asda wedges and worms,result!!

smileitconfusespeople_2

jimsmum wrote: »

still no letter......
phoned cs again just now...i really dont think this chap was awake yet.
Said letter was sent on 25th of last month....um dont think so.chappy last week said 5th,he says um no the 25th.I said well its neither here nor their i still hav'nt had an explanation.So hes going to sent the letter out again.:wall:
i'm not happy with this,they are lucky env health didnt get them first.

hmmmmnnnnn or are they fobbing you off hoping youll go away??

Sarahsaver

I had some bananas once when I lived in france, and their was a tiny little lizard all dried up on the bananas. I felt quite sorry for him!

BTW WHY is the fertilised egg thing disturbing?

I find loads of things in my food because we grow herbs and bits of salad veg and have 2 hens who provide us with eggs, which they have the audacity to occasionally c**p on. They have never had !!!! (male chicken) however.

countingthepennys

TESCO_R+R_RAIDER wrote: »

this was in my local paper today.http://http://www.burtonmail.co.uk/burtonmail/DisplayArticle.asp?ID=79346

The threads gone can anyone enlighten us?!............

jimsmum

smileitconfusespeople wrote: »

hmmmmnnnnn or are they fobbing you off hoping youll go away??

me go away!!! :rotfl: :rotfl: they are in for a fight if they are!!!
considering it was sent 1st class on monday.........still nowt!!!!!
My cousins OH is a manager in our asda,just on a diff section and he said i should have heard something by now.


countingthepennies
I think the article was to do with birds in asda warehouse, or it could have been the cafe with the rats,not sure.

Tallulah_Chicken

I used to work for asda in their customer relations department at the Head Office in Leeds (where your wedges will have been sent to be 'analysed').

We used to deal with this sort of thing every day, and it is all very dubious. On more than one occasion I was told to make something up in a letter to a customer to make them think that it had been sent to a lab when it hadn't. It is essentially a call centre and they don't let you have any time off the 'phone to customers to reply to complaints. Therefore you have to do whatever is quickest - and sending things away is very time consuming.
Another interesting fact is that they charge their suppliers £40 for every complaint - if you accept less than that in compensation then they actually MAKE money from your complaint.
You will no doubt receive a standard letter with a gift card. Ring them up and tell them you are not happy when you do - you will be offered more. Just be nice to the person you speak to and just tell them how disappointed you are. Don't rant at them - it is soul destroying to have people shouting at you all day (that job made me finish my degree so that I didn't have to do it anymore!!)

jimsmum

Tallulah_Chicken wrote: »

I used to work for asda in their customer relations department at the Head Office in Leeds (where your wedges will have been sent to be 'analysed').

We used to deal with this sort of thing every day, and it is all very dubious. On more than one occasion I was told to make something up in a letter to a customer to make them think that it had been sent to a lab when it hadn't. It is essentially a call centre and they don't let you have any time off the 'phone to customers to reply to complaints. Therefore you have to do whatever is quickest - and sending things away is very time consuming.
Another interesting fact is that they charge their suppliers £40 for every complaint - if you accept less than that in compensation then they actually MAKE money from your complaint.
You will no doubt receive a standard letter with a gift card. Ring them up and tell them you are not happy when you do - you will be offered more. Just be nice to the person you speak to and just tell them how disappointed you are. Don't rant at them - it is soul destroying to have people shouting at you all day (that job made me finish my degree so that I didn't have to do it anymore!!)

thanks for that.Im getting really annoyed now though.a letter was sent on the 25th April......not had it.....resent on 5th.....not had it......another was sent on monday 1st class......not had it
Do you think they are trying to fob me off?????
I would never be rude to cs advisors,its not their fault.but do you think i should ring again or go into my store and ask to speak to manager???

asea

you could ask them to scan and email a copy to you!!

manch235ter

jimsmum wrote: »

thanks for that.Im getting really annoyed now though.a letter was sent on the 25th April......not had it.....resent on 5th.....not had it......another was sent on monday 1st class......not had it
Do you think they are trying to fob me off?????
I would never be rude to cs advisors,its not their fault.but do you think i should ring again or go into my store and ask to speak to manager???

explain how annoyed you are , and would like a 4th copy of the letter sending to you by recorded delivery!

I did with Tesco , they wernt impressed , but did it all the same!

jimsmum

thanks for the replies,im getting more annoyed now.
im off to ring them now,will let you know what they say.

olibrofiz

Hope you get an apology soon jimsmum. It's hard explainin to the kiddies, whatever age.

12 yr old DD had some fried rice from a supermarket, was chucking up for 8 hours, rice, rice & more rice. She won't touch the stuff in any form now, and I don't buy chilled ready meals anymore. Well, only cheese & tomato pizza