Monarch delays & Compensations. Listed flights denied in O.P.

suelees1

Vauban wrote: »

I don't. I hope lots of people do, and that the airlines cease treating people like cattle. That's what the law is designed to ensure, after all.

I agree entirely, they've got away with extremely poor customer service for far too long. I'll certainly not be tugging my forelock because I'm "lucky enough to be able to afford holidays and should be grateful".

rocking69

I dont know what tugging a forelock means...and I am just talking from my experience but I have never really experienced what you may call poor customer services from any airline before, well, nothing to write home about, nothing different from what I get when getting on a bus or train....

keftin

Vauban wrote: »

I don't. I hope lots of people do, and that the airlines cease treating people like cattle. That's what the law is designed to ensure, after all.

I've yet to enter an plane ankle deep in cow dung being prodded by a buxom air stewardess (if anyone knows of a company which does provide prodding by a buxom lass, please let me know).

My plane was delayed but the staff at the airport and on the flight each-way were first class. Especially when 10-15% of passengers could have been out of Shameless. The aircrew must have had the patience of a Saint.

If my wife and I are able to claim, I'll be over the moon as our total compensation will mean my next holiday is covered. That only leaves my wife to save up for her's.

Its worth waiting for.

Mark2spark

LBD wrote: »

I am glad you seem to understand it Mark, because sorry, it is still as clear as mud to me...

Well, 'getting it', is different to agreeing with it.
Of course they have taken miles and miles too long. They are deliberately dragging their feet hoping people will forget about it, can't be bothered attitude set's in quite quickly for some.
How about the people who are now enquiring at what point their claim is, for Monarch to deny receiving the claim?

The facebook 'campaign' has at least opened a line of dialogue.

It would still be nice to find just one single person that can confirm having a settled claim though... :cool:

Vauban

Mark2spark wrote: »

It would still be nice to find just one single person that can confirm having a settled claim though... :cool:

You haven't found them yet? They're between the unicorns and the Loch Ness Monstr, silly!

Vauban

There's a letter in the Guardian today, complaining about Monarch's failure to compensate people: https://www.guardian.co.uk/money/2013/jan/19/monarch-airline-compensation.

I suggest that those who want to shame Monarch into action leave a comment on their experiences there: it is a higher profile platform than here!

mbyrne01

My flight was delayed by ten hours due to the first officer being taken ill the previous day. It took Monarch twelve hours to find a replacement in London (and we're not short of pilots there).

Now, I consider being ill to be a side effect of being human so I don't think that anyone can claim that illness cannot be predicted (everyone gets ill at least one in their life) and that operating procedures can be put in place to deal with this (having a replacement crew on stand-by). But Monarch don't think that this is the case and have rejected my claim as out of the ordinary.

Full text of their e-mail below, but obviously, I'm now going to take this to the CAA and small claims court.

Some of you will see this as money-grabbing, but the problem is not the fact that the flight itself was delayed. We were dumped back in Gatwick in the middle of the night, had to get a taxi home (no public transport available) and I missed half a day at work, so didn't get paid.

MB.

---

Re: Flight ZB759 Dalaman to London Gatwick on 22nd October 2012

Thank you for taking the time to contact us in respect of your flight.

I am sorry to learn of the disappointment that prompted your correspondence. Providing our passengers with safe and efficient service is our first priority. I would like to reassure you that every effort is made to ensure the flights depart on time and in the unlikely event we are unable to do so, we aim to get you to your destination at the earliest opportunity. That said, our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.

In some circumstances, passengers may be entitled to compensation under European Union laws.
However, any monetary payments are subject to certain criteria being satisfied. Where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary. In addition, the CAA has provided some guidance on its views of “extraordinary circumstances” (please see the guidance notes accompanying the 261 compensation claim form).

Our records show that the cause of your delay was due to the unforeseen sickness of a First Officer who fell ill less than six hours before he was due to report for duty to operate the outbound flight from London Gatwick. In the circumstances we made every effort to allocate other flight deck crew members to the flight, and the first officer who operated your flight reported for duty at 11.30am in order for the outbound flight to depart. However, due to the late departure of the outbound flight unfortunately this led to a delay in the scheduled departure time of your flight.

It was also unfortunate that in spite of exploring all conceivable options, there was no availability within our own fleet to transfer your flight to another Monarch aircraft or indeed to transfer passengers to an aircraft chartered from a third party operator. As a consequence, the flight departed at the earliest opportunity with the first available First Officer.

Having considered the factual background of this incident, I am satisfied that this was indeed an extraordinary circumstance that could not have reasonably been prevented by Monarch. I am unable to agree to your claim for compensation.

Yours sincerely,



EU Claims Advisor
Monarch Airlines
Tel: +44 (0) 1582 531712
Email: euclaim@monarch.co.uk

glentoran99

when did you send your form in mybrne?

Intresting i see your flight is a recent flight, my flight was over a year ago and still no response

glentoran99

Vauban wrote: »

There's a letter in the Guardian today, complaining about Monarch's failure to compensate people: www.guardian.co.uk/money/2013/jan/19/monarch-airline-compensation.

I suggest that those who want to shame Monarch into action leave a comment on their experiences there: it is a higher profile platform than here!

how do you leave a comment i cant see the option?

Mark2spark

mbyrne01 wrote: »

...Monarch don't think that this is the case and have rejected my claim as out of the ordinary.

Full text of their e-mail below, but obviously, I'm now going to take this to the CAA and small claims court.

Congrats to mbyrne01 :T:T:T

AFAIA you are the first recorded instance of a 'settled' claim from Monarch without introducing a court claim.

Down to the meat... so a first officer reported sick 6 hours before having to clock on... which is 2 hours before departure, and there was a 10 hour delay. So that's 18 hours time in total that Monarch had to find another first officer?
Pah!
IMO take them to court.