Monarch delays & Compensations. Listed flights denied in O.P.

BigRedManc

Submitted claim to Monarch on Dec 4th re the 27 hour delay on the above flight. Received a letter from Monarch two weeks ago denying my claim on a Grenoble-Gatwick flight in March 2010 (see post 730). Wrote back pointing out the error.
Have received an E-Mail from Monarch today denying the claim due to "EC". Their explanation - "Our records show that the aircraft scheduled to operate your flight was diverted to Fuerteventura during the previous outbound flight due to poor weather and unsafe landing conditions in Lanzarote. Once the weather improved the aircraft departed Fuerteventura to continue the flight. However it became apparent that there was a flap defect and that due to the length of the runway in Lanzarote, the aircraft would have to return to Fuerteventura where the fault could be rectified. Despite the best efforts of Monarch these events led to an unavoidable delay in the departure time of your flight. In order to minimise the disruption caused to passengers a rescue flight was despatched from the UK so that passengers could be taken home at the earliest opportunity".
The "rescue flight" arrived the following day resulting in arrival at Manchester 27 hours behind schedule.

What do you think Mark2spark? Is this "EC"

glentoran99

Mark2spark wrote: »

It's early days to judge the no win no fee firms as no-one has reached the courts yet.
I'm not sure what money they will make though as only travel expenses are claimable in small claims court.

30% of the claim

Eve4ever

colswiz wrote: »

2 questions.....long shot but maybe someone can help :
1)....Has anyone pursued a claim for compensation using one of these `No Win No Fee' companies??.......If so was it successful. I've had my claim rejected by Monarch due to EC - cracked windscreen...

2)..had a 7 hour delay 14/07/12 Gatwick to Malaga ZB 736
This delay had the knock-on affect of causing myself & family missing our cruise ship -that thenmeant we had to have a over night stay in Malaga & a 10 hour coach journey to reach the Ship the next day:mad: .....anyone else on this journey(ordeal) there were 60 of us !! I'd be interested to hear from you !!
Heather

The day I was delayed there were 7 flights effected including a plane full of people flying to Naples to join their cruise. Talking to the passengers, apparently Monarch were trying to contact the captain to persuade him to delay his departure! You have got to love how Monarch think the rest of the world has to revolve around their appalling performance.

russ-jones_2

Hi All

been turned down for delayed flight compensation on the Monarch zb534 26th Aug Man to Palm 5.5 hour delay.

Reason stated:

exhaust gas temperature fault

Anyone have an idea if we can re-instate the claim?

Cheers Russ

Mark2spark

russ-jones wrote: »

Hi All

been turned down for delayed flight compensation on the Monarch zb534 26th Aug Man to Palm 5.5 hour delay.

Reason stated:

exhaust gas temperature fault

Anyone have an idea if we can re-instate the claim?

Cheers Russ

What year please so I can update the OP.

It's not an EC. NBA letter next and court.

Mark2spark

BigRedManc wrote: »

Submitted claim to Monarch on Dec 4th re the 27 hour delay on the above flight. Received a letter from Monarch two weeks ago denying my claim on a Grenoble-Gatwick flight in March 2010 (see post 730). Wrote back pointing out the error.
Have received an E-Mail from Monarch today denying the claim due to "EC". Their explanation - "Our records show that the aircraft scheduled to operate your flight was diverted to Fuerteventura during the previous outbound flight due to poor weather and unsafe landing conditions in Lanzarote. Once the weather improved the aircraft departed Fuerteventura to continue the flight. However it became apparent that there was a flap defect and that due to the length of the runway in Lanzarote, the aircraft would have to return to Fuerteventura where the fault could be rectified. Despite the best efforts of Monarch these events led to an unavoidable delay in the departure time of your flight. In order to minimise the disruption caused to passengers a rescue flight was despatched from the UK so that passengers could be taken home at the earliest opportunity".
The "rescue flight" arrived the following day resulting in arrival at Manchester 27 hours behind schedule.

What do you think Mark2spark? Is this "EC"

One for the CAA I think. The weather one is difficult to combat unless you can accrue some evidence yourself that weather was not a problem for other planes. But 27 hours to organise a spare plane is a bit far fetched.
The flap defect on it's own isn't an EC.

russ-jones_2

Mark2spark wrote: »

What year please so I can update the OP.

It's not an EC. NBA letter next and court.

it was 2012

russ-jones_2

Mark2spark wrote: »

What year please so I can update the OP.

It's not an EC. NBA letter next and court.

What is an NBA Letter? where can I find copy/template?

Pez4

Hi All
Well I've recieved two cheques from Monarch £173 each which is half of what I am entitled. This despite writing to them pointing out to them that I am entitled to 400 euros on a flight of over 1500 k and a delay of 3-4 hours. Do I now go to court for the full amount or the other half of what I am entitled to? Any advice

Vauban

Centipede100 wrote: »

This is disgarceful behaviour from the airline and I would also be tempted to copy the correspondence to the CAA so that they can consider further action against the airline.

It really is absolutely disgusting. The newspapers should be told, and the CAA should take immediate action.

One question: in the letter accompanying the cheque, do Monarch say that this is the money owed to you according to the EU legislation, or is it offered by way of an apology or goodwill gesture?