Monarch delays & Compensations. Listed flights denied in O.P.

Vauban

Well, just as I pressed "send" the phone rang, and it was a helpful lady from Monarch's social media team.

Unfortunately, they have no record of my claim being received - despite the extensive correspondence, and the fact that they sent me an acknoweldgement on 13th November that my forms had been received (they were emailed on the 5th November).

The lady has gone off to try to resolve all this, which I appreciate. But hands up who has any confidence at all that this process is being managed properly? From my seat, it looks horribly shambolic.

Mark2spark

Well that certainly robs you of any hope doesn't it. :cool:

suelees1

Just completing the claim forms Monarch sent out to me after our conversation yesterday. I'd kept the notice they sent me two days after the delay in which it's clear they accept the delay was >5 hours. However even in that notice they've put incorrect scheduled departure time - 08.00 when it was in fact 09.00. This has thrown out all the other timings including the actual departure from MAN and the arrival time in PMI - grrrrrrr!!!

suelees1

keftin wrote: »

Could have been worse...stuck in the same waiting area as Johnny Vegas who decided to do an impromptu 'comedy' peformance to keep the troops happy.

Lol not sure if it's worse but it could have been Cliff Richards deciding to croon as he did at Wimbledon

suelees1

Vauban wrote: »

I'm not sure I have properly understood the date order/flight order thing. Why would you deal with flight order, rather than in the order in which the enquiries were received?......I emailed the social media person at Monarch and have asked them to get in touch. I'll let you know how it goes.

Have they got back to you yet Vauban? I've just posted on FB to ask them to clarify because I certainly can't get my head around it.

keftin

Having worked in an insurance claims environment, the single most time consuming factor that prevents the work from being done is dealing with repeated and incessant phone calls/letters /emails from people wanting, demanding...nay, needing an update...any update...even an update about a made-up update.

Imagine if Monarch did pay out as they went along? The phones would go into meltdown with people demanding they received their 'compo' (Yes, that is why he got his name - money for nothing).

If you are entitled, have faith - you will get it. Everyone will get it. At the same time it would seem.

And when everyone does get it, Monarch will be free to deal with people who didn't get it but think they should have got it.

And if you do get it it, drop to your knees in praise of the corrupt EU which made the rules in the first place (if they hadn't people would have soon forgotten about the delays and instead would be concentrating on planning next year's Torremolinos escapade)

suelees1

keftin wrote: »

There must have been issues on that particular day (9.04.2011), as I was delayed by about 6 hours on the flight going the other way at the same time? (ZB533 1335hrs Spainish time).

Our ZB532 was scheduled to dep MAN 0900 but finally dep'd at around 14.20. Did you get the apology email explaining the delay within days of the departure date and if so what reason did they give?

keftin

No. I did not receive any form of unsolicited communication from them. It was only after a speculative enquiry that I received a fob-off letter which I did not respond to until after the ECJ ruling.

Heard nothing for a month so sent a reminder and a few days later got a claim form to fill in with a more-or-less generic covering letter. Sent it back in mid-December with all info requested. Not heard anything since which seems to be a common experience.

suelees1

Seems we were 'lucky' in that an unsolicited email within a couple of days apologising for the delay and putting it down to a technical problem (possibly pre-empting a claim). There was also an attachment with (incorrect) timings which they suggested we give to our insurance company.

Vauban

suelees1 wrote: »

Have they got back to you yet Vauban? I've just posted on FB to ask them to clarify because I certainly can't get my head around it.

Yes. They rang me back this afternoon to apologise for the confusion, and to offer me my compensation in full.

And then I woke up.

No. Of course, absolutely nothing. A call this morning, an embarrassed silence, a promise to call me back, and then nothing. Brilliant.


Well done Monarch, we salute you!