Monarch delays & Compensations. Listed flights denied in O.P.

Vauban

amyloulou1987 wrote: »

Hi David, thank you for your reply, its very kind of you to take the time

We were delayed for 4 hours, i would say that the fault delayed us by a good 2 hours and then in short a lovely American lady decided that she didn't want to fly on a plane with a fault so wanted to get off but was happy to leave her children alone on the flight without her!! This then caused a security threat which lead to the plane being searched before we were able to get on our way. So the security threat was in a way caused by the fault as without it the rest wouldn't have happened. No idea where we stand with this rather strange situation but thought it was worth a shot.

Once again thank you for your response David

All the best

Amy

I think your claim will struggle in these circumstances.

David_e

amyloulou1987 wrote: »

Hi David, thank you for your reply, its very kind of you to take the time

We were delayed for 4 hours, i would say that the fault delayed us by a good 2 hours and then in short a lovely American lady decided that she didn't want to fly on a plane with a fault so wanted to get off but was happy to leave her children alone on the flight without her!! This then caused a security threat which lead to the plane being searched before we were able to get on our way. So the security threat was in a way caused by the fault as without it the rest wouldn't have happened. No idea where we stand with this rather strange situation but thought it was worth a shot.

Once again thank you for your response David

All the best

Amy

Sorry I can't be of more help. It is, as you say, an unusal one. As I said, I would guess that Monarch will argue the security issue was Extraordinary Circumstances, although I take the point that you are making about the root cause of the passenger problem. As the original delay for technical issues was less than 3 hours, I would imagine a court might side with the airline.

It might be worth speaking to a no win no fee lawyer to see what they think.

amyloulou1987

David_e wrote: »

Sorry I can't be of more help. It is, as you say, an unusal one. As I said, I would guess that Monarch will argue the security issue was Extraordinary Circumstances, although I take the point that you are making about the root cause of the passenger problem. As the original delay for technical issues was less than 3 hours, I would imagine a court might side with the airline.

It might be worth speaking to a no win no fee lawyer to see what they think.

Hi David

Thank you so much for your advice and information, it is much appreciated.

I guess i will have to play the waiting game for the moment and then once i have a decision go from there.

Once again thanks for all your help and i will be sure to post how i get on!

have a great day

Amy

MikeakaZidane

Hi All,

I am hoping someone can help me. I was delayed almost 10 hours back in the summer 2013 on a flight back from Corfu. When we finally boarded, the pilot told us it was due to a problem on the conveyor belt for the luggage and then once I launched my claim Monarch said it was something completely different. Either way, Monarch rejected our claim so I took it to the Greek CAA as suggested. They confirmed that I was entitled to compensation as" the fault occurred before the previous flight" but Monarch are still refusing to compensate. Does anyone know/ reccommend my next step? They are refusing to play ball but given the response of the GAA, I take it I have a good chance of winning despite them thinking otherwise. Any ideas would be much appreciated..

Thanks,

Michael

David_e

MikeakaZidane wrote: »

Does anyone know/ reccommend my next step?

Read the FAQs and start legal proceedings or appoint a no win no fee firm to do it for you.

halesy1962

Hi this flight was from Manchester to sharm el sheikh on 10th June 2012,I recently claimed for the close to 6 hour delay (the process has been quite quick,probably 2 weeks in total) but have today received an email that says we aren't entitled.this is what they have said
Our records show that following a previous flight, the aircraft scheduled to operate your flight had to undergo non-destructive testing due to the discovery of damage to the cargo door. There were insufficient aircraft within the Monarch fleet to operate your flight on time, however, in order to reduce the delay, we transferred passengers from your flight on to the first available aircraft from our fleet.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

Do I leave it there or contact the CAA ??

David_e

halesy1962 wrote: »

Do I leave it there or contact the CAA ??

Neither. Go for the third option which you will glean from the FAQs.

foxy1968

After having our first claim rejected I have recently asked monarch to reopen my claim under the new regulations. Sent an email last night and they have replied today to say NO still no grounds for compensation
Our records show that we had an air data system failure which left us unable to produce any long haul flight plans. This resulted in delays to our Airbus A330 long haul flying programme. Despite Monarch’s best efforts, we were unable to transfer passengers on your flight to an aircraft chartered from a third party carrier, or to an alternate aircraft from within the Monarch fleet, as would be our aim in circumstances such as this. Consequently, these events led to a delay in the scheduled departure time of your flight.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

That is there excuse
Any advise of what to do next anyone ?
Should I contact caa or courts not prepared to give up without a fight

Vauban

Please post on the Monarch thread. You cannot reason with these people - start the legal process. Either yourself or NWNF.

foxy1968

After having our first claim rejected I have recently asked monarch to reopen my claim under the new regulations. Sent an email last night and they have replied today to say NO still no grounds for compensation
Our records show that we had an air data system failure which left us unable to produce any long haul flight plans. This resulted in delays to our Airbus A330 long haul flying programme. Despite Monarch’s best efforts, we were unable to transfer passengers on your flight to an aircraft chartered from a third party carrier, or to an alternate aircraft from within the Monarch fleet, as would be our aim in circumstances such as this. Consequently, these events led to a delay in the scheduled departure time of your flight.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

That is there excuse
Any advise of what to do next anyone ?
Should I contact caa or courts not prepared to give up without a fight