Have the banks got 8 weeks to reply?!!!

joeblack066

Okay, thanks......................MCOL.....Money Claim On Line.??. Will look for the links!

sharneymay

Hi

for those of you who have been sent the letter statein they will get back to you within 8weeks ignore it, its just there way of stalling you!!!!!
carry on with your claim stick to your timetable not theres,

i ignored there excuses stuck to my timetable went as far as the online claim they paid up before jugdment day (GREATTTTTTTT)

THEY NEVER EVEN MADE ME AN OFFER THEY GAVE ME IT ALL PLUS INTEREST"""""""" {£3984.}

thanks for all the help from martin and members on this site couldent of done it without you,

daft-dee

hello all
hope someone can help,

i sent of first letter asking fr money back and got a letter a week later saying they had 8 weeks to look into this,
so i rang them up and they just foobbed me off do i try ringing them again or do i just send 2nd letter,

thanks for reading any repluy would be great

all my best dee

System

daft-dee wrote: »

hello all
hope someone can help,

i sent of first letter asking fr money back and got a letter a week later saying they had 8 weeks to look into this,
so i rang them up and they just foobbed me off do i try ringing them again or do i just send 2nd letter,

thanks for reading any repluy would be great

all my best dee

Hi dee

Just fire off your next letter, most banks try this one. They'd have you sat around for months if they could.

The general advice throughout your claim is to stick to your timescales and don't let them dictate to you.

Try and keep things in writing, and if you do make any agreements over the phone make sure you get written confirmation.

Good luck with your claim.

Regards
UNDERGROUND

daft-dee

thanks UNDERGROUND,
dee

sarahkevin

Hi Can Any One Please Help Me My Hubby Banks With Lloyds He Got His Statments And Sent Off The First Letter Using The Template From Here We Didnt Here Back So 14days Later We Sent The 2nd Letter It Has Been 14 Days Since So We Were Going To Do The Cort Thing But We Thought We Would Ring Them 1st So We Did And The Lady On The Phone Insisted That Lloyds Have 40 Days By Law To Respond To The 1st Letter Then 40 For The 2nd My Hubby Said We Will Be Doing The Cort Thing She Said Go Ahead But Government Legislation Says We Have 40 Days To Respond To A Letter We Told Her We Thought 14 And Had Wrote 14 On The Letter But She Insisted Other Wise Were Very Worried Now And Are Unsure What To Do Any Advice At All Would Be Greatly Recived With Thanks

Sarah

sarahkevin

Also About Barclays I Have Waited 60 Days For My Statements And After Loads Of Complaints Phone Calls Letters And Stress They Arived And Im Owed £680 I Was Hoping It Would Be £200 Im Amazed Its This High So My 1st Letter Has Been Sent Today Ill Keep Posted

nmcnelis

Sorry but the banks right on this one. Under the Data Protection Act they do have 40 days to reply and if you check the template letter on this site it does say 40 days. The 2nd and 3rd letters only give 14 days to reply.

Edinburghlass_2

Edinburghlass wrote: »

The 8 weeks that the banks mention is the time limit they are given by the FO to deal with a complaint and this is a standard letter they are sending out along with the leaflet from the FO.

Stick to your timetable of 14 days and send off your next letter at the appropriate time as in the step by step guide in Martin's article below.

Step-by-step Guides: Bank Charges: Reclaim Your Cash | Bank Charges Video Guide | Top New Bank Account Calculator: Charge them interest Template Letters: (right click and save) Ask for charge details |Initial letter | Second letter | Small claims note Get Updates On Important Changes: Free Weekly Money Ti

As the above posts, the banks are going by FO rules on handling a complaint. If you haven't had a satisfactory reply from them you now need to start your court action.

sarahkevin

nmcnelis wrote: »

Sorry but the banks right on this one. Under the Data Protection Act they do have 40 days to reply and if you check the template letter on this site it does say 40 days. The 2nd and 3rd letters only give 14 days to reply.

IT IS THE 2ND AND THIRD LETTERS IM TALKING ABOUT EACH OF THESE HAS 14 DAYS AND IT HAS BEEN THE 28 DAYS AM I OK TO TAKE LEGAL ACTION OR DO I NEED TO WAIT MORE DAYS ITS ALL SO CONFUSING THINKING OF JUST WAITING ????