FOS response, Barclaycard PPI after 12 months

becca_99

minimad69 wrote: »

9 weeks has passed and nothing from Barclaycard as yet.

Have you heard anything? we are at 9 weeks now, Im hoping we might hear back by the end of this month!

minimad69

becca_99 wrote: »

Have you heard anything? we are at 9 weeks now, Im hoping we might hear back by the end of this month!

11 weeks today and not anything from Barclaycard, the FOS say they have contacted them but nothing as yet :mad:

minimad69

At 11 weeks 3 days Barclays informed me the system had been updated to say a letter was on its way, couldn't tell me anything else but I'm guessing it will turn up Monday right on the 12 week point, fingers crossed its been a long 18 months

becca_99

minimad69 wrote: »

At 11 weeks 3 days Barclays informed me the system had been updated to say a letter was on its way, couldn't tell me anything else but I'm guessing it will turn up Monday right on the 12 week point, fingers crossed its been a long 18 months

Excellent news, fingers crossed for you
:j

minimad69

cheque received today, 12 weeks to the day since the FOS informed Barclaycard I will accept the refund!

YAY

becca_99

minimad69 wrote: »

cheque received today, 12 weeks to the day since the FOS informed Barclaycard I will accept the refund!

YAY

Did they offer you an amount for you to accept first??? We got our uphold letter dated 5th Feb, we replied straight away so we are near our 12 weeks.

minimad69

becca_99 wrote: »

Did they offer you an amount for you to accept first??? We got our uphold letter dated 5th Feb, we replied straight away so we are near our 12 weeks.

I had no idea what the amount was until the cheque arrived on the 12th week, but it was calculated as per the FOS guidelines so as expected :T

Overtiredmum2010

So BC rejected my claim on the grounds that it was a postal application and that I had never actually paid any PPI - how they came to this conclusion I have no idea since I supplied a good number of statements clearing showing the monthly payment! My BC account started when I was 18, so a fair few years ago

I sent my complaint on to FOS at the beginning of June 2012. I received a letter in March to say that they would be looking at my complaint soon.

Then at the beginning of April I received a letter from FOS stating that although BC would accept no liability for the mis-selling of PPI, they were willing to make an offer.

Now just the long process of waiting again, but am pleased with the outcome!

dunstonh

Overtiredmum2010 wrote: »

So BC rejected my claim on the grounds that it was a postal application and that I had never actually paid any PPI - how they came to this conclusion I have no idea since I supplied a good number of statements clearing showing the monthly payment! My BC account started when I was 18, so a fair few years ago

I sent my complaint on to FOS at the beginning of June 2012. I received a letter in March to say that they would be looking at my complaint soon.

Then at the beginning of April I received a letter from FOS stating that although BC would accept no liability for the mis-selling of PPI, they were willing to make an offer.

Now just the long process of waiting again, but am pleased with the outcome!

That sounds like an auto payout. The FOS give the lender a chance to settle without incurring the FOS fee. Typically the lenders use this if the redress is likely to be in the same ball park as the FOS fee. Logically, your complaint should be rejected but if they do that and the FOS agree, then they still have to pay the FOS fee.

[Deleted User]

Overtiredmum2010 wrote: »

although BC would accept no liability for the mis-selling of PPI, they were willing to make an offer.

dunstonh wrote: »

That sounds like an auto payout. The FOS give the lender a chance to settle without incurring the FOS fee. Typically the lenders use this if the redress is likely to be in the same ball park as the FOS fee. Logically, your complaint should be rejected but if they do that and the FOS agree, then they still have to pay the FOS fee.

Yes, the Bank accepting no liability is the hallmark of an auto payment without any further investigation.