LARGE yankee candles £8 free del to a collect+ store

teabythesea

All items still showing against my account and delivery due on the 14th, when did you all place your orders? Out of interest.

hiccup123

teabythesea wrote: »

All items still showing against my account and delivery due on the 14th, when did you all place your orders? Out of interest.

2nd Jan and paid for in full over the phone

scoobyju1

I ordered mine also on the 2nd of Jan at 11.49am. I paid by cc.

My account says order processed with one due for delivery by 16/1 & the other 2 by 8/2.

Still no phone call but I have had an email asking if I was a credit account!

lauraland

I got this email today from very: so check your inboxes if you've not yet recieved a phone call


Dear Miss XXXX

We have attempted to contact you by phone over the past few days with regards to an order you placed with us recently for Yankee Candle product(s). As we have been unsuccessful in our attempts, we are writing to inform you of the following change to your order.

On the 2nd January 2013, certain Yankee Candle products were incorrectly priced on our website. This error was identified and corrected on the same day. Whilst it is always our intention to keep our website up to date and error free, pricing errors can occasionally occur.

On this occasion, as a gesture of goodwill, we will honour x1 Yankee Candle product at the reduced price which was advertised when the order was placed.

We apologise for any inconvenience caused by this error.


Yours sincerely,

Lydia Hudson
Customer Manager
www.very.co.uk

hiccup123

lauraland wrote: »

I got this email today from very: so check your inboxes if you've not yet recieved a phone call


Dear Miss XXXX

We have attempted to contact you by phone over the past few days with regards to an order you placed with us recently for Yankee Candle product(s). As we have been unsuccessful in our attempts, we are writing to inform you of the following change to your order.

On the 2nd January 2013, certain Yankee Candle products were incorrectly priced on our website. This error was identified and corrected on the same day. Whilst it is always our intention to keep our website up to date and error free, pricing errors can occasionally occur.

On this occasion, as a gesture of goodwill, we will honour x1 Yankee Candle product at the reduced price which was advertised when the order was placed.

We apologise for any inconvenience caused by this error.


Yours sincerely,

Lydia Hudson
Customer Manager
www.very.co.uk

did you pay in full.
I've not received an email either except for the one offering £10 off my next spend. I suppose it's just a matter of time before i get an email or call. If they are going to refund they should have done it by know. It's been over a week since the payment was made.

If they are going to cancel the order and still let me have one then thats fine but i should be told about it within the first few days not after a week. we should be given our refunds quickly too. it's only fair.

anyway will keep you all updated on if i hear from them

mizfiesta

I received this email from Littlewoods around half an hour ago. I had only ordered 1 Yankee Candle and (had it added to my credit account) it looks like the order has been 'okayed'.


'Dear Ms XXXXXXX

We have attempted to contact you by phone over the past few days with regards to an order you placed with us recently for Yankee Candle product(s). As we have been unsuccessful in our attempts, we are writing to inform you of the following change to your order.

On the 2nd January 2013, certain Yankee Candle products were incorrectly priced on our website. This error was identified and corrected on the same day. Whilst it is always our intention to keep our website up to date and error free, pricing errors can occasionally occur.

On this occasion, as a gesture of goodwill, we will honour x1 Yankee Candle product at the reduced price which was advertised when the order was placed.

We apologise for any inconvenience caused by this error.

Yours sincerely,

Claire Dawson
Customer Manager'

badskindollheart

I've had the email above too, but I've emailed back (after trying to call and being cut off after the IVR message) and asked for the one I specifically want and asked them to cancel the others. Don't want to go through the rigmarole of having to send them back and wait for a refund, if they send the reduced one and 2 full-price ones.

Kayte_2

Mine was from Claire Dawson too lol

Only ordered one and they are offering one so happy

Cant believe how uptight people are getting have they not seen a glitch fall through before :rotfl:

lauraland

hiccup123 wrote: »

did you pay in full.
I've not received an email either except for the one offering £10 off my next spend. I suppose it's just a matter of time before i get an email or call. If they are going to refund they should have done it by know. It's been over a week since the payment was made.

If they are going to cancel the order and still let me have one then thats fine but i should be told about it within the first few days not after a week. we should be given our refunds quickly too. it's only fair.

anyway will keep you all updated on if i hear from them

I've got a credit account with very so added it to that - I only ordered 2, both the same scent, so rather happy they are honoring one. Hopefully they will get refunds out to those who paid upfront ASAP.

Its not clear though, as someone else has mentioned, will they honor the one at reduced price although send out any others ordered and charge them at the correct price? And will you get the scent you ordered or will it be random?

hiccup123

lauraland wrote: »

I've got a credit account with very so added it to that - I only ordered 2, both the same scent, so rather happy they are honoring one. Hopefully they will get refunds out to those who paid upfront ASAP.

Its not clear though, as someone else has mentioned, will they honor the one at reduced price although send out any others ordered and charge them at the correct price? And will you get the scent you ordered or will it be random?

Yeah...thats starting to concern me too. Still got no email from them