Arrrggh Amazon using First Class Post for Prime Deliveries

Azari

the_lunatic_is_in_my_head wrote: »

To be fair Special Delivery isn't guaranteed, it's a good service and does often arrive the next day but the guarantee is if it's late RM will refund the cost of sending rather than a 100% success rate, which no one could guarantee, and isn't much different to Amazon's guarantee of a months Prime should the parcel be late regardless of the service used.

That is as much as a guarantee as anything else.

The point of a guarantee it to define some form or remedy if the good or service fails.

A TV cannot, logically, be guaranteed not to fail. What the guarantee states is the remedy when it does.

To that extent, Amazon are really off the hook as they offer a remedy in the event that the service does not work. It's just odd that they choose to use a less reliable service that both annoys their customers and means they have to provide a free extension.

visidigi

Azari wrote: »

You're just repeatedly showing that you don't really know what you are talking about. (Even though I reiterated it few posts back.)

This thread is referencing Amazons guaranteed next day delivery service.

That is the RM service that we are discussing (because only SD is guaranteed next day).

Your continuing to witter on about how tracked does not cost any/much more than non tracked is irrelevant because it is not the subject under discussion as that is RM special delivery.

For crying out loud, it was YOU who bought up the issue of cost, not me!

Azari wrote: »

It's true that they may get a somewhat better price but in terms of what custardy was talking about it's irrelevant.

You are talking about a service that costs many times the standard first class price and that is not going to change because of a 'quantity discount'.

I was correcting your inaccuracy of the point that there won't be a discount for volume. You keep changing the conversation to suit when you get shown to be wrong.

I can see why people have put you on ignore!

Azari

visidigi wrote: »

For crying out loud, it was YOU who bought up the issue of cost, not me!

Calm down.

It was not your talking about cost I was objecting to. It was you continued wittering about the tracked, non SD service, which is completely irrelevant to this conversation.

I was correcting your inaccuracy of the point that there won't be a discount for volume. You keep changing the conversation to suit when you get shown to be wrong.

I am not changing the conversation. I have always been talking about a comparison between SD and first class post.

You have been confused from the very beginning.

That's why you keep banging on about the cost of the tracked non SD service which is now, and has always been, completely irrelevant to this thread.

visidigi

Azari wrote:

Calm down.

It was not your talking about cost I was objecting to. It was you continued wittering about the tracked, non SD service, which is completely irrelevant to this conversation.

custardy wrote: »

cheaper yes,but Tracked is a relatively cheap service for companies with the turnover of Amazon

Azari wrote: »

Their turnover is irrelevant to delivery as that is a variable cost.

Azari wrote: »

I love the way you just airily dismiss the cost of various operations to the RM in a doomed attempt to continue to make you absurd case.

If the special delivery service really cost the RM the same as 1st class, then why would they not give everyone that service as the default.

You seem to be living in some sort of cloud cuckoo land where RM can provide the SD service for the same cost as 1st.

I'm quite calm thanks

You'll note I referred to the comment from Custardy about Tracked - you yourself mentioned it. Then you yourself mentioned Special Delivery - a completely different and non comparable product.

You seem to have no concept of a business process where a company can charge a premium on a service which offers additional coverage, compensation which has no fundamental cost to them - the service is the same, the liability is greater - its really quite straight forward.

azari wrote:

I am not changing the conversation. I have always been talking about a comparison between SD and first class post.

You have been confused from the very beginning.

That's why you keep banging on about the cost of the tracked non SD service which is now, and has always been, completely irrelevant to this thread.

You brought up Special Delivery. No one else but you. there is no such thing as a non tracked special delivery. I suggest you read up on things before banging on that you're oh so right and the rest of us are oh so (not) wrong.

Your are totally confused (and wrong) about what you are banging on about!

To save you looking:
Royal Mail Tracked® Services

• Track up to 15kg parcels from despatch to delivery
• Two speeds available for UK delivery: 24 or 48 hours*
• Signature and SMS/email delivery options
• Free, easy-to-use Despatch Management System
• Convenient delivery options
• Management information reports

http://www.royalmail.com/delivery/business-delivery-options-uk/royal-mail-tracked-services

Special Delivery™ Next Day
Take advantage of Special Delivery™ Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK.

• Guaranteed delivery before 1.00pm
• Guaranteed Saturday Delivery for a small surcharge
• 99%* UK coverage
• Online tracking
• Electronic Proof of Delivery
• Up to £2,500 compensation

http://www.royalmail.com/delivery/business-delivery-options-uk/special-delivery-next-day

Pound

the_lunatic_is_in_my_head wrote: »

The guarantee refers to them giving you a month's Prime if it's late and I pointed out I'd be dead before Prime expires on that basis...

Don't worry, before that happens Amazon will decide that you're not a profitable customer and close your account.

Snizza

I've never had any problem with Amazon Prime. Always delivered in the stated time.

Charliezoo

I've signed up for the prime trial. So far 2 out of the 4 parcels have arrived later than they promised and all were sent regular RM 1st class. The 2 smaller parcels were left on my doorstep.

I can't promise someone I'm sending a parcel to that it'll arrive tomorrow unless I use SD or a similar service so how can Amazon?

girl_withno_name

I've been using the trial and two of my orders (four parcels) haven't actually arrived the next day, but the day after instead (assuming Tuesday's order does actually arrive today) ... which could mean you get your stuff after Christmas Day if you're relying on ordering Sunday as per the MSE newsletter!!

P.S. Both orders made before mid afternoon and had delivery estimated as the next day, even when they were obviously not there the next day!

custardy

girl_withno_name wrote: »

I've been using the trial and two of my orders (four parcels) haven't actually arrived the next day, but the day after instead (assuming Tuesday's order does actually arrive today) ... which could mean you get your stuff after Christmas Day if you're relying on ordering Sunday as per the MSE newsletter!!

P.S. Both orders made before mid afternoon and had delivery estimated as the next day, even when they were obviously not there the next day!

its really down to Amazon
most years the SD's from Amazon go through the roof in the last few days before Christmas
Of course I dont know if its the customer or Amazon who has chosen that
worst(or best for RM) year was the year Amazon chose to go with TNT over RM. This was all over the papers.
unfortunately TNT crumbled and Amazon flooded RM with SDs on the 23rd. It was mad with SDs being sent through normal mail collections etc

Azari

George_Michael wrote: »

Really?
Did you, or did you not post the following?

I don't understand why you and visidigi are having so much trouble understanding that I have been talking about SD and nothing but the whole time.

SD is tracked. It is always tracked. And that was the tracking to which I was referring.

The problem seems to be that someone has sidetracked the whole debate. The debate was about Amazon and whether or not they used the Royal Mail's next day service. (i.e. SD.)

No other RM service is suitable.

If someone referred to the goods sent by Amazon as 'a parcel', would we get a load of numb nuts accusing them of getting SD confused with parcel post?

(A simple yes or no will do, there is no need to go to your usual stance of insulting others when they don't agree with you)

When people insist on wasting my, and everyone else's, time, by bringing up irrelevances and then continuing as if they were the focus of the thread they probably deserve whatever they get.