Monarch delays & Compensations. Listed flights denied in O.P.

Eve4ever

Just to let you know I have received a cheque for one of my delayed flights, no covering letter, just a compliment slip.

MontyWomble

111KAB wrote: »

Just to clarify a windscreen replacement is both a technical and regular problem and therefore cannot be classified as an extraordinary circumstance. In the event a screen does need replacing the time taken varies according to the plane and the availability of the replacement although replacements should be 'off the shelf' at main airports. The glass replacement is fairly straight forward however it is the glue curing time which often causes a delay (up to 24 hours) however as I say it is not an extraordinary circumstance and in the case of one airline there follows an extract from a report today where the airline concerned managed to remedy the situation within 3 hours. So firstly not an EC and even if the DJ regards it as such there are ways for the airlines to (significantly) reduce the delay period to keep it within the 3 hour 'limit'...... A SAS Scandinavian Airlines Boeing 737-800, registration LN-RCZ performing flight SK-7317 from Trondheim (Norway) to Las Palmas,CI (Spain) with 166 passengers, was climbing out of Trondheim, when the crew stopped the climb at FL180 due to the first officer's windshield developing six long cracks spanning from the top left corner to the right hand edge. The crew decided to divert to Oslo (Norway) for a safe landing on runway 01R about 50 minutes after departure.

A replacement Boeing 737-800 registration LN-RRL reached Las Palmas' Gran Canaria Airport with a delay of 3 hours.

Hi 111KAB,

This is really useful information thank you!

We are due our defense back from Monarch with regard to cracked windscreen any day now so will keep you informed.

111KAB

MontyWomble wrote: »

Hi 111KAB,
This is really useful information thank you!
We are due our defense back from Monarch with regard to cracked windscreen any day now so will keep you informed.

Well if one/most airlines can get it right why can't Monarch? There are reasons why and I have posted before but yours is not to reason why, just to state that they didn't get it right!

lisafoster

Just to let you know, I had a reply to my NBA today, stating that it would be passed to head of legal.

I then had a call from BBC Watchdog, as I had emailed them about Monarch, they are calling back when I get home from work later today I will point them in the direction of this forum and the facebook comments. It looks like they will be looking into Monarch:T

suelees1

https://twitter.com/Monarch

Ha ha Monarch have just tweeted this but no mention of it being an EC

Monarch Airlines‏@Monarch

We're sorry if you've struggled to get through to our call centre today - we are experiencing a technical fault. Please try 0844 874 5091

4poc

lisafoster wrote: »

Just to let you know, I had a reply to my NBA today, stating that it would be passed to head of legal.

Can i ask when did you send the NBA /did they respond by email or letter / was yr NBA send email or letter? (Sorry for so many questions..., but curious to know as sent mine 1 March by email to EU Claims and post to Company sec).

lisafoster

4poc wrote: »

Can i ask when did you send the NBA /did they respond by email or letter / was yr NBA send email or letter? (Sorry for so many questions..., but curious to know as sent mine 1 March by email to EU Claims and post to Company sec).

I sent it last Mon, 4th March, by recorded delivery. It was signed for on 5th March. Received a letter today, dated 8th March, stating that it was being passed to Head of Customer Services to deal with (not head of legal as previously stated)

abbie_c

i wrote to the CAA regarding my rejected claim (EC). However, as the delay was on my return flight from a Greek island, they can't help me, i 'll have to write to the Greek CAA!
I did raise the point with them that Monarch seem to be using EC rather frequently and pointed out this forum. I also sent these details to Watchdog.

MontyWomble

lisafoster wrote: »

Just to let you know, I had a reply to my NBA today, stating that it would be passed to head of legal.

I then had a call from BBC Watchdog, as I had emailed them about Monarch, they are calling back when I get home from work later today I will point them in the direction of this forum and the facebook comments. It looks like they will be looking into Monarch:T

Brilliant! I'd love a stint on Watchdog!

solobunny

Had claim rejected by Monarch. Have issued a claim through Small Claims Court. This has been served. Monarch state they intend to defend this claim. It is signed by Morgan Mulay (Group Lawyer)
I will keep you posted.