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Bird on the Rock Tearoom - Clungunford, Shropshire
Horasio
Posts: 6,676 Forumite
The above is supposed to be a world class tea room.
We love to visit old fashioned tea rooms and took a special detour to visit this place on the way from Bournemouth to Chester.
The closing time on the site was 5pm in winter, 6pm in summer.
We arrived at the place at 4.40pm and it had a notice saying last orders at 4.30pm - this was not on the website.
The owner's manner was rigid and snotty.
Bearing in mind this place is in the middle of nowhere with no other facilities.
We had been travelling for hours and said, OK if we are too late for final orders, then could we use your loo.
He refused, claiming he had just cleaned the loos and didn't want to dirty them again.
There were existing customers having afternoon tea, so would they have been refused the facilities too?
The manner of the owner was disgraceful and imo contravening H&S regulations by not allowing use of their facilities to customers, leave alone travellers. OK he is not obliged to let people use their loos but he is in the hospitality trade.
I am reporting this to the Shropshire tourist board and council.
He made a big mistake upsetting us!
We love to visit old fashioned tea rooms and took a special detour to visit this place on the way from Bournemouth to Chester.
The closing time on the site was 5pm in winter, 6pm in summer.
We arrived at the place at 4.40pm and it had a notice saying last orders at 4.30pm - this was not on the website.
The owner's manner was rigid and snotty.
Bearing in mind this place is in the middle of nowhere with no other facilities.
We had been travelling for hours and said, OK if we are too late for final orders, then could we use your loo.
He refused, claiming he had just cleaned the loos and didn't want to dirty them again.
There were existing customers having afternoon tea, so would they have been refused the facilities too?
The manner of the owner was disgraceful and imo contravening H&S regulations by not allowing use of their facilities to customers, leave alone travellers. OK he is not obliged to let people use their loos but he is in the hospitality trade.
I am reporting this to the Shropshire tourist board and council.
He made a big mistake upsetting us!
An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T 
:rotfl: :rotfl: 
:eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
:rotfl: :rotfl: :eek::mad: :beer:I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
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Comments
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If it shuts at 5pm, how would you have had time to place your order, receive your food/drink and consume it, all in less than 20 minutes?
You don't know that existing customers would have been refused use of the loos, (the just cleaned excuse may have been a way of refusing you without saying a straight no) and as you rightly point out, the proprietor is not obliged to let non-customers use the facilities.0 -
I have to agree with the previous poster in saying that arriving at 440 only gives you 20 mins which isnt enough time to order everything and get out. The shop shuts at 5 which means all customers are out by 5 and the doors locked.
To be honest I really dont see what you can gain by or what the point is in reporting them to the tourist boardWeight Loss - 102lb0 -
As a Shropshire lad myself I'm very sorry that you had a bad experience.
Next time your passing through try De Greys in Ludlow.
http://www.degreys.co.uk/tea-rooms.htm
Time for a poem.
Clunton and Clunbury,
Clungunford and Clun,
Are the quietest places
Under the sun.In valleys of springs of rivers,
By Ony and Teme and Clun,
The country for easy livers,
The quietest under the sun,We still had sorrows to lighten,
One could not be always glad,
And lads knew trouble at Knighton
When I was a Knighton lad.By bridges that Thames runs under,
In London, the town built ill,
'Tis sure small matter for wonder
If sorrow is with one still.And if as a lad grows older
The troubles he bears are more,
He carries his griefs on a shoulder
That handselled them long before.Where shall one halt to deliver
This luggage I'd lief set down?
Not Thames, not Teme is the river,
Nor London nor Knighton the town:'Tis a long way further than Knighton,
A quieter place than Clun,
Where doomsday may thunder and lighten
And little 'twill matter to one.A E Houseman - A Shropshire LadThat gum you like is coming back in style.0 -
As a Shropshire lad myself I'm very sorry that you had a bad experience.
Next time your passing through try De Greys in Ludlow.
http://www.degreys.co.uk/tea-rooms.htm
Time for a poem.
Clunton and Clunbury,
Clungunford and Clun,
Are the quietest places
Under the sun.In valleys of springs of rivers,
By Ony and Teme and Clun,
The country for easy livers,
The quietest under the sun,We still had sorrows to lighten,
One could not be always glad,
And lads knew trouble at Knighton
When I was a Knighton lad.By bridges that Thames runs under,
In London, the town built ill,
'Tis sure small matter for wonder
If sorrow is with one still.And if as a lad grows older
The troubles he bears are more,
He carries his griefs on a shoulder
That handselled them long before.Where shall one halt to deliver
This luggage I'd lief set down?
Not Thames, not Teme is the river,
Nor London nor Knighton the town:'Tis a long way further than Knighton,
A quieter place than Clun,
Where doomsday may thunder and lighten
And little 'twill matter to one.A E Houseman - A Shropshire Lad
Thank you
I hope the two other posters need the loo or need help help desperately with their families on a long journey and get refused!
Strangely enough both are travellers and had bad experiences, yet show no sympathy to our distress - what comes around....An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :rotfl: :rotfl: :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.0 -
That is a strange thing to hope. As you say, what goes around....
Were you distressed? You didn't mentioned it.0 -
An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :rotfl: :rotfl: :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.0 -
I have to agree with the previous poster in saying that arriving at 440 only gives you 20 mins which isnt enough time to order everything and get out. The shop shuts at 5 which means all customers are out by 5 and the doors locked.
To be honest I really dont see what you can gain by or what the point is in reporting them to the tourist board
So we let bad service go do we and you gang up on me to boot?
Of course we have to follow every rule by the letter don't we? :rolleyes: You can't have very high standards if you think this is acceptable treatment from someone in the hospitality industry - that is catering for people. I don't understand why some people choose that profession if they can be so callous and uncaring for a fellow human being because we are a few minutes past time!
Nice to know I have such support on this forum - I shall exercise the same support should you need to vent about being treated badly somewhere.An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :rotfl: :rotfl: :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.0 -
rosysparkle wrote: »That is a strange thing to hope. As you say, what goes around....
Were you distressed? You didn't mentioned it.
We were more flabbergasted than distressed - we were stunned someone could be so petty and mean.
Yes and he will get what is coming for being such a pig to usAn average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :rotfl: :rotfl: :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.0 -
I think the least the proprieter could have done would have been to let you in for tea (hey it's a tea room!!) and a scone or cake or something already cooked, but explain that they'd be unable to cook something for your party. Even if you'd only got tea and a scone you'd have been all done and out by 5.00pm. I wonder if any of the customers already seated would have had their plates whisked away at 5.00pm on the dot if they had dared stray over the closing time.
The owner sounds a right snotty git. Hopefully your complaint to the tourist board will get back to him and remind him to be pleasant.0
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