Arrrggh Amazon using First Class Post for Prime Deliveries

mr_sharma

If a courier loses a package or it's damaged, do Amazon cover the cost of this? I asked why they use YODEL and DPD as they seem to be very miss rather than hit. I've had a few issues with Royal Mail but nowhere near the trouble I've had with those couriers.

mr_sharma

pinkteapot wrote: »

It was definitely next day, as are all my Prime orders. Amazon use first class post or couriers. First class post at this time of year is rarely next day.

The annoying thing is I can't see the logic to how they choose a delivery method. Last week I had a small £5 book arrive by Parcelforce! There's no consistency to the value or size of item which they'll choose to send by post rather than courier so no way of knowing how it will be sent until you get the dispatch email.

Good point. I think because Amazon is such a big company, you get ridiculous instances like that.

visidigi

Azari wrote: »

I'm afraid that unless you can provide a credible link to confirm that I'm calling

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A service is a premium service because it costs more to provide. Why would any sane company provide (other than as a promotion) that service for a lower price than one that costs them less. It would be a commercial nonsense.

I suspect you have got hold of the wrong end of the stick and what your friend means is that he gets the premium service at a lower cost that a one time user would pay for a single shipment. This would make sense because the courier saves a lot of money by doing a single trip for a mass pickup.

That economy would not apply to RM because they could never close the gap in cost between providing an untracked service without any guarantee (1st Class) and a fully tracked service with delivery guarantee.

You are clearly not understanding the concept of supply and demand.

The cost of delivery is the same, if its express or economy, the courier still has to pick up the box and the box still has to be delivered. The difference is that one is done on a time definitive process and the other on a space available basis. What difference does a tracked package have over a package that is sent standard first class that does not fit through a letter box?

The answer is, nothing, they both go to the pickup location to be picked up at a later date if you are not in.

So to answer the scenario, Tracked could be the same price to Amazon, there's no significant additional cost to Royal Mail - but because there is value-add in offering it Royal Mail do (they make more money off Joe public....large scale customers not so much).

the_lunatic_is_in_my_head

visidigi wrote: »

What difference does a tracked package have over a package that is sent standard first class that does not fit through a letter box?

There is a big difference between standard mail and RM Tracked. RM Tracked is kept separate, prioritised in general (meaning when it's busy it won't be left to last) and most importantly is scanned several times throughout the RM network, this scanning costs time, thus money.

visidigi

Read the whole sentence.

The item still ends up back in the sorting office for distribution. Scanning an envelope costs very little, the employee is still employed for the day, whether they sit outside the sorting office smoking fags like they do next to my office or if they are driving a van scanning packages...

custardy

the_lunatic_is_in_my_head wrote: »

There is a big difference between standard mail and RM Tracked. RM Tracked is kept separate, prioritised in general (meaning when it's busy it won't be left to last) and most importantly is scanned several times throughout the RM network, this scanning costs time, thus money.

separate in what way?

Azari

visidigi wrote: »

You are clearly not understanding the concept of supply and demand.

The cost of delivery is the same, if its express or economy, the courier still has to pick up the box and the box still has to be delivered. The difference is that one is done on a time definitive process and the other on a space available basis. What difference does a tracked package have over a package that is sent standard first class that does not fit through a letter box?

The answer is, nothing, they both go to the pickup location to be picked up at a later date if you are not in.

So to answer the scenario, Tracked could be the same price to Amazon, there's no significant additional cost to Royal Mail - but because there is value-add in offering it Royal Mail do (they make more money off Joe public....large scale customers not so much).

Sorry to be blunt but you are talking complete and utter gibberish.

You don't seem to have the vaguest clue about what RM tracked involves.

For a normal 1st class item it simply enters the system, gets moved and sorted and gets delivered.

For a special delivery item it has to be entered into the system, kept tabs on as it moves about and then the postman has to knock on the door of the delivery address and complete the formalities.

How you think that can be done for the same price as the standard 1st class is a complete mystery.

Unless, of course, you are trolling.

George_Michael

Azari, you appear to be a bit confused.
In your previous post you start talking about RM Tracked, then go onto explaining how a postie has to knock when delivering a Special delivery item.

RM Special delivery and RM tracked are 2 entirely different services and if a Tracked item can fit through a letterbox, there is no need for the postie to knock at all.

Azari

visidigi wrote: »

Scanning an envelope costs very little, the employee is still employed for the day, whether they sit outside the sorting office smoking fags like they do next to my office or if they are driving a van scanning packages...

I love the way you just airily dismiss the cost of various operations to the RM in a doomed attempt to continue to make you absurd case.

If the special delivery service really cost the RM the same as 1st class, then why would they not give everyone that service as the default.

You seem to be living in some sort of cloud cuckoo land where RM can provide the SD service for the same cost as 1st.

Azari

George_Michael wrote: »

Azari, you appear to be a bit confused.
In your previous post you start talking about RM Tracked, then go onto explaining how a postie has to knock when delivering a Special delivery item.

RM Special delivery and RM tracked are 2 entirely different services.

No, I am not confused, I don't think you've read the whole thread properly.

We are talking about the guaranteed next day delivery service.

That is the special delivery and that is tracked.

visidigi is trying to make out that SD doesn't cost RM any more to provide than 1st class post.