Virgin 6 month sim-only contract. £0 after cashback.

snugglemunchkin

its so annoying and misleading:mad: .what are you going to do about it? like you say the 3rd bill is july,and thats what the majority of us all thought.so mad with them.i wonder how Martin feels after allowing them to be given a chance of advertising them on the forum and basically they have screwed quite a few of us.
i may start a new post and get everyone who feels that they too were mislead with wrong information and see exactly how many people are fuming with rage.

cyrus_2

I might try on Monday the 0800 number mobilejunkie provided. I don't know what I am going to do eventually, but right now I am frustrated. Not necessarily for the £45, but for the time I wasted (and will waste) to write the e-mail, and search to find out more details on this.

Looks like there are quite a few of us who are in the same situation and I think starting a new thread to share our experiences of the claiming back process is a good idea.

Sid_Harper

I see you've been here too Snugglemunchkin - I and several others are in the same boat - I sent an alert to Martin, one of the mods and one of the e2save reps to look into this. They said clearly "3rd bill" and "6th bill" which is now being knocked back.

snugglemunchkin

im so glad that an alert has been sent to martin i know its not his fault but maybe they can sort something out as i along with lots of others feel very conned!
ive been through the email i still have stored and they say the 3rd bill.how can they say they meant june's,that would have only been my second?
we will all keep updated on here and see whats going on.:mad:

snugglemunchkin

hi cyrus ,
what is their email address i cant seem to find it on site.
also i have started a new post so be sure to add onto it.

Sid_Harper

have been on hold to them for 90 minutes now to try and talk to them... says I'm in a queue - I guess there are another 1,000,000 people with the same problem trying to get through! (am calling off a free landlines package to 01509 618501)

cyrus_2

snugglemunchkin wrote: »

hi cyrus ,
what is their email address i cant seem to find it on site.
also i have started a new post so be sure to add onto it.

Actually I sent them a message on their LiveChat system. You can access it by clicking on the "Your Account" and entering the details of your order (I hope you remember them). After you log on you will see a "Livechat" icon at the bottom of the webpage.

However their customer services department is closed over the weekend, so it's probably best to do it on Monday.

cyrus_2

Sid_Harper wrote: »

have been on hold to them for 90 minutes now to try and talk to them... says I'm in a queue - I guess there are another 1,000,000 people with the same problem trying to get through! (am calling off a free landlines package to 01509 618501)

On: http://www.e2save.co.uk/about_us.php?show=4 it says their CS is closed over the weekend...

Sid_Harper

Oh dear! Now I have to deal with that stupid music going roud in my head for the next week seeing as I've been listening to it for so long...

I've decided now that basically i'm going to send a single letter to Charles Dunstone that covers 3 cashbacks (on behalf of the 3 people in my house that took out the same deal) and threaten to sue if they don't pay up. Simple. And if they don't pay up, I will sue. Also simple via the web!

MSE_Martin

Hi Just seen this

We're going to go hard at it on monday morning

Martin