Arrrggh Amazon using First Class Post for Prime Deliveries

vikingaero

I think the success of First Class Post depends on where you live. Where I currently live, 1st Class arrives next day 99% of the time. I've lived in places where 1st Class always took 2 days minimum to arrive.

pinkteapot

Here first class is normally next day. It's just in December that it takes 2-3 days.

Slightly beside the point though. Amazon Prime offers "guaranteed" next day delivery. First class post is not a guaranteed next day service - Royal Mail don't claim that it is. Therefore Amazon shouldn't use first class post to send Prime orders.

mr_sharma

I can understand your frustration but did you definitely select the one-day option? There's a few Amazon Prime options you can choose from (if I remember correctly) and one of them is First Class.

For me, I deliberately chose not to have a 1-day delivery because when I did, the item didn't show up because DPD couldn't find my house and delivered to a neighbour instead.

I've used First Class as my Amazon Prime setting and all my deliveries have come via Royal Mail instead (1-2 days). No issues at all.

pinkteapot

I chose right. Or at least I used the Prime default setting of one day delivery. I didn't pay extra for delivery by 1pm. My email confirmation said "guaranteed" delivery date 15/12.

mr_sharma

See what they say but it sounds like you've been defaulted to First Class post.

deanos

mr_sharma wrote: »

See what they say but it sounds like you've been defaulted to First Class post.

Doubt it as the default is next day

Scarpacci

Amazon do, without a doubt, send some Prime orders through standard Royal Mail first class. The OP needn't have made a mistake, Amazon does use 1st class for Prime orders even though it's not actually a guaranteed service.

I have had this frequently, not just at Christmas, and it's hit and miss whether they will arrive next day.

mr_sharma

From memory there's next day, first class and another premium service (for Prime customers). I'd rather have Royal Mail deliver than my local DPD man. My first and last next day order went missing from them. The driver ended up putting it through the wrong letterbox and the neighbour eventually delivered the item themselves!

pinkteapot

It was definitely next day, as are all my Prime orders. Amazon use first class post or couriers. First class post at this time of year is rarely next day.

The annoying thing is I can't see the logic to how they choose a delivery method. Last week I had a small £5 book arrive by Parcelforce! There's no consistency to the value or size of item which they'll choose to send by post rather than courier so no way of knowing how it will be sent until you get the dispatch email.

kimbyanne

I am having the same issues with Amazon. Example being recently had a game pre-ordered with them and used Amazon prime so it was guaranteed to arrive on the release date - they sent it via RM Standard and it never arrived. I order a tiny benefit make up compact worth about £10 around 4pm on a Thursday and it arrived via DPD Couriers the next day.....

From my recent experience they kept sending me cheap stuff via couriers and anything expensive via RM.

I ordered a £5 item the other day, was meant to arrive Saturday via CityLink, never turned up. According to CityLink Amazon didn't get it to them on time......

My trial of Prime ends in January and I don't think I will bother signing up seeing as out of about 15 orders maybe four or five have arrive the next day