More Samsung Galaxy Cashback Questions

blackeberg

I received the validation email last night. In terms of waiting time for payment it states "You will receive your cashback within 30 days of receipt of this email. Please allow up to an extra 5 working days for bank transfer delays.".

gcogger

leono1 wrote: »

*gcogger
*indie_kid

hi, could you to please tell me the email address you sent your 'hurry up' email to?? ive had the missing documents email (on11/1) and so i sent another email (on 14/1) with pictures of the back of the tablet to [EMAIL="documents@samsungbacktocollege.com"]documents@samsungbacktocollege.com[/EMAIL] is this the email address you sent to?? thanks.

Yes, that's the one, and they've finally validated the claim.

ethansmum

My claim from 26th December was validated yesterday. (I bought my tab from Tescos and had to send them a photo to prove its existance.)

indie_kid_2

@Leono1

I sent it to documents@samsungbacktocollege.com and CC in help@samsungbacktocollege.com - just to make doubly sure I wasn't going to get ignored :-)

ailey

I eventually got my 'validated' emails for both tablets last Saturday (26 January). Could not get confirmation emails from Tesco after emails and telephone calls but eventually after almost 7 weeks and another phone call received the VAT receipts the following day. Was told this was all they could do. They were having problems with their computer system the weekend I ordered both tablets (10 and 11 November). The girl had said that she could order VAT receipts but it could take 6 weeks. I was about a couple of days away from my 60 day deadline so made it by the skin of my teeth! I couldn't see what the problem was in resending my order confirmations because their system had not automatically sent them at the time. Also if anything goes wrong with the tablets I don't know if the VAT receipt(s) would be accepted as the guarantee. I'll still need to follow that up. I think a letter to Head Office may help but watch this space! After all, if we go in a Tesco store, we get a receipt so what is the difference?

I can't remember if I gave Samsung my bank account details or if the 2 x £50 will be paid to the credit card I used to purchase the tablets. Can anyone remember if they asked that question on the pages we had to complete online? If it just goes back to my credit card, it means that I can't withdraw it as charges are normally high for taking cash from credit cards. I have to give my sister £50 for her tablet cashback. It's been such an awful lot of work to complete this claim that my memory is a bit blurred with all the paperwork I've completed and printed but I couldn't print any of the Samsung pages because of how it was set up. Hoping someone can remind me if the bank account question was asked. Many thanks and so glad it is all over!!

terra_ferma

they asked for bank details, I remember they said it must be on the same name given for the cash back claim

mine got validated too, don't know why they were asking for the receipt to be sent again, maybe just trying to confused me and hope I would get away...? I sent back the same document quoting their t&c and this time they accepted it

indie_kid_2

@ailey - yes you would have had to put in your back account details at some point during the original claim. All the hoops they make you jump through, it's ridiculous, it does make it confusing!

I was able to claim cashback from both Currys and Samsung - one tablet but two claims, two lots of rules and terms. One pays by cheque and one pays via the bank, and with different timescales. it's enough to make my head spin lol

leono1

cheers for replys indie kid and gcogger

i sent a 'whats goin on' email to documents@samsungbacktocollege.com on the 25th jan and recieved an email back shortly after saying sorry for delay and that my claim had been validated. i also recieved a claim validated email aswell. just waiting for the money to appear in my account now.....

ailey

terra_ferma wrote: »

they asked for bank details, I remember they said it must be on the same name given for the cash back claim

mine got validated too, don't know why they were asking for the receipt to be sent again, maybe just trying to confused me and hope I would get away...? I sent back the same document quoting their t&c and this time they accepted it

indie_kid wrote: »

@ailey - yes you would have had to put in your back account details at some point during the original claim. All the hoops they make you jump through, it's ridiculous, it does make it confusing!

I was able to claim cashback from both Currys and Samsung - one tablet but two claims, two lots of rules and terms. One pays by cheque and one pays via the bank, and with different timescales. it's enough to make my head spin lol

Thanks to terra_firma and indie_kid for your help. Because you've told me that they DID ask for bank account details, I now know which account to keep checking over the next 3 weeks lol! My head was so scrambled with it all and I was just hoping that it would not be paid to my credit card although I don't suppose it would have taken me long to use it up on there and just give my sister the £50 cash but better if it goes into the other account.

@indie_kid - Well done with your 2 claims but you must have been sooo stressed with it all. I know I certainly was, especially because I was trying to no avail to get my 2 Order Confirmation emails from Tesco with no success. Just as well that they managed to send me the VAT receipts after 7 weeks! Black marks to Tesco for this though. I do think between Tesco and Samsung that they were trying to reduce what they had to pay out but if companies offer these deals they have to be prepared for a great many people to take up the offer if it's worthwhile. Samsung also did not say in their original Terms and Conditions that you must upload a photo of the back of your tablet. This was so difficult to get as both our tablets are white and the writing was in grey and soooo tiny that it was so hard to pick it up without reflection. Hubby had to hold a magnifying glass while I took the photo at an angle. That was a job and a half and they would have to enlarge it to be able to kind of see the serial number. I'm sure they could be taken to task for changing the goalposts. I'm happy though that ours is validated and good luck to everyone who is still going through the process after purchasing at a later date.

Still have not received the 2 x £20 Tesco gift cards. The girl at Tesco, when I phoned, had said in early December that they had a backlog but I think I can say goodbye to these.

Thanks again to both of you. :A

ejv

Sorry to bother.
I'm another unfortunate being swindled by Opia.
Could anyone please help me with the model number for Samsung 10.2" 16 GB wifi only WHITE tablet?
Thanx in advance;)