Monarch delays & Compensations. Listed flights denied in O.P.

rocking69

keftin wrote: »

Having worked in an insurance claims environment, the single most time consuming factor that prevents the work from being done is dealing with repeated and incessant phone calls/letters /emails from people wanting, demanding...nay, needing an update...any update...even an update about a made-up update.

Imagine if Monarch did pay out as they went along? The phones would go into meltdown with people demanding they received their 'compo' (Yes, that is why he got his name - money for nothing).

If you are entitled, have faith - you will get it. Everyone will get it. At the same time it would seem.

And when everyone does get it, Monarch will be free to deal with people who didn't get it but think they should have got it.

And if you do get it it, drop to your knees in praise of the corrupt EU which made the rules in the first place (if they hadn't people would have soon forgotten about the delays and instead would be concentrating on planning next year's Torremolinos escapade)

Looool!! Same, I have also worked in a claims department. When I use to finish work, a lot of the time I would go home thinking that all I had done that day was respond to people chasing and I hadnt actually got round to doing anything else. I use to hope for the phone/emails to stop so I could respond to people.

I dont even want to start on the EU!! :mad:

Atgk

Hi,

I was told about the new law only 2 days at when I was telling a story of a very long delay at Sanford Airport Florida.
This was in 2008 when XL went into administration and selected airlines including Monarch helped the crisis. Whilst I fully support help was a priority, our flight ended up leaving Orlando at least 8/9 hours later than originally scheduled.
I have supplied my bank details showing flight payments, along with hotel invoice and resort fees. I could not find boarding passes whilst being realistic who does actually keep these for years to come.
I also provided photocopies of the passport entry dates along with shopping activity on my bank statement - basically enough evidence to show when I left Cardiff airport and when I returned.
I am hoping this will be suffice to claim my compensation.
Has anyone else been successful by supplying supporting documents that may not necessary be flight boarding passes?:)
I have scanned the forum and can't seem to find anyone with the same query........

Mark2spark

LBD wrote: »

The claims are being processed on a flight by flight basis, not by the date received.

So, no-one has yet discovered what this actually means?
They seem to be saying that they are starting with flights from 6 years ago then?
Is there any semblance of order of the method being used?

They told me that 'flight by flight' meant that they were dealing with flight number 1, being the first claim opened, and flight number 2, being the 2nd claim opened, and so on.
So the first flight might have been 2009, the 2nd one 2011, the third one 2008, etc etc
Which *IS* by the date received? Surely?

Mark2spark

Atgk wrote: »

...a very long delay at Sanford Airport Florida.
This was in 2008 when XL went into administration and selected airlines including Monarch helped the crisis.

Who have you sent a claim to?
I'm assuming your booked flight was with XL airways?

Mark2spark

rocking69 wrote: »

...I have also worked in a claims department. When I use to finish work, a lot of the time I would go home thinking that all I had done that day was respond to people chasing and I hadn't actually got round to doing anything else. I use to hope for the phone/emails to stop so I could respond to people.

Well if this is how Monarch are operating (it would appear not as the telephone conversations are with the social media dept. who run the facebook side of things, not the 'dedicated' EU claims team) (who it's been conceded are actually sitting in the same room as each other :cool: ) there needs to be a telephone only team and a letter opening only team.
Don't Monarch have any ethics?

Mark2spark

LBD wrote: »

if a company claimed the following what would you think....

It went to dept A and they passed it to dept B....

Don't forget:

...and if they can't deal with it, it then gets passed to dept C!!

keftin

What would be your suggestion to most effeciently process a large number of claims (speculative and genuine) spread over 6 years with more claims arriving daily?

As we are not China or India, so masses of cheap labour to wade and sift through applications is not an option.

Mark2spark

Six years! Six years!
It keeps being quoted. It's not every flight y'know. The EU panel reckoned only 0.15% of flights would be claimable.
Perhaps Monarch have a poorer history of timekeeping than other airlines?

It's simple really. Open each claim, as it arrives, in date order, and deal with that flight. Once that flight is determined to be payable or not, future claims opened can be cross checked against resolved flights already looked at.

The Advocate Generals opinion was published in May 2012, so the airlines KNEW they were going to lose the appeal. So from May last year they could have started compiling a list of affected flights in anticipation, and NOT have had to also deal with sackfuls of fresh claims coming in daily at the same time.
Head in the sand time it appears.

Vauban

keftin wrote: »

What would be your suggestion to most effeciently process a large number of claims (speculative and genuine) spread over 6 years with more claims arriving daily?

I don't think I need to make suggestions - merely observe that Monarch are unlikely to have recieved more requests than other carriers, such as British Airways. And yet they appear not only to be miles behind where most of the rest of the airlines are on this, but increasingly no further forward than when the clarification of the judgement was issued in October. Monarch say they are resolving these - but I have yet to see anyone (who has not brought a court action) say they've had a substantive reply.

I do have one tip for Monarch though: don't acknowledge reciept of people's forms in mid November and then, when you speak to them in mid January, claim to have no record of their claim ever being made. That is pretty poor, however you look at it.

Am still waiting for a further call ...

suelees1

In their original claim forms Monarch stated categorically they weren't accepting claims for delays over 2 years ago so I bet that put a lot off who haven't reconsidered claiming since. Do they really now expect us to believe they're looking at every single flight over the past 6 years? I think not.