Monarch delays & Compensations. Listed flights denied in O.P.

Magic_Moments

We got a response from Monarch 7 weeks ago saying our claim was being considered but despite chasing we heard nothing further. They have declined to give us a reference number for ease of tracing our claim. There can be little doubt about the validity of our claim as we received an e mail from an senior member of Monarch (which we have retained) 8 months ago confirming the delay was due to mechanical reasons and having to find a replacement part. It just goes to prove how poor Monarch's Customer service is.You would have thought they may have even given us a holding response informing us of the up to date position. The question is what to do next.

keftin

Mark2spark wrote: »

Not as sorry as I felt when I started shaking after 9 hours in the airport due to only having taken enough diabetes pills with me for the 2 hour flight :cool:

That's what happens when you live life on the edge - remember the old scout moto...

Best to keep things in perspective - to get anything is a bonus. To get a holiday paid for for a short delay? Marvelous. I can wait even though the cash will come in very handy. Other folk get paid sooner? Lucky them.

Could have been worse...engine falling off at 30,000ft or stuck in the same waiting area as Johnny Vegas who decided to do an impromptu 'comedy' peformance to keep the troops happy.

A bit different I suppose if you are flying out to your hols or have several scricking kids in tow but either way it's easy money earned for a few hours (non) work.

Need to go easy on the Facebook chappie (or lassie) - they have feelings too (and might even have illnesses that require medication)

Nonna1

We too registered initial claim in August 2012, with all the details after a 12 hour delay to Corfu; contacted Monarch again in November with claim number to get things movong and guess what - nothing - we have now started to telephone on a weekly basis and we'r ethinking about the small claims court? Anyone got any other ideas??

richardw

This reg dates back to 2005, nearly 8 years ago!
Airlines new that the sturgeon thing in October wasn't going to go their way and that websites would publicise the opportunity for claims!
They've got no excuse for not getting their admin act together.

glentoran99

[QUOTE=Magic_Moments;58653721There_can_be_little_doubt_about_the_validity_of_our_claim_as_we_received_an_e_mail_from_an_senior_member_of_Monarch_(which_we_have_retained)_8_months_ago_confirming_the_delay_was_due_to_mechanical_reasons_and_having_to_find_a_replacement_part._.[/QUOTE]

I hope your right as mine was the same, but technical problems can be exceptional circumstances sometimes

glentoran99

keftin wrote: »

Best to keep things in perspective - to get anything is a bonus. To get a holiday paid for for a short delay? Marvelous. I can wait even though the cash will come in very handy. Other folk get paid sooner? Lucky them.

26 hour delay, Missed connection flight by 30 mins, Wasted money on a hotel booking for the night we werent there, extra expenses for another night in a hotel, Extra expenses for another flight, A days work missed.

Yeah its anything is a bonus :doh:

rocking69

What a sad world we live in

Vauban

Mark2spark wrote: »

Potentially things will speed up as the list of logged flights in dispute grows, ie if your claim, when it's opened, is for a flight that's already been investigated and cleared by the legal team for a payout, then it's cut and dried, it won't need investigating again.

I'm not sure I have properly understood the date order/flight order thing. Why would you deal with flight order, rather than in the order in which the enquiries were received?

I wonder separately whether, when Monarch eventually declares that certain flight delays are indeed subject to compensation (as I'm sure they will ), they will then proactively contact all of the passengers on each flight and offer them the compensation due by law? Somehow I suspect not ...

I emailed the social media person at Monarch and have asked them to get in touch. I'll let you know how it goes.

Mark2spark

Vauban wrote: »

I'm not sure I have properly understood the date order/flight order thing.

There's a few things that I need to go over as well to grasp it properly.
I believe they are opening letters and dealing with them in date order received.
So the flight that is contested is then dealt with, irrespective of what year it was (providing it's within 6 years).
They have said that they have started sending out 'responses'.
But as they also said that some claims are rejected straight away for not being over 3 hours, perhaps that is the 'response' that they refer to.

It still seems strange to me that we haven't managed to find one single person that can vouch for a successful claim as of yet. There is a poster on facebook, Paul Yallop, who claims that his claim (and claim form I presume) was sent the 24th Oct, ie the very next day after the ruling... and his claim hasn't been sorted/determined yet. Although his might be a claim that is a grey area so it's gone to the higher up legal team I suppose.

Vauban

Mark2spark wrote: »

It still seems strange to me that we haven't managed to find one single person that can vouch for a successful claim as of yet.

Yes: it's fishier than a fishmonger on a very warm day.