally scheduled to operate your flight developed a technical problem with the left rudder...

Unless the manufacturer has recalled that plane type for rudder checks, it's a simple tech issue that isn't extraordinary.
14 days NBA the next step for you, then court.

It appears to me that Monarch have embarked on a course of action where they are effectively putting off resolving these claims for as long as possible, as they are under pressure from the banks to show a profit on the books this year, and if these claims are stayed for as long as poss it's a version of cooking the books to satisfy the banks for now.

Have added your flight no to the OP.

MrMatt_2

Mark2spark wrote: »

Unless the manufacturer has recalled that plane type for rudder checks, it's a simple tech issue that isn't extraordinary.
14 days NBA the next step for you, then court.

It appears to me that Monarch have embarked on a course of action where they are effectively putting off resolving these claims for as long as possible, as they are under pressure from the banks to show a profit on the books this year, and if these claims are stayed for as long as poss it's a version of cooking the books to satisfy the banks for now.

Have added your flight no to the OP.

Thanks for the advice. I have to concur that they are stalling. It may be for the reason you mention but I remember a lot of banks adopted this approach in the hope that people would simply not pursue their claim if they were rejected at the first hurdle.

Mark2spark

Yes, there's that too.

urban469

Mark2spark wrote: »

Unless the manufacturer has recalled that plane type for rudder checks, it's a simple tech issue that isn't extraordinary.
14 days NBA the next step for you, then court.

It appears to me that Monarch have embarked on a course of action where they are effectively putting off resolving these claims for as long as possible, as they are under pressure from the banks to show a profit on the books this year, and if these claims are stayed for as long as poss it's a version of cooking the books to satisfy the banks for now.

Have added your flight no to the OP.

Are other airlines paying out a greater proportion of claims?

suelees1

MrMatt wrote: »

"...Our records show that the aircraft that was originally scheduled to operate your flight developed a technical problem with the left rudder..."[/QUOTE

Snap, albeit different flights

Ich_2

Actually I'm struggling to work out what is the left rudder on a modern aircraft. The rudder is part of the vertical tailfin and they only have one of them!
Perhaps someone should ask them what they are talking about

suelees1

Ich wrote: »

Actually I'm struggling to work out what is the left rudder on a modern aircraft. The rudder is part of the vertical tailfin and they only have one of them!
Perhaps someone should ask them what they are talking about

They only mentioned rudder in mine rather than specifics such as left, right or make-believe